Printing problems

Condition

Possible cause

Suggested solutions

 

 

 

The machine does not

The printer driver may be incorrectly installed.

Uninstall and reinstall the machine’s driver.

print.

 

 

The machine is malfunctioning.

Check the display message on the control panel to see if the machine is indicating a

 

 

 

system error. Contact a service representative.

 

 

 

 

The document size is so big that the hard disk

Get more hard disk space and print the document again.

 

space of the computer is insufficient to access the

 

 

print job.

 

 

 

 

 

The output tray is full.

Once the paper is removed from the output tray, the machine resumes printing.

 

 

 

The machine selects print

The paper option that was selected in the

For many software applications, the paper source selection is found under the Paper tab

materials from the wrong

Printing Preferences may be incorrect.

within the Printing Preferences. Select the correct paper source. See the printer driver

paper source.

 

help screen.

 

 

 

A print job is extremely

The job may be very complex.

Reduce the complexity of the page or try adjusting the print quality settings.

slow.

 

 

 

 

 

Half the page is blank.

The page orientation setting may be incorrect.

Change the page orientation in your application. See the printer driver help screen.

 

 

 

 

The paper size and the paper size settings do not

Ensure that the paper size in the printer driver settings matches the paper in the tray.

 

match.

Or, ensure that the paper size in the printer driver settings matches the paper selection

 

 

 

 

in the software application settings you use.

 

 

 

The machine prints, but

The machine cable is loose or defective.

Disconnect the machine cable and reconnect. Try a print job that you have already

the text is wrong,

 

printed successfully. If possible, attach the cable and the machine to another computer

garbled, or incomplete.

 

that you know works and try a print job. Finally, try a new machine cable.

 

 

 

 

The wrong printer driver was selected.

Check the applicatinon’s printer selection menu to ensure that your machine is selected.

 

 

 

 

The software application is malfunctioning.

Try printing a job from another application.

 

 

 

 

The operating system is malfunctioning.

Exit Windows and reboot the computer. Turn the machine off and back on again.

 

 

 

5. Troubleshooting 125

Page 126
Image 126
Dell B1260DN Machine selects print, Paper source, Print job is extremely, Slow Half the page is blank, Machine prints, but