70 Using CDs, DVDs, and Other Multimedia
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Using CDs and DVDs

For information about using CDs and DVDs in your computer, see the Tell

Me How help file. To access the help file, see page104.

CD or DVD problems

If you cannot play a CD, CD-RW, or DVD

NOTE: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.

High-speed CD drive vibration is normal and may cause noise. This noise

does not indicate a defect with the drive or the CD.

ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE.
ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —In
Windows XP, click the Start button and click My Computer. In other operating
systems, double-click My Computer. If the drive is not listed, perform a full scan
with your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart the
computer. Verify that the light is blinking, indicating normal operation.
TRY ANOTHER DISC —Insert another disc to eliminate the possibility that the
original disc is defective.
ADJUST THE WINDOWS VOLUME CONTROL —Double-click the speaker icon
in the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted.
IDENTIFY THE DISC THAT IS NOT PLAYING —If you have one CD, CD-RW,
or DVD in the fixed drive device and one in the module bay device:
1Click the Start button and click My Computer.
2Double-click the drive letter of the device that you are verifying.
REINSTALL THE DRIVE
1Save and close any open files, exit any open programs, and shut down the
computer.
2If the drive is installed in the module bay, remove the drive. See page52 for
instructions.
If the drive is a fixed drive, review "Check the drive for errors" on page109.
3Reinstall the drive.
4Turn on the computer.
CLEAN THE DRIVE OR DISC — See the Tel l M e H ow help file for instructions.
To access the help file, see page104.