36 Setting Up Your Computer
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CHECK THE CONNECTION —Verify that the telephone line is connected to the
modem.
CHECK THE TELEPHONE LINE —Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
IRREGULAR DIAL TONE —If you have voice mail service, you might hear an
irregular dial tone when you have messages. Contact your telephone company f or
instructions on restoring a dial tone.
TURN OFF CALL WAITING (CATCH-PHONE)—See your telephone directory
for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties.
1Click the Start button and click Control Panel.
2Click Printers and Other Hardware, click Phone and Modem Options, click the
Dialing Rules tab, and then click Edit....
3In the Edit Location window, ensure that To disable call waiting, dial: is
checked, and then select the proper code as listed in your telephone directory.
4Click Apply and click OK.
5Close the Phone and Modems Options window.
6Close the Control Panel window.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
1Click the Start button and click Control Panel.
2Click Printers and Other Hardware and click Phone and Modem Options.
3Click the Modems tab.
4Click the COM port for your modem.
5Click Properti es, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
NOTE: If you can
connect to your Internet
service provider (ISP),
your modem is
functioning properly. If
you are sure that your
modem is working
properly and you still
experience problems,
contact your ISP.
Transferring Information to a New Computer