Reinstalling Software, Finding Information | Dell A180, A100

Contents
Error Messages	34
System Messages	40
Troubleshooting Software and	42
Hardware Problems	42
Dell Diagnostics	42

Troubleshooting Tips	45
Power Problems	45
Memory Problems	46
Lockups and Software	47
Problems	47
Dell Technical Update Service . . . 49
Reinstalling Software	51
Drivers	51
Identifying Drivers	51

Reinstalling Drivers and

Utilities . . . . . . . . . . . . . . . 51

Restoring Your Operating

System	54
Using Microsoft® Windows®
System Restore	54
Using Dell™ Factory Image	56
Restore	56
Using the Operating System	57
Media	57
Finding Information	59
Getting Help	63
Obtaining Assistance	63
Technical Support and Customer	64
Service	64

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Dell A180, A100 Reinstalling Software, Finding Information, Dell Technical Update Service, Technical Support and Customer

Contents

Setup Quick Reference Guide Model Dcmtlf July U792G Contents Reinstalling Software Dell Technical Update ServiceFinding Information Technical Support and Customer AutoTech Service Automated Order-Status Contents About Your Computer Front View Back View Back Panel Connectors Vostro A100 Vostro A180 Setting Up Your Computer Quick Setup Setting Up Your Computer Internet service Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows Vista Operating System Transferring Information to a New Computer Setting Up Your Computer Specifications ProcessorMB for Intel Pentium Dual-Core processor System Information Vostro A100 Vostro A180 10/100 communication Interrupt levels Bios chip NvramMemory Vostro A100 Vostro A180 Video Vostro A100 Type Integrated Intel integrated video GMAThan 512 MB Audio Expansion Bus Vostro A100 Vostro A180 PCI Express One PCI Express lanePCI Express lanes Drives Vostro A100 Vostro A180 Connectors Vostro A100 Vostro A180 System board connectors Two 7-pin connectors Four 7-pin connectorsOne 34-pin connector One 4-pin connector Controls and Lights Vostro A100 Vostro A180 Green light Power on state Controls and Lights Vostro A100Rear of computer Yellow blinking light Power Physical Environmental Altitude 15.2 to 3048 m -50 to 10,000 ft15.2 to 10,668 m -50 to 35,000 ft Airborne contaminant level Troubleshooting Power LightsTools Beep Codes Code Description Suggested Remedy Repetitive Code Description Error Messages DA T a Error The hard drive cannot read the data Do not use these characters in filenames T E N D E D M E M O R Y S I Z E H a S Y B O a R D C L O C K L I N E F a I L U R E For C E N S E D C O N T E N T I S N O T a C C E S S I B L E I N OP E R a T I N G S YS T E M N O T F O U N D Click Uninstall See the program documentation for installation instructions System Messages T R E a D Y Insert a disk into the drive and try again R D -D I S K D R I V E R E a D F a I L U R E Dell Diagnostics Troubleshooting Software and Hardware ProblemsTo start the Hardware Troubleshooter When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Insert the Drivers and Utilities media Type 1 to start the CD menu and press Enter to proceed Power Problems Troubleshooting TipsFollow these tips when troubleshooting your computer Ensure that the display is connected and powered on Memory ProblemsReseat the memory modules see your Run the Dell Diagnostics see Dell Diagnostics on Lockups and Software Problems Computer does not start upComputer stops responding Then reinstall the program Program stops respondingProgram crashes repeatedly Solid blue screen appears Other software problems Dell Technical Update Service Troubleshooting Reinstalling Software DriversIdentifying Drivers Click Properties→ Device Manager Using the Drivers and Utilities Media Click the Drivers tab→ Roll Back Driver Manually Reinstalling Drivers At the Welcome Dell System Owner screen, click Next Using Microsoft Windows System Restore Restoring Your Operating System Starting System Restore Undoing the Last System RestoreClick Start Click Undo my last restoration and click Next Dell Factory Image Restore Windows Vista Only Using Dell Factory Image RestoreSelect Repair Your Computer Click Dell Factory Image Restore Using the Operating System Media Before you BeginClick Finish to restart the computer Reinstalling Windows If the Install Windows message appears, click Exit Finding Information Operating System Media Document/Media/Label Contents Drivers and Utilities Media Safety, Regulatory, Warranty, and SupportBe found at support.dell.com Documentation Document/Media/Label Contents Support.dell.comDell Technology Guide Microsoft Windows License Label Finding Information Getting Help Fill out the Diagnostics Checklist onObtaining Assistance Online Services Technical Support and Customer Service AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Before You Call Diagnostics Checklist Name Date Contacting Dell For customers in the United States, call 800-WWW Dell Getting Help Beep codes IndexContacting Dell, 63 License label Media Operating system Dell Factory Image Restore, 56 media Operating System media, 59 operating system product key Setup computer Index Index