Dell A100, A180 Reinstalling Windows

Reinstalling Software

58

NOTE: The Dell Drivers and Utilities media

contains drivers that were installed during

the assembly of the computer. Use the

Drivers and Utilities media

to load any

required drivers. Depending on the region

from which you ordered your computer, or

whether you requested the media, the Dell

Drivers and Utilities media

and Dell

Operating System media may not ship with

your computer.

Reinstalling Windows

The reinstallation process can take 1 to 2 hours to

complete. After you reinstall the operating system,

you must also reinstall the device drivers, virus

protection program, and other software.

1Save and close any open files and exit any

open programs.

2Insert the Operating System media.

3If the Install Windows message

appears, click Exit.

4Restart the computer.

When thie DELL logo appears, press <F12>

immediately.

NOTE: If you wait too long and the

operating system logo appears,

continue to wait until you see the

Microsoft® Windows® desktop; then,

shut down your computer and try

again.

NOTE: The next steps change the boot

sequence for one time only. On the

next start-up, the computer boots

according to the devices specified in

the system setup program.

5When the boot device list appears, highlight

CD/DVD/CD-RW Drive and press <Enter>.

6Press any key to Boot from CD-ROM, and

follow the instructions on the screen to

complete the installation.

book.book Page 58 Thursday, June 26, 2008 12:10 PM

Contents

Main Notes, Notices, and Cautions book.book Page 2 Thursday, June 26, 2008 12:10 PM __________________ Contents Troubleshooting Tips . . . . . . . . 45 Reins talli ng Soft ware Drivers. . . . . . . . . . . . . . . . . 51 Restoring Your Operating System . . . . . . . . . . . . . . . . 54 Finding Information . . . . . . . . 59 Getting Help Obtaining Assistance . . . . . . . 63 Page Page About Your Computer Front View Back View Back Panel Connectors Vostro A100 Vostro A180 Setting Up Your Computer Quick Setup Page Page Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Micr osoft System Transferring Information to a New Computer Microsoft Windows Vista Operating System Page Specifications Page Page Page Page Page Page Page Page Page Page Page Troubleshooting Tools Power Lights Beep Codes Page Page Error Messages AUXILIARY DEVICE FAILURE The touch BAD COMMAND OR FILE NAME Ensure CACHE DISABLED DUE TO FAILURE The DRIVE NOT READY The operation requires a ERROR READING PCMCIA CARD The E XTENDED T HE FILE BEING COPIED IS TOO A FILENAME CANNOT CONTAIN ANY OF H 0 H I KEYBOARD CLOCK LINE FAILURE For K EYBOARD CONTROLLER KEYBOARD DATA LINE FAILURE For KEYBOARD STUCK KEY FAILURE For LICENSED CONTENT IS NOT ACCESSIBLE IN M MEMORY ADDRESS LINE FAILURE AT Page OPTIONAL ROM BAD CHECKSUM The A REQUIRED .DLL FILE WAS NOT S SEEK ERROR The operating system cannot SHUTDOWN FAILURE A chip on the system System Messages CMOS CHECKSUM ERROR Possible CPU FAN FAILURE Processor fan failure. HARD-DISK DRIVE FAILURE Possible hard HARD-DISK DRIVE READ FAILURE KEYBOARD FAILURE Keyboard failure or Troubleshooting Software and Hardware Problems Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Drivers and Utilities Starting the Dell Diagnostics From the Dell Media Troubleshooting Tips Power Problems IF THE POWER LIGHT IS OFF The Memory Problems CAUTION: Before you begin any of the IF YOU RECEIVE AN INSUFFICIENT MEMORY Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding END THE PROGRAM A program crashes repeatedly CHECK THE SOFTWARE Dell Technical Update Service Page Reinstalling Software Drivers Identifying Drivers Reinstalling Drivers and Utilities Using the Drivers and Utilities Media Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System Restore Starting System Restore Undoing the Last System Restore Using Dell Factory Image Restore Dell Factory Image Restore (Windows Vista Only) Using the Operating System Media Before you Begin Reinstalling Windows Finding Information Page Page Page Getting Help Obtaining Assistance Technical Support and Customer Service Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Page Contacting Dell Page Index B C D E F I L M N O P R S T U W