Printing quality problems

Condition

Suggested Solutions

 

 

Character voids

Character voids are white areas within parts of characters that should be solid black:

A

• If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal.

• You may be printing on the wrong surface of the paper. Remove the paper and turn it around.

• The paper may not meet paper specifications.

 

Horizontal stripes

If horizontally aligned black streaks or smears appear:

 

The toner cartridge may be installed improperly. Remove the cartridge and reinsert it.

 

The toner cartridge may be defective. Remove the toner cartridge and install a new one.

 

If the problem persists, the machine may require repairing. Contact a service representative.

Curl

If the printed paper is curled or paper does not feed into the machine:

Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.

Change the printer’s paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thin.

An unknown image repetitively Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above.

appears on a few sheets

The high altitude may affect the print quality, such as loose toner or light imaging. Change the altitude setting for your machine (See "Altitude

Loose toner

adjustment" on page 106).

Light print or contamination occurs

5. Troubleshooting 133

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Image 134
Dell B1260DN manual Horizontal stripes, Curl, Appears on a few sheets, Light print or contamination occurs