Dell 039YVGA00, 39YVG, M15x, P08G, P08G001 Alienware Diagnostics

52 CHAPTER 6: TROUBLESHOOTING

Starting Alienware Diagnostics From the Support Disc

Insert the Support disc. 1.

Shut down and restart the laptop. 2.

When the Alienware logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue

to wait until you see the Microsoft® Windows® desktop; then, shut down

your computer and try again.

NOTE: e next steps change the boot sequence for one time only. On the

next start-up, the computer boots according to the devices specied in

the system setup program.

When the boot device list appears, highlight 3. CD/DVD/CD-RW and

press <Enter>.

Select 4. Boot from CD-ROM from the menu that appears and press <Enter>.

Select 5. Alienware Diagnostics from the numbered list. If multiple versions

are listed, select the version appropriate for your computer.

When the Alienware Diagnostics 6. Main Menu appears, select the test you

want to run.

NOTE: Write down any error codes and problem descriptions exactly as

they appear and follow the instructions on the screen.

After all tests have completed, close the test window to return to the 7.

Alienware Diagnostics Main Menu.

Remove your Support disc, then close the 8. Main Menu window to exit the

Alienware Diagnostics and restart the computer.

Alienware® Diagnostics

If you experience a problem with your Alienware laptop, run the Alienware

Diagnostics before you contact Alienware for technical assistance. It is

recommended that you print these procedures before you begin.

NOTE: Back up all data before initiating a system recovery. Backup

functionality is included in AlienRespawn™ v2.0, but as a precaution it

would be better to backup critical les onto an external media before

initiating recovery.

NOTE: e Support disc contains drivers for your computer. You can

also download the latest drivers and software for your computer from

support.dell.com.

Review your laptop’s conguration information, and ensure that the device that

you want to test displays in the system setup program and is active. Start the

Alienware Diagnostics from the Support disc.

Contents

Main Notes, Cautions, and Warnings CONTENTS Page INTRODUCTION INTRODUCTION Page Page Product Documentation and Media Placing Your Laptop Before Setting Up Your Laptop Press the Power ButtonConnect the AC Adapter Page Page Page Page Page Left View Features Right View Features Display Features Computer Base and Keyboard Features Status Lights Touch Controls Power Button Function Keys Battery Pack Recharging the Battery Pack Battery Maintenance Frequently Asked Questions Power Management Understanding Power Consumption Customizing Your Power Settings: Reducing Power Consumption Page Connecting External Displays Connecting a Display Extending the Desktop Connecting External Speakers Connecting Printers Connecting a Plug and Play Printer Connecting a Non Plug and Play Printer Connecting USB Devices Connecting FireWire (IEEE 1394) Devices Page Page Alienware Command Center Stealth Mode Using Removable Media and Cards Using the Optical Drive Using the Integrated Camera Turning the Camera On and O Using the Wireless Control Conguring the BIOS System Setup Entering System Setup System Setup Screens System Setup Options Service Manual Page Page Page Page Page Service Manual CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Before You Begin Turning O Your Computer Before Working Inside Your Computer Replacing the Battery Pack Upgrading or Replacing Memory Removing the Memory Module(s) Page Upgrading or Replacing the Hard Drive Removing the Hard Drive Page Page Backup and General Maintenance Basic Hints and Tips Software Diagnostic Tools Pre-Boot System Assessment (PSA) Starting Alienware Diagnostics From the Support Disc Alienware Diagnostics Service Manual. An audio CD does not produce sound A DVD or Blu-ray Disc movie does not play Answers to Common Problems CD-ROM, DVD-ROM, CD-R/W, DVDR/W, or Blu-ray Disc Drive e computer does not recognize the disc or drive A program stops responding or crashes repeatedly A program is designed for an earlier version of Microsoft Windows System e computer fails the POST e computer stops responding or a solid blue screen appears Other software problems Hard Drive Problems Allow the computer to cool before turning it on Run Check Disk Internet Keyboard Memory Memory errors detected on startup Display If the display is blank Mouse e mouse is not working If the display is difcult to read Power When you press the power button, the computer does not turn on Printer e printer does not turn on e printer does not print Game Controllers e computer does not recognize the game controller Speakers ere is no sound from the speakers (external) CHAPTER 7: SYSTEM RECOVERY CHAPTER 7: SYSTEM RECOVERY AlienRespawn v2.0 Using AlienRespawn v2.0 Recovery Options Microsoft System Restore Advanced Recovery Password Protection To Enable or Change Password Settings AlienRespawn v2.0 Disc To Use the AlienRespawn v2.0 Disc Dell DataSafe Local Backup Page Page Page Page Type and dimensions Computer Use Electrostatic Discharge (ESD) Warning APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Computer Setup Page Websites APPENDIX B: CONTACTING ALIENWARE