No Print, Poor Print Quality | Datamax PE guide

No Print (cont.):

Perform a Self-Test. If the labels printed correctly, check the label format and communication parameters, (see Section 7.3).

Printhead or print control circuitry may be defective, call for service.

Poor Print Quality:

The printhead may be dirty. Refer to Section 6 for cleaning instructions.

Check that the Print Method setting in the Basic Function Menu is correct for the media type being used.

The Heat Setting may be too high or too low. Try adjusting the setting through your labeling program or through the Advanced Setup Menu. Also the Darkness setting may need adjusting.

The media and ribbon combination may be incorrect. Consult Appendix F for additional information or contact a Media

Representative.

The Media Width Adjustment may need to be performed, (see Section 5).

The platen may be dirty or worn, see Section 6.

The Printhead may need adjusting; call for service.

Erratic Printing (prints strange characters instead of the format):

The printer may be in the Character Dump Mode. Power the Printer ‘Off and On’ and retry.

Verify all the communications parameters have been correctly set to match the host. See Section 7.2 for details.

54	PE Series Operator’s Manual

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Datamax PE manual No Print, Poor Print Quality

Contents

PE Series Operator’s Manual Page 88-2082-01 Rev. C1 Page Agency Compliance and Approvals Important Safety Instructions Contents Using Your Printer Appendix a Appendix BAppendix C Appendix DPage Introduction Printer OverviewRight-Hand Model Standard Features About This Printer Optional Features PE Series Operator’s Manual Before Using This Printer Getting Started Inspecting the Printer General Overview Right-Hand Model, External Front View Right-hand Model, Interior Front View Setting Up the Printer Connecting the Printer Loading Media Head-Lift Lever Media Loading Media Loading detail Loading Ribbon Thermal Transfer Ribbon Loading Path J-Hook Ribbon Removal Removal of a Partially Used Roll of Ribbon Removal of a Completely Used Ribbon Installing a Flash Cartridge Flash Cartridge Connector Location 10 Inserting the Memory Cartridge Printing a Configuration Label 11 Configuration Label PE Series Operator’s Manual Configuration Label Explanation Test Pattern Label 12 Test Pattern Label Applicator Connection Applicator Port Pin Assignments Pin function explanationPin 4 Not Used Pin # Function Direction 13 End Print Signal Options Description Options PortOptions Port Pin Assignments PE Series Operator’s Manual Using the Printer’s Front Panel Using Your PrinterControl Buttons Menu Keypad LightsLCD Contrast Accessing the Menu Tree Basic Functions Factory preset Value range Advanced Setup PE Output Signal Backfeed Cntrl Heat SettingRibbon Low Print Speed Slew SpeedBackfeed Speed Label Width Factory Settings Modify PasswordSymbol Set Security Check ProdigyPlus Mode Pause ModeFeedback Mode Offset Bias *220 Test Mode Comm Setup *PORTA *9600 *8 *N *1 *BOTH Control Codes Test Print Front PanelTest I/O Serial Loopback Installed Options Print DirectoryPrint File Copy Module Sensor Definitions Inputs Sensor Name Possible Condition PE Series Operator’s Manual Media Sensor Adjustment Media Width Adjustment Example of the Media Width Adjustment Label Start of Print Label Presentation Setting Start of Print and Peel Position Controlling Print Quality PE Series Operator’s Manual Interior Exterior Printer Cleaning Schedule Cleaning ScheduleArea Method Interval Cleaning the Printhead Cleaning the Printhead Cleaning the Platen Roller Troubleshooting Tips Printer fails to power up no lights Black boxes in display Skips Labels every other No Print Poor Print Quality Missing Data in the printed label Alarm Description Error MessagesLCD Display BQQMJDBUPS!CVTZ DPWFS!PQFO!GBVM U IFBE!VQ!GBVMU PVU!PG!TUPDL QSJOUIFBE!GMU SJCCPO!GBVMU SJC!TBWFS!GBVMU UPG!GBVMU Character Dump Mode Ascii Character Dump LabelPage Ascii Control Chart Appendix a PE Series Operator’s Manual Appendix B Available Fonts and Barcodes Human-Readable Fonts Table B-1 Human-Readable Font SizesTable B-2 Valid Human-Readable Font Ascii Characters Font Matrix Sizes Charac. Per Inch Dot 203 Height WidthPage Identifies the internal Triumvirate font Barcode Fonts Table B-3 Valid Bar Code Font Ascii Characters PE Series Operator’s Manual Barcode O Barcode S Barcode T Barcode z Cable Listing Appendix CTable C-1 Serial Cable Requirements PE Series Operator’s Manual Appendix D Applicator Port Test Box PE Series Operator’s Manual Error Codes Appendix E PE Series Operator’s Manual Printer Specifications Appendix FPrinting Communications Electrical EnvironmentalPhysical Media Fonts and Bar Codes Printer Dimensions Figure F-1 Print Engine Critical Dimensions Media Specifications Table F-1 Acceptable Media Specifications Table F-2 Media and Ribbon Overview Media and Ribbon BasicsLabel Type Print Image Ribbon Type Speed Energy Durability Appendix G Menu Tree PE Series Operator’s Manual Warranty Information Appendix HPrinter Thermal printhead Warranty Service Procedures General Warranty Provisions Limitation of Liability PE Series Operator’s Manual