Answers to Common Problems | Dell M15x, P08G001, 039YVGA00 specs

Answers to Common Problems

CD-ROM, DVD-ROM, CD-R/W, DVD±R/W, or Blu-ray Disc™ Drive

•Shut down your computer, disconnect the power cable, and open your computer. Ensure that the cables are properly connected to the drive and the SATA connector on your system board. For more information, see the Service Manual.

An audio CD does not produce sound

The computer does not recognize the disc or drive

•Check to see if the disc is properly inserted into the drive with the label facing up.

•Try another disc.

•Shut down and restart the computer.

•Clean the disc.

•Restart the computer and enter the BIOS setup utility by pressing <F2> as the computer restarts.

•Check to see if the audio CD is properly inserted into the drive with the label facing up.

•Check the volume controls to ensure they are turned up.

•Ensure that the mute control is not enabled.

•Check the speaker cables to ensure they are properly connected to the connectors on your computer.

•Clean the CD.

•Shut down and restart your computer.

•Reinstall the audio device drivers.

	Check the BIOS to ensure that the SATA controllers are enabled. Check the
	drive configuration to ensure it is properly configured; see the documentation	A DVD or Blu-ray Disc movie does not play
	that shipped with the drive.	• Shut down and restart your computer.
		• Shut down and restart your computer.
	WARNING: Before working inside your computer, read the safety	• Clean the disc.
	information that shipped with your computer. For additional safety best	• Reinstall the provided DVD or Blu-ray playback software.
	practices information, see the Regulatory Compliance Homepage at	• Try another disc. Some discs may have conflict with the drive if the
	www.dell.com/regulatory_compliance.
	www.dell.com/regulatory_compliance.	encoding on the DVD or Blu-ray disc does not match the encoding

	CAUTION: Follow the instructions in “Before You Begin” on page 42 before	recognized by the drive.

	working inside your computer.

CHAPTER 6: TROUBLESHOOTING

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Dell M15x, P08G001, 039YVGA00 Answers to Common Problems, CD-ROM, DVD-ROM, CD-R/W, DVD±R/W, or Blu-ray Disc Drive

Contents

Alienware M15x Mobile Manual Page Contents Appendix a General and Electrical Safety Precautions Introduction Introduction Setting UP Your Laptop Placing Your Laptop Before Setting Up Your LaptopProduct Documentation and Media Connect the AC Adapter Connect to the Internet Optional Connect the Network Cable Optional Set Up Microsoft Windows Setting Up a Wireless Connection Windows Your Laptop Getting to Know Front View Features Left View Features Right View Features Display Features Computer Base and Keyboard Features Touch Controls Status Lights On AC adapter Power Button Function Keys FI Suspend Mode Recharging the Battery Pack Battery PackBattery Maintenance Frequently Asked Questions Understanding Power Consumption Power Management Reducing Power Consumption Customizing Your Power Settings Connecting Devices Extending the Desktop Connecting External DisplaysConnecting a Display Connecting External Speakers Connecting a Non Plug and Play Printer Connecting PrintersConnecting a Plug and Play Printer Connecting FireWire Ieee 1394 Devices Connecting USB Devices Connecting Devices Using Your Laptop Using Removable Media and Cards Alienware Command CenterStealth Mode Using the Integrated Camera Using the Optical DriveUsing the Wireless Control Turning the Camera On and Off System Setup Configuring the BiosEntering System Setup System Setup Screens CPU System Setup Options Wireless Memory Channel Mode Adapter Exit Saving Using Your Laptop Installing Additional or Replacement Components Turning Off Your Computer Before You Begin Before Working Inside Your Computer Replacing the Battery Pack Removing the Memory Modules Upgrading or Replacing Memory Memory module door Captive screws Removing the Hard Drive Upgrading or Replacing the Hard Drive Installing Additional or Replacement Components Troubleshooting Basic Hints and Tips Backup and General Maintenance Pre-Boot System Assessment PSA Software Diagnostic Tools Starting Alienware Diagnostics From the Support Disc Alienware Diagnostics DVD or Blu-ray Disc movie does not play Answers to Common ProblemsCD-ROM, DVD-ROM, CD-R/W, DVD±R/W, or Blu-ray Disc Drive Computer fails the Post SystemComputer stops responding or a solid blue screen appears Program stops responding or crashes repeatedly Other software problems Hard Drive ProblemsAllow the computer to cool before turning it on Run Check Disk Keyboard Internet Memory Memory errors detected on startupDisplay If the display is blank Mouse is not working MouseIf the display is difficult to read Printer PowerPrinter does not turn on Printer does not print Speakers Game ControllersComputer does not recognize the game controller There is no sound from the speakers external System Recovery AlienRespawn Using AlienRespawnMicrosoft System Restore Factory System Recovery Password ProtectionAdvanced Recovery To Use the AlienRespawn v2.0 Disc To Enable or Change Password SettingsAlienRespawn v2.0 Disc Dell DataSafe Local Backup System Recovery Basic Specifications USB Wled Type and dimensions Electrostatic Discharge ESD Warning Computer SetupComputer Use Replacement Components or Accessories General Safety PrecautionsWhen You Should Contact Alienware Websites Appendix B Contacting Alienware Appendix C Important Information 039YVGA00