Troubleshooting | Dell B1260DN specification

5. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	122
• Power and cable connecting problems		123
•	Printing problems	124
•	Printing quality problems	127
•	Operating system problems	134

Image 122

Dell B1260DN manual Troubleshooting

Contents

User’s Guide Basic Introduction Key benefits Environmentally friendly Key benefits Operating System B1260dn Windows Macintosh Linux Unix Features by modelsFeatures B1260dn Hi-Speed USB IPv6 Google Cloud Print Eco printing Double-sided printing Useful to know Status LED flashes or remains constantly on Conventions About this user’s guideGeneral icons Icon Text Description Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overview Front view Rear view Control panel overview Turning on the machine Installing the driver locally Windows Installing the driver locally Select Connect to the computer using USB Cable. Click Next Reinstalling the driver Learning the Basic Usage Printing a test To print a test Media and tray Tray overview Power voltage Available paper Paper type available for duplex printing Loading paper in the tray Tips on using the manual feeder Loading in manual feeder Media and tray Printing the special media Face up EnvelopePrinting on special media Acceptable Transparency Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Using the output support Printing Canceling a print jobBasic printing Click Properties or Preferences Using a favorite settingOpening printing preferences Using help Eco printing Setting eco mode on the control panel Setting eco mode on the driver Maintenance Ordering supplies and accessories Available supplies High yield toner cartridge Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner Replacing the toner cartridge Cleaning the inside Cleaning the machineCleaning the outside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams Tray Manual feeder Inside the machine Exit area Duplex area Understanding the status LED Status LED Toner LED/ Power LED Eco button Green Printing on Off Eco mode is off Appendix Specifications General specifications Print media specifications Labels c Letter, Legal, US Thin paper Refer to the PlainPaper section Transparency Letter, A4 Folio, A4, JIS B5, ISO Windows XP Operating system Requirement recommendedFree HDD space Windows Windows Server Free HDD space MacintoshOperating system Requirements Recommended Mac OS X Items Requirements LinuxUnix Operating system Network operating system Items Specifications Network interfaceNetwork environment Network protocols Dell technical support policy Mobilesupport@us.dell.com Support@us.dell.com Contacting DellFtp.dell.com Warranty and return policy Copyright REV Advanced Advanced Software installation Click Continue InstallationOpen the Applications folder Utilities Print Setup Utility Click Continue on the User Options Pane Reinstallation for Macintosh Print Setup Utility Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Click Uninstall Using a network- connected machine Embedded Web Service SetIP Printing a network configuration report Wired network setupIPv4 configuration using SetIP Windows Setting IP address Wired network setup Report IPv4 configuration using SetIP LinuxPreferences or Administrator Open /opt/Dell/mfp/share/utils Installing driver over the network Select Connect a network printer to the computer. Click Next Macintosh Select HP Jetdirect Socket in Protocol Install the Linux driver and add network printerLinux Installing the Unix printer driver package Add a network printer It will open the Uninstall Printer Wizard Uninstalling the printer driver packageAccept printername enable printername Setting up the printer From the control panel IPv6 configurationFrom the Embedded Web Service Using Embedded Web Service Settings Printing via AirPrint Network SettingsAirPrint Click Raw TCP/IP, LPR, IPP or mDNS Click Register Google Cloud PrintRegistering your Google account to the printer Click Finish printer registration Printing from an application on mobile devicePrinting with Google Cloud Print Click Manage your printers Printing from the Chrome browser Select Print with Google Cloud Print Useful management tools Using Firmware Update Utility Click Update Firmware Using Dell Supplies Ordering Utility Dell Supplies Ordering Utility window opens Accessing Embedded Web Service Using Embedded Web ServiceLogging into Embedded Web Service Embedded Web Service overview Security tab Settings tabMaintenance tab Using Dell Printer Manager Understanding Dell Printer Manager Advanced settings user interface overview Device SettingsAlert Settings Windows only Icon Mean Description Using Dell Printer StatusDell Printer Status overview Toner Level User’s Guide Changing the Dell Printer Status Program SettingsOption Close Using the Linux Unified Driver Configurator Opening Unified Driver Configurator Printers tab Printers configurationSwitches to Printers configuration Classes tab Ports configuration Switches to Ports configuration Special features Altitude adjustment Preferences Changing the default print settingsFor Windows 7, select Control Panel Devices and Printers Setting your machine as a default machine Printing to a file PRN Using advanced print featuresUnderstanding special printer features Booklet Printinga Description Multiple Pages per SidePoster Printing Reverse Double-Sided Printing Check this Paper Options Message box WatermarkCreating a watermark Editing a watermark Creating a new Printing Preferences OverlayaOverlay List Click Yes Using a page overlayOverlay List box Printing a document Changing printer settingsMacintosh printing Printing multiple pages on one sheet Printing on both sides of the paper Linux printing Printing from applications Printing files Configuring Printer PropertiesOpen the Unified Driver Configurator General tab Changing the machine settingsUnix printing Proceeding the print job Text tab Printer-Specific Settings tabImage tab Margins tab Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print Print job is extremely Machine selects printPaper source Slow Half the page is blank Images are not clear Before printing, BlankPhotos is not good Machine emits vapor near Printing quality problems Condition Suggested Solutions Dropouts White Spots Vertical repetitive defects Condition Suggested Solutions Black backgroundToner smear Characters or pictures Misformed characters Wrinkles or creases Condition Suggested Solutions SkewCurl or wave Loose toner Appears on a few sheets Horizontal stripesCurl Light print or contamination occurs Operating system problems Common Windows problems Print incorrectly Common Macintosh problemsCondition Suggested solutions Common Linux problems 802.11b/g/n Access point802.11 AppleTalk Collation DefaultCoverage Control Panel Duty Cycle DuplexDot Matrix Printer EtherTalk EmulationEthernet Fuser Unit Intranet HalftoneIeee IP address ITU-T No chart IPX/SPX NetWare MAC addressModem Printer Driver OriginalsPostScript Print Media Protocol ResolutionPRN file UNC Path Subnet MaskToner Cartridge USB Watermark Index Manual feeder/multi-purpose tray Unix