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Dell B1260DN manual Troubleshooting

Models: B1260DN

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4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams		49
•	Clearing paper jams	50
•	Understanding the status LED	55

This chapter gives helpful information for what to do if you encounter an error.

If your machine has a display screen, check the message on the display screen first to solve the error. If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced User's Guide (see "Troubleshooting" on page 121). If you cannot find a solution in the User's Guide or the problem persists, call for service.

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Dell B1260DN manual Troubleshooting

Contents

User’s Guide Basic Introduction Key benefits Environmentally friendlyKey benefits Features by models Features B1260dn Hi-Speed USBOperating System B1260dn Windows Macintosh Linux Unix IPv6 Google Cloud Print Eco printing Double-sided printingUseful to know Status LED flashes or remains constantly onAbout this user’s guide General iconsConventions Icon Text DescriptionSafety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overviewFront view Rear viewControl panel overview Turning on the machine Installing the driver locally WindowsInstalling the driver locally Select Connect to the computer using USB Cable. Click NextReinstalling the driver Learning the Basic Usage Printing a test To print a testMedia and tray Tray overviewPower voltage Available paper Paper type available for duplex printingLoading paper in the tray Tips on using the manual feeder Loading in manual feederMedia and tray Envelope Printing on special mediaPrinting the special media Face up Acceptable Transparency LabelsCard stock/ Custom-sized paper Preprinted paperSetting the paper size and type Using the output supportCanceling a print job Basic printingPrinting Using a favorite setting Opening printing preferencesClick Properties or Preferences Using help Eco printingSetting eco mode on the control panel Setting eco mode on the driverMaintenance Ordering supplies and accessories Available supplies High yield toner cartridgeStoring the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner Replacing the toner cartridge Cleaning the machine Cleaning the outsideCleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams TrayManual feeder Inside the machine Exit area Duplex area Understanding the status LED Status LEDToner LED/ Power LED Eco button Green Printing on Off Eco mode is offAppendix Specifications General specificationsPrint media specifications Thin paper Refer to the Plain Paper section Transparency Letter, A4Labels c Letter, Legal, US Folio, A4, JIS B5, ISOOperating system Requirement recommended Free HDD space WindowsWindows XP Windows ServerMacintosh Operating system Requirements RecommendedFree HDD space Mac OS XLinux UnixItems Requirements Operating systemItems Specifications Network interface Network environmentNetwork operating system Network protocolsDell technical support policy Contacting Dell Ftp.dell.comMobilesupport@us.dell.com Support@us.dell.com Warranty and return policy Copyright REVAdvanced Advanced Software installation Installation Open the Applications folder Utilities Print Setup UtilityClick Continue Click Continue on the User Options PaneReinstallation for Macintosh Print Setup Utility Or Print & FaxInstallation for Linux Installing the Unified Linux DriverReinstallation for Linux Click UninstallUsing a network- connected machine Embedded Web Service SetIPWired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP addressWired network setup IPv4 configuration using SetIP Linux Preferences or AdministratorReport Open /opt/Dell/mfp/share/utilsInstalling driver over the network Select Connect a network printer to the computer. Click NextMacintosh Install the Linux driver and add network printer LinuxSelect HP Jetdirect Socket in Protocol Installing the Unix printer driver package Add a network printerUninstalling the printer driver package Accept printername enable printernameIt will open the Uninstall Printer Wizard Setting up the printer IPv6 configuration From the Embedded Web ServiceFrom the control panel Using Embedded Web Service SettingsNetwork Settings AirPrintPrinting via AirPrint Click Raw TCP/IP, LPR, IPP or mDNSGoogle Cloud Print Registering your Google account to the printerClick Register Printing from an application on mobile device Printing with Google Cloud PrintClick Finish printer registration Click Manage your printersPrinting from the Chrome browser Select Print with Google Cloud PrintUseful management tools Using Firmware Update Utility Click Update FirmwareUsing Dell Supplies Ordering Utility Dell Supplies Ordering Utility window opensUsing Embedded Web Service Logging into Embedded Web ServiceAccessing Embedded Web Service Embedded Web Service overviewSettings tab Maintenance tabSecurity tab Using Dell Printer Manager Understanding Dell Printer ManagerDevice Settings Alert Settings Windows onlyAdvanced settings user interface overview Using Dell Printer Status Dell Printer Status overviewIcon Mean Description Toner LevelChanging the Dell Printer Status Program Settings OptionUser’s Guide CloseUsing the Linux Unified Driver Configurator Opening Unified Driver ConfiguratorPrinters configuration Switches to Printers configurationPrinters tab Classes tab Ports configuration Switches to Ports configurationSpecial features Altitude adjustment Changing the default print settings For Windows 7, select Control Panel Devices and PrintersPreferences Setting your machine as a default machine Using advanced print features Understanding special printer featuresPrinting to a file PRN Multiple Pages per Side Poster PrintingBooklet Printinga Description Reverse Double-Sided Printing Check this Paper OptionsWatermark Creating a watermarkMessage box Editing a watermarkOverlaya OverlayCreating a new Printing Preferences ListUsing a page overlay Overlay List boxClick Yes Changing printer settings Macintosh printingPrinting a document Printing multiple pages on one sheetPrinting on both sides of the paper Linux printing Printing from applicationsConfiguring Printer Properties Open the Unified Driver ConfiguratorPrinting files Changing the machine settings Unix printingGeneral tab Proceeding the print jobPrinter-Specific Settings tab Image tabText tab Margins tabTroubleshooting Paper feeding problems Power and cable connecting problems Printing problems PrintMachine selects print Paper sourcePrint job is extremely Slow Half the page is blankBlank Photos is not goodImages are not clear Before printing, Machine emits vapor nearPrinting quality problems Condition Suggested Solutions Dropouts White SpotsCondition Suggested Solutions Black background Toner smearVertical repetitive defects Characters or pictures Misformed charactersCondition Suggested Solutions Skew Curl or waveWrinkles or creases Loose toner Horizontal stripes CurlAppears on a few sheets Light print or contamination occursOperating system problems Common Windows problemsCommon Macintosh problems Condition Suggested solutionsPrint incorrectly Common Linux problems Access point 802.11802.11b/g/n AppleTalkDefault CoverageCollation Control PanelDuplex Dot Matrix PrinterDuty Cycle Emulation EthernetEtherTalk Fuser UnitHalftone IeeeIntranet IP addressITU-T No chart IPX/SPXMAC address ModemNetWare Originals PostScriptPrinter Driver Print MediaResolution PRN fileProtocol Subnet Mask Toner CartridgeUNC Path USB WatermarkIndex Manual feeder/multi-purpose tray Unix