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Dell A100, A180 Contacting Dell, For customers in the United States, call 800-WWW Dell

Models: A180 A100

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Getting Help

Contacting Dell

For customers in the United States, call 800-WWW-

DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1Visit support.dell.com, and verify your country or region in the Choose A Country/ Region drop-down menu at the bottom of the page.

2Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need.

3Choose the method of contacting Dell that is convenient for you.

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Dell A100, A180 specifications Contacting Dell, For customers in the United States, call 800-WWW Dell

Contents

Setup Quick Reference Guide Model Dcmtlf July U792G Contents Dell Technical Update Service Reinstalling SoftwareFinding Information Technical Support and CustomerAutoTech Service Automated Order-Status Contents Front View About Your ComputerBack View Vostro A100 Back Panel ConnectorsVostro A180 Quick Setup Setting Up Your ComputerSetting Up Your Computer Internet service Installing Your Computer in an Enclosure Connecting to the Internet Microsoft Windows Vista Operating System Setting Up Your Internet ConnectionTransferring Information to a New Computer Setting Up Your Computer Processor SpecificationsMB for Intel Pentium Dual-Core processor System Information Vostro A100 Vostro A180Interrupt levels Bios chip Nvram 10/100 communicationMemory Vostro A100 Vostro A180 Type Integrated Intel integrated video GMA Video Vostro A100Than 512 MB AudioExpansion Bus Vostro A100 Vostro A180 PCI Express lane PCI Express OnePCI Express lanes Drives Vostro A100 Vostro A180Connectors Vostro A100 Vostro A180 Two 7-pin connectors Four 7-pin connectors System board connectorsOne 34-pin connector One 4-pin connectorControls and Lights Vostro A100 Vostro A180 Controls and Lights Vostro A100 Green light Power on stateRear of computer Yellow blinking lightPhysical PowerEnvironmental 15.2 to 3048 m -50 to 10,000 ft Altitude15.2 to 10,668 m -50 to 35,000 ft Airborne contaminant levelPower Lights TroubleshootingTools Beep CodesCode Description Suggested Remedy Repetitive Code Description DA T a Error The hard drive cannot read the data Error MessagesT E N D E D M E M O R Y S I Z E H a S Do not use these characters in filenamesY B O a R D C L O C K L I N E F a I L U R E For C E N S E D C O N T E N T I S N O T a C C E S S I B L E I N OP E R a T I N G S YS T E M N O T F O U N D See the program documentation for installation instructions Click UninstallT R E a D Y Insert a disk into the drive and try again System MessagesR D -D I S K D R I V E R E a D F a I L U R E Troubleshooting Software and Hardware Problems Dell DiagnosticsTo start the Hardware Troubleshooter Starting the Dell Diagnostics From Your Hard Drive When to Use the Dell DiagnosticsType 1 to start the CD menu and press Enter to proceed Insert the Drivers and Utilities mediaTroubleshooting Tips Power ProblemsFollow these tips when troubleshooting your computer Memory Problems Ensure that the display is connected and powered onReseat the memory modules see your Lockups and Software Problems Computer does not start up Run the Dell Diagnostics see Dell Diagnostics onComputer stops responding Program stops responding Then reinstall the programProgram crashes repeatedly Solid blue screen appearsDell Technical Update Service Other software problemsTroubleshooting Drivers Reinstalling SoftwareIdentifying Drivers Click Properties→ Device ManagerClick the Drivers tab→ Roll Back Driver Using the Drivers and Utilities MediaAt the Welcome Dell System Owner screen, click Next Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Starting System RestoreClick Start Click Undo my last restoration and click NextUsing Dell Factory Image Restore Dell Factory Image Restore Windows Vista OnlySelect Repair Your Computer Using the Operating System Media Before you Begin Click Dell Factory Image RestoreClick Finish to restart the computer If the Install Windows message appears, click Exit Reinstalling WindowsOperating System Media Finding InformationSafety, Regulatory, Warranty, and Support Document/Media/Label Contents Drivers and Utilities MediaBe found at support.dell.com DocumentationSupport.dell.com Document/Media/Label ContentsDell Technology Guide Microsoft Windows License LabelFinding Information Fill out the Diagnostics Checklist on Getting HelpObtaining Assistance Technical Support and Customer Service Online ServicesAutomated Order-Status Service AutoTech ServiceProduct Information Problems With Your OrderBefore You Call Name Date Diagnostics ChecklistFor customers in the United States, call 800-WWW Dell Contacting DellGetting Help Index Beep codesContacting Dell, 63 License label Media Operating System media, 59 operating system product key Operating system Dell Factory Image Restore, 56 mediaSetup computer Index Index