56 CHAPTER 6: TROUBLESHOOTING
Internet
Cannot browse the Internet or the Unable to locate host error
message appears:
Check if you are connected to the Internet. •
Check if the web address typed in the address bar is correct and valid. Try a •
dierent Web address, or URL.
If the error message still appears, disconnect from the Internet Service •
Provider (ISP) and close the browser. Reconnect and open the browser.
If the problem persists, your ISP may be experiencing technical difculties. •
Internet connection is slow
Internet performance can be aected by the following factors:
e condition of the telephone or network cables being used. •
e condition of the network equipment at your ISP. •
e graphics or multimedia on web pages. •
e multiple browsers, downloads, or programs open on your computer.•
Keyboard
e keyboard is not responding
Clean the keyboard by using an aerosol can of compressed air with a proper
extension to remove dust and lint trapped under the keys.
A keyboard character is repeating
Ensure that there is nothing resting on any of the keys. •
Check that no key on the keyboard is stuck. Press each key to loosen any •
keys that may be stuck and then restart your computer.
Spills on the keyboard
If liquid of any kind is spilled on the keyboard, turn o the computer. Clean the
keyboard using the appropriate cleaning materials and turn the computer over
to drain the keyboard. Once the keyboard has dried, turn on the computer. If the
keyboard does not work, it needs to be replaced.
Keyboards damaged due to spills are not covered under limited warranty.