Dell A100, A180 Lockups and Software Problems

Troubleshooting
47
•Run the Dell Diagnostics (see "Dell
Diagnostics" on page 42).
IF YOU EXPERIENCE OTHER MEMORY
PROBLEMS —
•Reseat the memory modules (see your
Service Manual at support.dell.com) to
ensure that your computer is successfully
communicating with the memory.
•Ensure that you are following the memory
installation guidelines (see your Service
Manual at support.dell.com).
•Ensure that the memory you are using is
supported by your computer. For more
information about the type of memory
supported by your computer, see "Memory"
on page 20.
•Run the Dell Diagnostics (see "Dell
Diagnostics" on page 42).
Lockups and Software Problems
CAUTION: Before you begin any of the
procedures in this section, follow the safety
information that shipped with your
computer.
The computer does not start up
ENSURE THAT THE POWER CABLE IS
FIRMLY CONNECTED TO THE COMPUTER
AND TO THE ELECTRICAL OUTLET.
The computer stops responding
NOTICE: You may lose data if you are unable
to perform an operating system shutdown.
TURN THE COMPUTER OFF —If you are
unable to get a response by pressing a key on your
keyboard or moving your mouse, press and hold the
power button for at least 8 to 10 seconds (until the
computer turns off), and then restart your computer.
book.book Page 47 Thursday, June 26, 2008 12:10 PM