CK Electric Part C3000 manual Faxing Problems, For the feature you want To use

Faxing Problems

Problem	Cause	Solution
Cannot send a	The MultiPASS may have	Unplug the unit and let it
document	overheated.	cool for several minutes. Try
		sending again.

The MultiPASS may not be set for the type of telephone line in use (pulse/tone).

The telephone may not be working.

The document may not have been fed correctly into the MultiPASS.

If you have a pulse line, be sure the MultiPASS is set for pulse dialing.

Make sure there is a dial tone when you lift the telephone.

Remove the document, stack it, and feed it into the unit correctly (see page 1-10).

Make sure the operator panel is closed.

The one-touch or coded	Check the one-touch or coded
speed dialing number you	speed dialing button and be
used may not be registered	sure it is registered correctly.
for the feature you want
to use.

There may be other documents being sent from memory.

The receiving fax machine may not be a G3 fax machine.

Allow time for the current document to finish sending.

Make sure the receiving fax machine is compatible with the MultiPASS (which is a G3 fax machine).

	The other party’s fax maybe	Call the other party and ask
	out of paper.	them to make sure paper is
		installed.
Cannot send or receive	The other party’s fax may	Some fax units do not
using Error Correction	not support ECM.	support ECM transmission.
Mode (ECM)		If the other party’s fax does
		not support ECM trans-
		mission, then the document is
		sent in the normal mode
		without error checking.
Errors occur frequently	The phone line may be in	Lower the transmission speed.
while sending or receiving	poor condition, or you may	See the Advanced: Send Fax
	have a poor connection.	dialog box (page 8-5) and the
		Advanced: Receive Fax dialog
		box (page 8-8).

Troubleshooting

Chapter 10 Troubleshooting 10-17