Troubleshooting | Dell B1260DN specs

4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams		49
•	Clearing paper jams	50
•	Understanding the status LED	55

This chapter gives helpful information for what to do if you encounter an error.

If your machine has a display screen, check the message on the display screen first to solve the error. If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced User's Guide (see "Troubleshooting" on page 121). If you cannot find a solution in the User's Guide or the problem persists, call for service.

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Dell B1260DN manual Troubleshooting

Contents

User’s Guide Basic Introduction Key benefits Environmentally friendly Key benefits Features by models Features B1260dn Hi-Speed USBOperating System B1260dn Windows Macintosh Linux Unix IPv6 Google Cloud Print Eco printing Double-sided printing Useful to know Status LED flashes or remains constantly on About this user’s guide General iconsConventions Icon Text Description Safety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overview Front view Rear view Control panel overview Turning on the machine Installing the driver locally Windows Installing the driver locally Select Connect to the computer using USB Cable. Click Next Reinstalling the driver Learning the Basic Usage Printing a test To print a test Media and tray Tray overview Power voltage Available paper Paper type available for duplex printing Loading paper in the tray Tips on using the manual feeder Loading in manual feeder Media and tray Envelope Printing on special mediaPrinting the special media Face up Acceptable Transparency Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Using the output support Canceling a print job Basic printingPrinting Using a favorite setting Opening printing preferencesClick Properties or Preferences Using help Eco printing Setting eco mode on the control panel Setting eco mode on the driver Maintenance Ordering supplies and accessories Available supplies High yield toner cartridge Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner Replacing the toner cartridge Cleaning the machine Cleaning the outsideCleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams Tray Manual feeder Inside the machine Exit area Duplex area Understanding the status LED Status LED Toner LED/ Power LED Eco button Green Printing on Off Eco mode is off Appendix Specifications General specifications Print media specifications Thin paper Refer to the Plain Paper section Transparency Letter, A4Labels c Letter, Legal, US Folio, A4, JIS B5, ISO Operating system Requirement recommended Free HDD space WindowsWindows XP Windows Server Macintosh Operating system Requirements RecommendedFree HDD space Mac OS X Linux UnixItems Requirements Operating system Items Specifications Network interface Network environmentNetwork operating system Network protocols Dell technical support policy Contacting Dell Ftp.dell.comMobilesupport@us.dell.com Support@us.dell.com Warranty and return policy Copyright REV Advanced Advanced Software installation Installation Open the Applications folder Utilities Print Setup UtilityClick Continue Click Continue on the User Options Pane Reinstallation for Macintosh Print Setup Utility Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Click Uninstall Using a network- connected machine Embedded Web Service SetIP Wired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP address Wired network setup IPv4 configuration using SetIP Linux Preferences or AdministratorReport Open /opt/Dell/mfp/share/utils Installing driver over the network Select Connect a network printer to the computer. Click Next Macintosh Install the Linux driver and add network printer LinuxSelect HP Jetdirect Socket in Protocol Installing the Unix printer driver package Add a network printer Uninstalling the printer driver package Accept printername enable printernameIt will open the Uninstall Printer Wizard Setting up the printer IPv6 configuration From the Embedded Web ServiceFrom the control panel Using Embedded Web Service Settings Network Settings AirPrintPrinting via AirPrint Click Raw TCP/IP, LPR, IPP or mDNS Google Cloud Print Registering your Google account to the printerClick Register Printing from an application on mobile device Printing with Google Cloud PrintClick Finish printer registration Click Manage your printers Printing from the Chrome browser Select Print with Google Cloud Print Useful management tools Using Firmware Update Utility Click Update Firmware Using Dell Supplies Ordering Utility Dell Supplies Ordering Utility window opens Using Embedded Web Service Logging into Embedded Web ServiceAccessing Embedded Web Service Embedded Web Service overview Settings tab Maintenance tabSecurity tab Using Dell Printer Manager Understanding Dell Printer Manager Device Settings Alert Settings Windows onlyAdvanced settings user interface overview Using Dell Printer Status Dell Printer Status overviewIcon Mean Description Toner Level Changing the Dell Printer Status Program Settings OptionUser’s Guide Close Using the Linux Unified Driver Configurator Opening Unified Driver Configurator Printers configuration Switches to Printers configurationPrinters tab Classes tab Ports configuration Switches to Ports configuration Special features Altitude adjustment Changing the default print settings For Windows 7, select Control Panel Devices and PrintersPreferences Setting your machine as a default machine Using advanced print features Understanding special printer featuresPrinting to a file PRN Multiple Pages per Side Poster PrintingBooklet Printinga Description Reverse Double-Sided Printing Check this Paper Options Watermark Creating a watermarkMessage box Editing a watermark Overlaya OverlayCreating a new Printing Preferences List Using a page overlay Overlay List boxClick Yes Changing printer settings Macintosh printingPrinting a document Printing multiple pages on one sheet Printing on both sides of the paper Linux printing Printing from applications Configuring Printer Properties Open the Unified Driver ConfiguratorPrinting files Changing the machine settings Unix printingGeneral tab Proceeding the print job Printer-Specific Settings tab Image tabText tab Margins tab Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print Machine selects print Paper sourcePrint job is extremely Slow Half the page is blank Blank Photos is not goodImages are not clear Before printing, Machine emits vapor near Printing quality problems Condition Suggested Solutions Dropouts White Spots Condition Suggested Solutions Black background Toner smearVertical repetitive defects Characters or pictures Misformed characters Condition Suggested Solutions Skew Curl or waveWrinkles or creases Loose toner Horizontal stripes CurlAppears on a few sheets Light print or contamination occurs Operating system problems Common Windows problems Common Macintosh problems Condition Suggested solutionsPrint incorrectly Common Linux problems Access point 802.11802.11b/g/n AppleTalk Default CoverageCollation Control Panel Duplex Dot Matrix PrinterDuty Cycle Emulation EthernetEtherTalk Fuser Unit Halftone IeeeIntranet IP address ITU-T No chart IPX/SPX MAC address ModemNetWare Originals PostScriptPrinter Driver Print Media Resolution PRN fileProtocol Subnet Mask Toner CartridgeUNC Path USB Watermark Index Manual feeder/multi-purpose tray Unix