Online Services, Technical Support and Customer Service | Dell A180

Getting Help

you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 64.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 67, and then see the contact information for your region or go to support.dell.com.

Online Services

You can learn about Dell products and services at the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites: support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

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Dell A180, A100 specifications Online Services, Technical Support and Customer Service

Contents

Setup Quick Reference Guide Model Dcmtlf July U792G Contents Reinstalling Software Dell Technical Update ServiceFinding Information Technical Support and Customer AutoTech Service Automated Order-Status Contents About Your Computer Front View Back View Back Panel Connectors Vostro A100 Vostro A180 Setting Up Your Computer Quick Setup Setting Up Your Computer Internet service Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows Vista Operating System Transferring Information to a New Computer Setting Up Your Computer Specifications ProcessorMB for Intel Pentium Dual-Core processor System Information Vostro A100 Vostro A180 10/100 communication Interrupt levels Bios chip NvramMemory Vostro A100 Vostro A180 Video Vostro A100 Type Integrated Intel integrated video GMAThan 512 MB Audio Expansion Bus Vostro A100 Vostro A180 PCI Express One PCI Express lanePCI Express lanes Drives Vostro A100 Vostro A180 Connectors Vostro A100 Vostro A180 System board connectors Two 7-pin connectors Four 7-pin connectorsOne 34-pin connector One 4-pin connector Controls and Lights Vostro A100 Vostro A180 Green light Power on state Controls and Lights Vostro A100Rear of computer Yellow blinking light Power Physical Environmental Altitude 15.2 to 3048 m -50 to 10,000 ft15.2 to 10,668 m -50 to 35,000 ft Airborne contaminant level Troubleshooting Power LightsTools Beep Codes Code Description Suggested Remedy Repetitive Code Description Error Messages DA T a Error The hard drive cannot read the data Do not use these characters in filenames T E N D E D M E M O R Y S I Z E H a S Y B O a R D C L O C K L I N E F a I L U R E For C E N S E D C O N T E N T I S N O T a C C E S S I B L E I N OP E R a T I N G S YS T E M N O T F O U N D Click Uninstall See the program documentation for installation instructions System Messages T R E a D Y Insert a disk into the drive and try again R D -D I S K D R I V E R E a D F a I L U R E Dell Diagnostics Troubleshooting Software and Hardware ProblemsTo start the Hardware Troubleshooter When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Insert the Drivers and Utilities media Type 1 to start the CD menu and press Enter to proceed Power Problems Troubleshooting TipsFollow these tips when troubleshooting your computer Ensure that the display is connected and powered on Memory ProblemsReseat the memory modules see your Run the Dell Diagnostics see Dell Diagnostics on Lockups and Software Problems Computer does not start upComputer stops responding Then reinstall the program Program stops respondingProgram crashes repeatedly Solid blue screen appears Other software problems Dell Technical Update Service Troubleshooting Reinstalling Software DriversIdentifying Drivers Click Properties→ Device Manager Using the Drivers and Utilities Media Click the Drivers tab→ Roll Back Driver Manually Reinstalling Drivers At the Welcome Dell System Owner screen, click Next Using Microsoft Windows System Restore Restoring Your Operating System Starting System Restore Undoing the Last System RestoreClick Start Click Undo my last restoration and click Next Dell Factory Image Restore Windows Vista Only Using Dell Factory Image RestoreSelect Repair Your Computer Click Dell Factory Image Restore Using the Operating System Media Before you BeginClick Finish to restart the computer Reinstalling Windows If the Install Windows message appears, click Exit Finding Information Operating System Media Document/Media/Label Contents Drivers and Utilities Media Safety, Regulatory, Warranty, and SupportBe found at support.dell.com Documentation Document/Media/Label Contents Support.dell.comDell Technology Guide Microsoft Windows License Label Finding Information Getting Help Fill out the Diagnostics Checklist onObtaining Assistance Online Services Technical Support and Customer Service AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Before You Call Diagnostics Checklist Name Date Contacting Dell For customers in the United States, call 800-WWW Dell Getting Help Beep codes IndexContacting Dell, 63 License label Media Operating system Dell Factory Image Restore, 56 media Operating System media, 59 operating system product key Setup computer Index Index