Troubleshooting
43
When to Use the Dell Diagnostics
If you experience a problem with your computer,
perform the checks in Lockups and Software
Problems (see "Lockups and Software Problems" on
page 47) and run the Dell Diagnostics before you
contact Dell for technical assistance.
It is recommended that you print these procedures
before you begin.
NOTICE: The Dell Diagnostics works only on
Dell computers.
NOTE: The Dell Drivers and Utilities media is
optional and may not ship with your
computer.
See your Service Manual at support.dell.com to
review your computer’s configuration information,
and ensure that the device that you want to test
displays in the system setup program and is active.
Start the Dell Diagnostics from your hard drive or
from the Dell Drivers and Utilities media.
Starting the Dell Diagnostics From Your
Hard Drive
NOTE: If your computer cannot display a
screen image, see
"Contacting Dell
" on
page 69.
1Ensure that the computer is connected to an
electrical outlet that is known to be working
properly.
2Turn on (or restart) your computer.
3When the DELL™ logo appears, press <F12>
immediately. Select Diagnostics from the
start menu and press <Enter>.
NOTE: If you wait too long and the
operating system logo appears,
continue to wait until you see the
Microsoft® Windows® desktop, and
then shut down your computer and try
again.
book.book Page 43 Thursday, June 26, 2008 12:10 PM