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Dell A100, A180 Troubleshooting Tips . . . . . . . . 45, Reins talli ng Soft ware Drivers. . . . . . . . . . . . . . . . . 51, Restoring Your Operating System . . . . . . . . . . . . . . . . 54, Finding Information . . . . . . . . 59 Getting Help Obtaining Assistance . . . . . . . 63

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Contents

4

Error Messages. . . . . . . . . . . 34

System Messages . . . . . . . . . 40

Troubleshooting Software and

Hardware Problems . . . . . . . . 42

Dell Diagnostics . . . . . . . . . . 42

Troubleshooting Tips . . . . . . . . 45

Power Problems . . . . . . . . . . 45

Memory Problems . . . . . . . . . 46

Lockups and Software

Problems . . . . . . . . . . . . . . 47

Dell Technical Update Service . . . 49

Reinstalling Software . . . . . . . 51

Drivers. . . . . . . . . . . . . . . . . 51

Identifying Drivers . . . . . . . . . 51

Reinstalling Drivers and

Utilities . . . . . . . . . . . . . . . 51

Restoring Your Operating

System . . . . . . . . . . . . . . . . 54

Using Microsoft® Windows®

System Restore . . . . . . . . . . . 54

Using Dell™ Factory Image

Restore . . . . . . . . . . . . . . . 56

Using the Operating System

Media . . . . . . . . . . . . . . . . 57

Finding Information . . . . . . . . 59

Getting Help . . . . . . . . . . . . . 63

Obtaining Assistance . . . . . . . 63

Technical Support and Customer

Service . . . . . . . . . . . . . . . 64

book.book Page 4 Thursday, June 26, 2008 12:10 PM

Contents

Main Notes, Notices, and Cautions book.book Page 2 Thursday, June 26, 2008 12:10 PM __________________ Contents Troubleshooting Tips . . . . . . . . 45 Reins talli ng Soft ware Drivers. . . . . . . . . . . . . . . . . 51 Restoring Your Operating System . . . . . . . . . . . . . . . . 54 Finding Information . . . . . . . . 59 Getting Help Obtaining Assistance . . . . . . . 63 Page Page About Your Computer Front View Back View Back Panel Connectors Vostro A100 Vostro A180 Setting Up Your Computer Quick Setup Page Page Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Micr osoft System Transferring Information to a New Computer Microsoft Windows Vista Operating System Page Specifications Page Page Page Page Page Page Page Page Page Page Page Troubleshooting Tools Power Lights Beep Codes Page Page Error Messages AUXILIARY DEVICE FAILURE The touch BAD COMMAND OR FILE NAME Ensure CACHE DISABLED DUE TO FAILURE The DRIVE NOT READY The operation requires a ERROR READING PCMCIA CARD The E XTENDED T HE FILE BEING COPIED IS TOO A FILENAME CANNOT CONTAIN ANY OF H 0 H I KEYBOARD CLOCK LINE FAILURE For K EYBOARD CONTROLLER KEYBOARD DATA LINE FAILURE For KEYBOARD STUCK KEY FAILURE For LICENSED CONTENT IS NOT ACCESSIBLE IN M MEMORY ADDRESS LINE FAILURE AT Page OPTIONAL ROM BAD CHECKSUM The A REQUIRED .DLL FILE WAS NOT S SEEK ERROR The operating system cannot SHUTDOWN FAILURE A chip on the system System Messages CMOS CHECKSUM ERROR Possible CPU FAN FAILURE Processor fan failure. HARD-DISK DRIVE FAILURE Possible hard HARD-DISK DRIVE READ FAILURE KEYBOARD FAILURE Keyboard failure or Troubleshooting Software and Hardware Problems Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Drivers and Utilities Starting the Dell Diagnostics From the Dell Media Troubleshooting Tips Power Problems IF THE POWER LIGHT IS OFF The Memory Problems CAUTION: Before you begin any of the IF YOU RECEIVE AN INSUFFICIENT MEMORY Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding END THE PROGRAM A program crashes repeatedly CHECK THE SOFTWARE Dell Technical Update Service Page Reinstalling Software Drivers Identifying Drivers Reinstalling Drivers and Utilities Using the Drivers and Utilities Media Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System Restore Starting System Restore Undoing the Last System Restore Using Dell Factory Image Restore Dell Factory Image Restore (Windows Vista Only) Using the Operating System Media Before you Begin Reinstalling Windows Finding Information Page Page Page Getting Help Obtaining Assistance Technical Support and Customer Service Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Page Contacting Dell Page Index B C D E F I L M N O P R S T U W