AutoTech Service, Automated Order-Status Service | Dell A100, A180

•Dell Support e-mail addresses: mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only)

apsupport@dell.com (Asian/Pacific countries only)

•Dell Marketing and Sales e-mail addresses:

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

•Anonymous file transfer protocol (FTP):

ftp.dell.com – log in as user anonymous, and use your e-mail address as your password

Getting Help

AutoTech Service

Dell's automated support service—AutoTech— provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 69.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 69.

65

Image 65

Dell A100, A180 specifications AutoTech Service, Automated Order-Status Service

Contents

Setup Quick Reference Guide Model Dcmtlf July U792G Contents Dell Technical Update Service Reinstalling SoftwareFinding Information Technical Support and Customer AutoTech Service Automated Order-Status Contents Front View About Your Computer Back View Vostro A100 Back Panel Connectors Vostro A180 Quick Setup Setting Up Your Computer Setting Up Your Computer Internet service Installing Your Computer in an Enclosure Connecting to the Internet Microsoft Windows Vista Operating System Setting Up Your Internet Connection Transferring Information to a New Computer Setting Up Your Computer Processor SpecificationsMB for Intel Pentium Dual-Core processor System Information Vostro A100 Vostro A180 Memory Vostro A100 Vostro A180 Interrupt levels Bios chip Nvram10/100 communication Type Integrated Intel integrated video GMA Video Vostro A100Than 512 MB Audio Expansion Bus Vostro A100 Vostro A180 PCI Express lane PCI Express OnePCI Express lanes Drives Vostro A100 Vostro A180 Connectors Vostro A100 Vostro A180 Two 7-pin connectors Four 7-pin connectors System board connectorsOne 34-pin connector One 4-pin connector Controls and Lights Vostro A100 Vostro A180 Controls and Lights Vostro A100 Green light Power on stateRear of computer Yellow blinking light Physical Power Environmental 15.2 to 3048 m -50 to 10,000 ft Altitude15.2 to 10,668 m -50 to 35,000 ft Airborne contaminant level Power Lights TroubleshootingTools Beep Codes Code Description Suggested Remedy Repetitive Code Description DA T a Error The hard drive cannot read the data Error Messages T E N D E D M E M O R Y S I Z E H a S Do not use these characters in filenames Y B O a R D C L O C K L I N E F a I L U R E For C E N S E D C O N T E N T I S N O T a C C E S S I B L E I N OP E R a T I N G S YS T E M N O T F O U N D See the program documentation for installation instructions Click Uninstall T R E a D Y Insert a disk into the drive and try again System Messages R D -D I S K D R I V E R E a D F a I L U R E To start the Hardware Troubleshooter Troubleshooting Software and Hardware ProblemsDell Diagnostics Starting the Dell Diagnostics From Your Hard Drive When to Use the Dell Diagnostics Type 1 to start the CD menu and press Enter to proceed Insert the Drivers and Utilities media Follow these tips when troubleshooting your computer Troubleshooting TipsPower Problems Reseat the memory modules see your Memory ProblemsEnsure that the display is connected and powered on Computer stops responding Lockups and Software Problems Computer does not start upRun the Dell Diagnostics see Dell Diagnostics on Program stops responding Then reinstall the programProgram crashes repeatedly Solid blue screen appears Dell Technical Update Service Other software problems Troubleshooting Drivers Reinstalling SoftwareIdentifying Drivers Click Properties→ Device Manager Click the Drivers tab→ Roll Back Driver Using the Drivers and Utilities Media At the Welcome Dell System Owner screen, click Next Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System Restore Undoing the Last System Restore Starting System RestoreClick Start Click Undo my last restoration and click Next Select Repair Your Computer Using Dell Factory Image RestoreDell Factory Image Restore Windows Vista Only Click Finish to restart the computer Using the Operating System Media Before you BeginClick Dell Factory Image Restore If the Install Windows message appears, click Exit Reinstalling Windows Operating System Media Finding Information Safety, Regulatory, Warranty, and Support Document/Media/Label Contents Drivers and Utilities MediaBe found at support.dell.com Documentation Support.dell.com Document/Media/Label ContentsDell Technology Guide Microsoft Windows License Label Finding Information Obtaining Assistance Fill out the Diagnostics Checklist onGetting Help Technical Support and Customer Service Online Services Automated Order-Status Service AutoTech Service Product Information Problems With Your Order Before You Call Name Date Diagnostics Checklist For customers in the United States, call 800-WWW Dell Contacting Dell Getting Help Contacting Dell, 63 IndexBeep codes License label Media Operating System media, 59 operating system product key Operating system Dell Factory Image Restore, 56 media Setup computer Index Index