Dell Axim X5 "Total Satisfaction" Return Policy (U.S. Only), Limited Warranty Terms for Canada

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146 Limited Warranties and Return Policy

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your

purchases. That's why we offer a "Total Satisfaction" return policy for most products that

you—the end-user customer—purchase directly from Dell. Under this policy, you may return

to Dell products that you purchased directly from Dell for a credit or a refund of the

purchase price paid, less shipping and handling and applicable restocking fees as follows:

•New Hardware Products and Accessories — All new hardware, accessories, parts, and

unopened software still in its sealed package, excluding the products listed below, may

be returned within thirty days from the invoice date. To return applications software

or an operating system that has been installed by Dell, you must return the entire

computer. A different return policy applies to nondefective products purchased

through Dell's Software and Peripherals division by customers of our Small and

Medium Business divisions. Those products may be returned within thirty days from

the invoice date, but a fifteen percent (15%) restocking fee will be deducted from any

refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals

division return policy are not available for Dell | EMC storage products, EMC-

branded products, or enterprise software.

•Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All

reconditioned or refurbished Dell-branded server and storage products may be

returned within thirty days from the invoice date. All other reconditioned or

refurbished Dell-branded hardware products and parts may be returned within

fourteen days of the invoice date.

To return products, e-mail or call Dell customer service to receive a Credit Return

Authorization Number within the return policy period applicable to the product you want to

return. You must obtain a Credit Return Authorization Number in order to return the

product. See "Contacting Dell" on page122 (or www.dell.com/us/en/gen/contact.htm) to

find the appropriate contact information for obtaining customer assistance.

You must ship the products to Dell within five days of the date that Dell issues the Credit

Return Authorization Number. You must also return the products to Dell in their original

packaging, in as-new condition along with any media, documentation, and all other items

that were included in the original shipment, prepay shipping charges, and insure the

shipment or accept the risk of loss or damage during shipment.

Limited Warranty Terms for Canada

This limited warranty covers defects in materials and workmanship in your—our end-user

customer's—Dell-branded hardware products, including Dell-branded peripheral products.