Troubleshooting | CK Electric Part C3000 guide

4.The Desktop Manager software uploads files to your computer’s System.ini file. Check that the following line and section are both in the System.ini. The line should be in the [386Enh] section and should read:

device=C(hard drive):\Windows\System\cis1284.386

And if the MultiPASS is installed on LPT1, the section should look like this:

[Cis1284.386]

Lpt1=1

Lpt2=0

Lpt3=0

5.Remove any programs or applications in the Startup Group.

6.To keep other programs from starting up at the same time as the MultiPASS Background, remark out the LOAD= and the RUN= lines of the Win.ini file by placing a semicolon (;) in front of “Load” and “Run.”

7.If all of the above procedures do not resolve the problem, please call the Canon Computer System Customer Care Center. See page 1-2 for details.

10-22 Troubleshooting

Chapter 10

Image 224

CK Electric Part C3000 manual Troubleshooting

Contents

MultiPASS C3000 Trademarks CopyrightDisclaimer Order Information Power RequirementsLocation Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, Seven Days a Week Conventions Using Your DocumentationSetup Guide Viii Contents High Resolution Paper HR-101 Using the MultiPASS Desktop ManagerAutomatic Dialing Sending a Document Using Group Dialing Closing the Desktop Manager Sending a PC Fax From a Windows Application Editing an Existing CoverReceiving Faxes Scanning a Document into the MultiPASS Desktop Manager Working With Documents in the Desktop Manager Setting Up Send Fax OptionsUninstalling the Desktop Manager in Windows BJ Cartridge and BJ Tank Maintenance Using Ink TroubleshootingAppendix a Specifications Maintaining the MultiPASS C3000 Appendix B Using the MultiPASS C3000 as a Stand-alone Fax Entering Your User Information Introduction Getting Help From Canon Canon Canada Servicing the MultiPASS C3000 Main Components of the MultiPASS C3000 Front View Back View Inside the Printer Area Using the Operator Panel Press when you want to resume printing Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Loading the Document Document on a flat surface to even the stack ADF until you hear a beep Adjust the document guides to the width of the documentFeed Printing With MultiPASS C3000 Shirt Transfers Greeting Cards Paper HandlingSelecting Paper Types Chapter Printing With the MultiPASS C3000 Installing a Printer Driver Paper Guidelines Printing a Document Printer Setup Within Windows Opening the Printer Properties Dialog Box in Windows Using the Printer Driver in Windows Accessing the Printing Options Within Windows Using the Windows Tabs Chapter Using the MultiPASS C3000 as a Printer Specifying Your Printing Options Recommended Graphics Settings Driver settings To achieve Print Quality Color Model Results Using the Setup Analyzer For High Quality Color Printing Printing Speed Versus ColorFor Quick Color Printing For Monochrome Printing Other Ways to Improve Print Speed in Windows Chapter Printing With the MultiPASS C3000 Setting the Paper Thickness Lever Follow these steps to set the paper thickness lever Set the paper thickness lever Complete the operation Media BC-21 BC-20 Method Limit Sheets Printer Settings for Various Print MediaPaper Thickness lever Loading Paper Automatically Feeding Paper Pull the paper support up until it stops Fan the paper Auto Feed Guidelines Paper Limit Manually Feeding Paper Start your print operation When you are prompted, insert the single sheet Printing On Envelopes Make sure that the paper thickness lever is set to the right Curls and expel air from inside the envelopes Make sure the flaps of the envelopes are flat and not curled Now you can start your print operation InsertStops Using Canon’s Specialty Papers Specialty Paper Guidelines Uncurling Back Print Film Rolled up for About five Minutes High Resolution Paper HR-101 Using the Paper Output Guides Using the Cleaning Sheet Set up Sheet Down going into the sheet feeder Printer Fabric Sheet FS-101Printing On a Fabric Sheet Set up the MultiPASS Printer Driver for Windows Dry and then wash the fabric sheet Using the Desktop Manager folders Setting up the Address BookSetting up speed dialing Using the Fax Log Starting the MultiPASS Desktop Manager Windows 95 Users Exploring the MultiPASS Desktop Manager Window Windows 3.1 Users Menu Bar Toolbar Closing the Desktop Manager Save AS -SA VES Using the Desktop Manager Folders System-defined Folders User-defined Folders Viewing Documents in the Desktop Manager Setting Up the Address Book Sorting the Documents in the List Address Book Entries Working With Address Book Entries Sorting the Address Book Adding and Editing an Individual Entry Beginning of a number Adding and Editing a Group AddressSpace Using a Group Address Text file, click on Importing an Address BookTo import Click Import Column, click Import Click on Exporting the Address BookTo export Setting Up Your Speed Dial Assignments Click ExportColumn, click Export Then click OK Assigning an Individual Recipient to a Speed Dial Code Defining a Group Speed Dial Code Using the Fax Log Displaying the Fax Log Fax Log dialog box, double-click the fax document listed Viewing a Fax Listed in the Fax LogPrinting the Fax Log Sending Faxes With Party’s fax Number Sending a DocumentRegular Dialing MultiPASS C3000 begins Number Automatic Dialing LoadUse automatic Number you wish to fax to Sending a Document Using Group Dialing Choose the group you wish to send to Automatic RedialingManual Unit then prints an error report Resending a Fax After an ErrorTo Cancel Automatic Redialing Manual Sending Pick up the telephone and dial the other party’s fax number Press Stop Cancel SendingMessages Displayed During Sending Transmitting the Document To open the operator panel to remove the document seeSee Feed the Place the document face-down in the ADF START/COPY You press only one button even if you do not press Adjusting the Quality of Your FaxesSetting the Resolution MultiPASS C3000 has three resolution settings Follow these steps to set the resolution Setting the Contrast After about five seconds, the LCD returns to Standby mode Sending PC Faxes Sending a PC Fax From a Windows ApplicationCreate a PC Open the Print window in the application Print your Printer driver Defining Send Fax Options Attaching a Cover Sending Faxes With the MultiPASS C3000 Creating a Fax Memo in the MultiPASS Desktop Manager Designing a Fax Cover Preparing the Cover Page Background Create and print your background Specify and hold the fax Opening the Cover Page Designer Locate the held fax document and open itSave Document Viewer Using the Cover Page Designer Creating a New Cover Have your background template ready Inserting Variable Fields Adjusting the Appearance of the Fields Desired fieldsTo select all fields, on the Edit menu, click Select All To move a field, drag the selected field to a new location Sending Faxes With the MultiPASS C3000 Editing an Existing Cover To save the changes under the same name Deleting a CoverPrinting a Fax Cover Preview before printing Print the cover Receiving Faxes Receiving Documents Receiving Documents Automatically-Fax Only Mode How Fax/Tel Mode Works Receiving Documents Manually-Manual Mode Using the Telephone to Receive a Fax Using an Answering Machine-Ans. Machine Mode Using the MultiPASS C3000 With an Answering Machine Printing Documents Received in Memory Receiving While Registering, Copying, or Printing Receiving Faxes to the MultiPASS Desktop Manager C3000, press Function key Printing a Received Fax When Your Computer Is OffReceiving a Fax into the In Box Using the Distinctive Ring Pattern Detection Drpd Feature Speed dialingMultiPASS C3000 begins printing the document Keypad Types of Ring Patterns How Drpd Responds to Calls Incoming Call Your Setting From Fax From Telephone Answers as a faxWithout ringing Machine Tel Rings to alert you to pick Does not ring Copying Documents If you want to change the copying resolution, press Enter the number of copies Click Using the MultiPASS Desktop Manager to Scan DocumentsScanning a Document into the MultiPASS Desktop Manager To start the scan, click the Scan button Scanning From a Windows Application Resolution Advanced Scanning Options Copying and Scanning With the MultiPASS C3000 Working With Documents Printing a Document in the Desktop Manager Managing Your Documents Desktop ManagerSelecting Documents in the Desktop Manager Working With Jobs in the Out Box Folder Print dialog box, specify the number of copies and click OK Job Status Each job in the Out Box folder is assigned a status Active Error On Hold Stopping an Active Job Sending a Scheduled, Held, Failed, or Stopped PC FaxNeeded Now From the File Menu, click New Folder Creating a FolderMoving a Document Renaming a Document or Folder Deleting a Document or Folder Emptying the Trash Folder Importing a Document Exporting a Document Attaching a Document to Electronic Mail E-mail Annotating a Document To do so On the File menu, click ExitViewer Features of the Document Viewer Window Annotation Panel Adjusting Your View of the Document Changing the Document Orientation Adjusting the Display Size Adjusting the Image Display Click the page on the Page Panel Paging Through Your DocumentReviewing Information About the Document Image Adding Annotations to Your Document Adding a Sticky-Note Concealing a Region Inserting a Stamp Highlighting Your Document Creating a Drawing Graphic Selecting One or More Annotations Revising Your AnnotationsShowing and Hiding Your Annotations Copying and Pasting an Annotation Moving an AnnotationResizing the Annotation Saving All or Part of a Base Page of Your Document On the File menu, click Export Removing an AnnotationExporting the Document Printing the Document Adjusting the Document Viewer Default Options Working With Documents in the Desktop Manager Setup and Other Utilities Setting Up MultiPASS C3000 Options in the Desktop Manager Setting Up Preferences Date Format and Display Language Setting Up Send Fax Options VolumeFax Information Phone Line Restoring the Default Settings Setting Up Advanced Send Fax Options Error Correction ECM Setting Up Receive Fax Options Setting Up Advanced Receive Fax Options Ink Saver Mode SpeedRing Time Ring Tone You set the tone of the ring Default Action if No Answer to Telephone Setting Up Speed Dial Assignments Making a Phone Call From the Desktop Manager Phone dialog box, enter the phone number you Using the Status Monitor Opening the Status Monitor Using the Minimized Status Monitor Using the Status Monitor Window Status Messages Closing the MultiPASS Background When you open Windows Background first, you avoid receiving error messages whenWhen you start the Desktop Manager again at a later time, C3000 has been reconnected to the port. You can also open Removing MultiPASS Background From StartUp Restarting the MultiPASS Background Adding MultiPASS Background to StartUp Disconnecting the MultiPASS C3000 Using MultiPASS Diagnostics Uninstalling the Desktop Manager Uninstalling the Desktop Manager in Windows Uninstalling the Desktop Manager in Windows Maintaining MultiPASS C3000 Guidelines Routine Maintenance Cleaning Inside the MultiPASS C3000 Platen Buttons until Printing the Nozzle CheckPress Function Cleaning the BJ Cartridge Print Head Press the or BJ Cartridge Guidelines BJ Cartridge and BJ Tank Maintenance Using Ink Replacing the BJ Cartridge Cartridge holder moves to the center of the unit Open Cartridge holder to the center of the unit Do not try to move the cartridge holder manually this mayDamage the unit. If the cartridge holder does not move Remove the protective material from the BJ cartridge Close the printer cover, and press Grasp both sides and lift it up Replacing a BJ Tank in the BC-21 Color BJ CartridgeCartridge holder then moves to the center of the unit Unit Take the new BJ tank out of its packaging Slide the new BJ tank into the empty slot Storing a BJ Cartridge Open Ink Cartridge Storage Box Close Transporting the MultiPASS C3000 Make sure the BJ cartridge is in the home positionAll cables Pack the unit Troubleshooting NO. X X X X X X X Paper Jams Jams in the Automatic Document Feeder ADFStops the operation Gently pull the operator panel toward you Start your operation again Jams in the Sheet Feeder Gently pull any jammed paper out of the unit Information Messages Message Error Code Cause ActionLCD Messages Is full Error Messages Contact the other party and have them check their fax Cartridge mechanism Printing Problems Application may not be set up properly Problem Cause Solution Ink does not appear Print jobs vanish or you Occur Be causing the jams It in the sheet feeder. This Envelopes do not load Try turning the paper over To Coated Paper Faxing Problems For the feature you want To use Cannot receive a Quality. Be sure the other Telephone Problems Copying Problems Technical Notes Windows Printing System UsersMultiPASS Hardware Cannot Initialize Make the changes, contact the computer manufacturer Troubleshooting Memory Clear Report Color Bubble Jet Printer LC-301 Jet printers17 to 24 lb 64 to 90 g/m2 Automatic feed Ieee 1284-compatible, bi-directional parallel interface 11.0 14.0Mm b 3.4 mm c 297 mm d 3.0 mm BJ Cartridges Facsimile Copier Monochrome Scanner Document sizes 42 214 mm MultiPASS Desktop Manager for Windows Scanned image General Specifications Receiving Faxes and Phone Calls Automatically Fax/Tel Mode Type of call LCD Menu System Entering Information MultiPASS C3000 Entering Your User Information Time using Speed dialing Keypad Then press ButtonEnter today’s Date Set the time using the 24-hour clock system Example 0730 = 730 a.m = 505 p.m After a few seconds, the LCD display changes to When the faxPress START/COPY MultiPASS C3000 returns to standby mode Glossary G CCITT/ITU-TS Drpd Glossary Glossary One-touch speed dialing keypad Printer driver Pulse See Rotary pulse Registering Transmit Terminal ID. See Sender ID See Sending Typeface Glossary Exporting 29, A-2 Importing Uncurling Setting up Assorted Paper Starter Kit SK-101 Bulletin Board Service BBS Date format Default settings 8-5 Delete fax, after sending CD ROM A-8 Printing, MultiPASS Desktop Manager Problems 10-17-19 Feeding paper Jams, paper Job status Layout area Display 1-6, A-5 Menu system B-1Magnetic fields Memory sending Menu bar 3-3-4, 4-22 Messages, LCD Print spooler Printable area A-3 Printer cover 1-4-5 Receive conditions Receive Mode 5-1-5, 5-10Receiving telephone calls Recommended graphics settings Spilled ink Spool settings Technical notes Technical support 1-2 Print Manager Printing options