Dell A100, A180 Using the Drivers and Utilities Media

Reinstalling Software

52

2Click Properties→ Device Manager.

NOTE: The User Account Control

window may appear. If you are an

administrator on the computer, click

Continue; otherwise, contact your

administrator to enter the Device

Manager.

3Right-click the device for which the new

driver was installed and click Properties.

4Click the Drivers tab→ Roll Back Driver.

If Device Driver Rollback does not resolve the

problem, then use System Restore (see "Restoring

Your Operating System" on page 54) to return your

computer to the operating state that existed before

you installed the new driver.

Using the Drivers and Utilities Media

If using

Device Driver Rollback or System Restore

(see "Restoring Your Operating System" on page 54)

does not resolve the problem, reinstall the driver

from your Drivers and Utilities media.

1With the Windows desktop displayed, insert

your Drivers and Utilities media.

2If this is your first time to use the Drivers and

Utilities media, go to step 3. If not, go to

step 6.

3When the Drivers and Utilities media

installation program starts, follow the

prompts on the screen.

NOTE: In most cases, the Drivers and

Utilities program starts running

automatically. If it does not, start

Windows Explorer, click your media

drive directory to display the media

contents, and then double-click the

autorcd.exe file.

4When the InstallShield Wizard Complete

window appears, remove the Drivers and

Utilities media and click Finish to restart the

computer.

5When you see the Windows desktop,

reinsert the Drivers and Utilities media.

book.book Page 52 Thursday, June 26, 2008 12:10 PM

Contents

Main Notes, Notices, and Cautions book.book Page 2 Thursday, June 26, 2008 12:10 PM __________________ Contents Troubleshooting Tips . . . . . . . . 45 Reins talli ng Soft ware Drivers. . . . . . . . . . . . . . . . . 51 Restoring Your Operating System . . . . . . . . . . . . . . . . 54 Finding Information . . . . . . . . 59 Getting Help Obtaining Assistance . . . . . . . 63 Page Page About Your Computer Front View Back View Back Panel Connectors Vostro A100 Vostro A180 Setting Up Your Computer Quick Setup Page Page Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Micr osoft System Transferring Information to a New Computer Microsoft Windows Vista Operating System Page Specifications Page Page Page Page Page Page Page Page Page Page Page Troubleshooting Tools Power Lights Beep Codes Page Page Error Messages AUXILIARY DEVICE FAILURE The touch BAD COMMAND OR FILE NAME Ensure CACHE DISABLED DUE TO FAILURE The DRIVE NOT READY The operation requires a ERROR READING PCMCIA CARD The E XTENDED T HE FILE BEING COPIED IS TOO A FILENAME CANNOT CONTAIN ANY OF H 0 H I KEYBOARD CLOCK LINE FAILURE For K EYBOARD CONTROLLER KEYBOARD DATA LINE FAILURE For KEYBOARD STUCK KEY FAILURE For LICENSED CONTENT IS NOT ACCESSIBLE IN M MEMORY ADDRESS LINE FAILURE AT Page OPTIONAL ROM BAD CHECKSUM The A REQUIRED .DLL FILE WAS NOT S SEEK ERROR The operating system cannot SHUTDOWN FAILURE A chip on the system System Messages CMOS CHECKSUM ERROR Possible CPU FAN FAILURE Processor fan failure. HARD-DISK DRIVE FAILURE Possible hard HARD-DISK DRIVE READ FAILURE KEYBOARD FAILURE Keyboard failure or Troubleshooting Software and Hardware Problems Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Drivers and Utilities Starting the Dell Diagnostics From the Dell Media Troubleshooting Tips Power Problems IF THE POWER LIGHT IS OFF The Memory Problems CAUTION: Before you begin any of the IF YOU RECEIVE AN INSUFFICIENT MEMORY Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding END THE PROGRAM A program crashes repeatedly CHECK THE SOFTWARE Dell Technical Update Service Page Reinstalling Software Drivers Identifying Drivers Reinstalling Drivers and Utilities Using the Drivers and Utilities Media Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System Restore Starting System Restore Undoing the Last System Restore Using Dell Factory Image Restore Dell Factory Image Restore (Windows Vista Only) Using the Operating System Media Before you Begin Reinstalling Windows Finding Information Page Page Page Getting Help Obtaining Assistance Technical Support and Customer Service Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Page Contacting Dell Page Index B C D E F I L M N O P R S T U W