When to Use the Dell Diagnostics | Dell A100, A180 specs

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 47) and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell computers.

NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer.

See your Service Manual at support.dell.com to review your computer’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active.

Start the Dell Diagnostics from your hard drive or from the Dell Drivers and Utilities media.

Troubleshooting

Starting the Dell Diagnostics From Your Hard Drive

NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 69.

1Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2Turn on (or restart) your computer.

3When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again.

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Dell A100, A180 specifications When to Use the Dell Diagnostics, Starting the Dell Diagnostics From Your Hard Drive

Contents

Setup Quick Reference Guide Model Dcmtlf July U792G Contents Technical Support and Customer Reinstalling SoftwareDell Technical Update Service Finding Information AutoTech Service Automated Order-Status Contents Front View About Your Computer Back View Vostro A100 Back Panel Connectors Vostro A180 Quick Setup Setting Up Your Computer Setting Up Your Computer Internet service Installing Your Computer in an Enclosure Connecting to the Internet Microsoft Windows Vista Operating System Setting Up Your Internet Connection Transferring Information to a New Computer Setting Up Your Computer System Information Vostro A100 Vostro A180 SpecificationsProcessor MB for Intel Pentium Dual-Core processor 10/100 communication Interrupt levels Bios chip NvramMemory Vostro A100 Vostro A180 Audio Video Vostro A100Type Integrated Intel integrated video GMA Than 512 MB Expansion Bus Vostro A100 Vostro A180 Drives Vostro A100 Vostro A180 PCI Express OnePCI Express lane PCI Express lanes Connectors Vostro A100 Vostro A180 One 4-pin connector System board connectorsTwo 7-pin connectors Four 7-pin connectors One 34-pin connector Controls and Lights Vostro A100 Vostro A180 Yellow blinking light Green light Power on stateControls and Lights Vostro A100 Rear of computer Physical Power Environmental Airborne contaminant level Altitude15.2 to 3048 m -50 to 10,000 ft 15.2 to 10,668 m -50 to 35,000 ft Beep Codes TroubleshootingPower Lights Tools Code Description Suggested Remedy Repetitive Code Description DA T a Error The hard drive cannot read the data Error Messages T E N D E D M E M O R Y S I Z E H a S Do not use these characters in filenames Y B O a R D C L O C K L I N E F a I L U R E For C E N S E D C O N T E N T I S N O T a C C E S S I B L E I N OP E R a T I N G S YS T E M N O T F O U N D See the program documentation for installation instructions Click Uninstall T R E a D Y Insert a disk into the drive and try again System Messages R D -D I S K D R I V E R E a D F a I L U R E Dell Diagnostics Troubleshooting Software and Hardware ProblemsTo start the Hardware Troubleshooter Starting the Dell Diagnostics From Your Hard Drive When to Use the Dell Diagnostics Type 1 to start the CD menu and press Enter to proceed Insert the Drivers and Utilities media Power Problems Troubleshooting TipsFollow these tips when troubleshooting your computer Ensure that the display is connected and powered on Memory ProblemsReseat the memory modules see your Run the Dell Diagnostics see Dell Diagnostics on Lockups and Software Problems Computer does not start upComputer stops responding Solid blue screen appears Then reinstall the programProgram stops responding Program crashes repeatedly Dell Technical Update Service Other software problems Troubleshooting Click Properties→ Device Manager Reinstalling SoftwareDrivers Identifying Drivers Click the Drivers tab→ Roll Back Driver Using the Drivers and Utilities Media At the Welcome Dell System Owner screen, click Next Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System Restore Click Undo my last restoration and click Next Starting System RestoreUndoing the Last System Restore Click Start Dell Factory Image Restore Windows Vista Only Using Dell Factory Image RestoreSelect Repair Your Computer Click Dell Factory Image Restore Using the Operating System Media Before you BeginClick Finish to restart the computer If the Install Windows message appears, click Exit Reinstalling Windows Operating System Media Finding Information Documentation Document/Media/Label Contents Drivers and Utilities MediaSafety, Regulatory, Warranty, and Support Be found at support.dell.com Microsoft Windows License Label Document/Media/Label ContentsSupport.dell.com Dell Technology Guide Finding Information Getting Help Fill out the Diagnostics Checklist onObtaining Assistance Technical Support and Customer Service Online Services Automated Order-Status Service AutoTech Service Product Information Problems With Your Order Before You Call Name Date Diagnostics Checklist For customers in the United States, call 800-WWW Dell Contacting Dell Getting Help Beep codes IndexContacting Dell, 63 License label Media Operating System media, 59 operating system product key Operating system Dell Factory Image Restore, 56 media Setup computer Index Index