Manuals / CK Electric Part / Computer Equipment / All in One Printer

CK Electric Part C3000 Paper Jams, Jams in the Automatic Document Feeder ADF, Stops the operation

Models: C3000

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Paper Jams

On occasion, the document feeding into the MultiPASS or the paper in its sheet feeder may misfeed or jam. You can usually clear the problem easily.

N You need not unplug the MultiPASS C3000 to clear paper jams.

Jams in the Automatic Document Feeder (ADF)

CHECK DOCUMENT

1

Press STOP.

STOP

		Stops the operation.
	2
	2	❍ Gently pull the operator panel toward you.
	Open the	❍ Gently pull the operator panel toward you.
		❍ It opens only slightly.

Troubleshooting

Chapter 10

Troubleshooting 10-3

Image 205

CK Electric Part C3000 Paper Jams, Jams in the Automatic Document Feeder ADF, Stops the operation, It opens only slightly

Contents

MultiPASS C3000 Disclaimer CopyrightTrademarks Location Power RequirementsOrder Information Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, Seven Days a Week Setup Guide Using Your DocumentationConventions Viii Contents Using the MultiPASS Desktop Manager High Resolution Paper HR-101Automatic Dialing Sending a Document Using Group Dialing Closing the Desktop ManagerEditing an Existing Cover Sending a PC Fax From a Windows ApplicationReceiving Faxes Scanning a Document into the MultiPASS Desktop ManagerUninstalling the Desktop Manager in Windows Setting Up Send Fax OptionsWorking With Documents in the Desktop Manager Troubleshooting BJ Cartridge and BJ Tank Maintenance Using InkAppendix a Specifications Maintaining the MultiPASS C3000Entering Your User Information Appendix B Using the MultiPASS C3000 as a Stand-alone FaxIntroduction Canon Canada Getting Help From CanonServicing the MultiPASS C3000 Front View Main Components of the MultiPASS C3000Inside the Printer Area Back ViewUsing the Operator Panel Press when you want to resume printing Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Document on a flat surface to even the stack Loading the DocumentFeed Adjust the document guides to the width of the documentADF until you hear a beep Printing With MultiPASS C3000 Selecting Paper Types Paper HandlingShirt Transfers Greeting Cards Chapter Printing With the MultiPASS C3000 Paper Guidelines Installing a Printer DriverPrinting a Document Opening the Printer Properties Dialog Box in Windows Printer Setup Within WindowsAccessing the Printing Options Within Windows Using the Printer Driver in WindowsUsing the Windows Tabs Chapter Using the MultiPASS C3000 as a Printer Specifying Your Printing Options Driver settings To achieve Print Quality Color Model Results Recommended Graphics SettingsUsing the Setup Analyzer For Quick Color Printing Printing Speed Versus ColorFor High Quality Color Printing Other Ways to Improve Print Speed in Windows For Monochrome PrintingChapter Printing With the MultiPASS C3000 Setting the Paper Thickness Lever Follow these steps to set the paper thickness lever Set the paper thickness lever Complete the operation Paper Thickness lever Printer Settings for Various Print MediaMedia BC-21 BC-20 Method Limit Sheets Automatically Feeding Paper Loading PaperPull the paper support up until it stops Fan the paper Auto Feed Guidelines Paper Limit Start your print operation Manually Feeding PaperWhen you are prompted, insert the single sheet Make sure that the paper thickness lever is set to the right Printing On EnvelopesMake sure the flaps of the envelopes are flat and not curled Curls and expel air from inside the envelopesStops InsertNow you can start your print operation Specialty Paper Guidelines Using Canon’s Specialty PapersUncurling Back Print Film Rolled up for About five Minutes Using the Paper Output Guides High Resolution Paper HR-101Set up Using the Cleaning SheetDown going into the sheet feeder SheetPrinting On a Fabric Sheet Fabric Sheet FS-101Printer Dry and then wash the fabric sheet Set up the MultiPASS Printer Driver for WindowsSetting up the Address Book Using the Desktop Manager foldersSetting up speed dialing Using the Fax LogWindows 95 Users Starting the MultiPASS Desktop ManagerWindows 3.1 Users Exploring the MultiPASS Desktop Manager WindowToolbar Menu BarSave AS -SA VES Closing the Desktop ManagerSystem-defined Folders Using the Desktop Manager FoldersUser-defined Folders Viewing Documents in the Desktop Manager Sorting the Documents in the List Setting Up the Address BookAddress Book Entries Sorting the Address Book Working With Address Book EntriesAdding and Editing an Individual Entry Space Adding and Editing a Group AddressBeginning of a number Using a Group Address To import Importing an Address BookText file, click on Column, click Import Click ImportTo export Exporting the Address BookClick on Click Export Setting Up Your Speed Dial AssignmentsColumn, click Export Then click OKAssigning an Individual Recipient to a Speed Dial Code Defining a Group Speed Dial Code Displaying the Fax Log Using the Fax LogPrinting the Fax Log Viewing a Fax Listed in the Fax LogFax Log dialog box, double-click the fax document listed Sending Faxes With Regular Dialing Sending a DocumentParty’s fax Number Number MultiPASS C3000 beginsLoad Automatic DialingUse automatic Number you wish to fax toChoose the group you wish to send to Sending a Document Using Group DialingManual RedialingAutomatic To Cancel Automatic Redialing Resending a Fax After an ErrorUnit then prints an error report Pick up the telephone and dial the other party’s fax number Manual SendingMessages Displayed During Sending Cancel SendingPress Stop To open the operator panel to remove the document see Transmitting the DocumentSee Feed the Place the document face-down in the ADFSTART/COPY Setting the Resolution Adjusting the Quality of Your FaxesYou press only one button even if you do not press Follow these steps to set the resolution MultiPASS C3000 has three resolution settingsAfter about five seconds, the LCD returns to Standby mode Setting the ContrastSending a PC Fax From a Windows Application Sending PC FaxesCreate a PC Open the Print window in the applicationPrinter driver Print yourAttaching a Cover Defining Send Fax OptionsSending Faxes With the MultiPASS C3000 Designing a Fax Cover Creating a Fax Memo in the MultiPASS Desktop ManagerCreate and print your background Specify and hold the fax Preparing the Cover Page BackgroundLocate the held fax document and open it Opening the Cover Page DesignerSave Document ViewerUsing the Cover Page Designer Have your background template ready Creating a New CoverInserting Variable Fields Desired fields Adjusting the Appearance of the FieldsTo select all fields, on the Edit menu, click Select All To move a field, drag the selected field to a new locationSending Faxes With the MultiPASS C3000 Editing an Existing Cover Printing a Fax Cover Deleting a CoverTo save the changes under the same name Preview before printing Print the cover Receiving Documents Receiving FaxesHow Fax/Tel Mode Works Receiving Documents Automatically-Fax Only ModeUsing the Telephone to Receive a Fax Receiving Documents Manually-Manual ModeUsing the MultiPASS C3000 With an Answering Machine Using an Answering Machine-Ans. Machine ModePrinting Documents Received in Memory Receiving Faxes to the MultiPASS Desktop Manager Receiving While Registering, Copying, or PrintingReceiving a Fax into the In Box Printing a Received Fax When Your Computer Is OffC3000, press Function key Speed dialing Using the Distinctive Ring Pattern Detection Drpd FeatureMultiPASS C3000 begins printing the document KeypadHow Drpd Responds to Calls Types of Ring PatternsAnswers as a fax Incoming Call Your Setting From Fax From TelephoneWithout ringing Machine Tel Rings to alert you to pick Does not ringCopying Documents If you want to change the copying resolution, press Enter the number of copies Scanning a Document into the MultiPASS Desktop Manager Using the MultiPASS Desktop Manager to Scan DocumentsClick To start the scan, click the Scan button Scanning From a Windows Application Advanced Scanning Options ResolutionCopying and Scanning With the MultiPASS C3000 Working With Documents Selecting Documents in the Desktop Manager Managing Your Documents Desktop ManagerPrinting a Document in the Desktop Manager Print dialog box, specify the number of copies and click OK Working With Jobs in the Out Box FolderEach job in the Out Box folder is assigned a status Active Job StatusOn Hold ErrorSending a Scheduled, Held, Failed, or Stopped PC Fax Stopping an Active JobNeeded NowMoving a Document Creating a FolderFrom the File Menu, click New Folder Deleting a Document or Folder Renaming a Document or FolderImporting a Document Emptying the Trash FolderAttaching a Document to Electronic Mail E-mail Exporting a DocumentAnnotating a Document Viewer On the File menu, click ExitTo do so Features of the Document Viewer Window Annotation Panel Changing the Document Orientation Adjusting Your View of the DocumentAdjusting the Image Display Adjusting the Display SizeReviewing Information About the Document Image Paging Through Your DocumentClick the page on the Page Panel Adding a Sticky-Note Adding Annotations to Your DocumentConcealing a Region Inserting a Stamp Creating a Drawing Graphic Highlighting Your DocumentShowing and Hiding Your Annotations Revising Your AnnotationsSelecting One or More Annotations Resizing the Annotation Moving an AnnotationCopying and Pasting an Annotation Saving All or Part of a Base Page of Your Document Exporting the Document Removing an AnnotationOn the File menu, click Export Printing the Document Adjusting the Document Viewer Default Options Working With Documents in the Desktop Manager Setup and Other Utilities Setting Up MultiPASS C3000 Options in the Desktop Manager Date Format and Display Language Setting Up PreferencesVolume Setting Up Send Fax OptionsFax Information Phone LineSetting Up Advanced Send Fax Options Restoring the Default SettingsError Correction ECM Setting Up Receive Fax Options Setting Up Advanced Receive Fax Options Speed Ink Saver ModeRing Time Ring Tone You set the tone of the ringDefault Action if No Answer to Telephone Setting Up Speed Dial Assignments Making a Phone Call From the Desktop Manager Phone dialog box, enter the phone number you Opening the Status Monitor Using the Status MonitorUsing the Minimized Status Monitor Status Messages Using the Status Monitor WindowClosing the MultiPASS Background Background first, you avoid receiving error messages when When you open WindowsWhen you start the Desktop Manager again at a later time, C3000 has been reconnected to the port. You can also openRemoving MultiPASS Background From StartUp Restarting the MultiPASS Background Adding MultiPASS Background to StartUp Using MultiPASS Diagnostics Disconnecting the MultiPASS C3000Uninstalling the Desktop Manager in Windows Uninstalling the Desktop ManagerUninstalling the Desktop Manager in Windows Maintaining MultiPASS C3000 Guidelines Cleaning Inside the MultiPASS C3000 Routine MaintenancePlaten Press Function Printing the Nozzle CheckButtons until Press the or Cleaning the BJ Cartridge Print HeadBJ Cartridge Guidelines BJ Cartridge and BJ Tank Maintenance Replacing the BJ Cartridge Using InkOpen Cartridge holder moves to the center of the unitDamage the unit. If the cartridge holder does not move Do not try to move the cartridge holder manually this mayCartridge holder to the center of the unit Remove the protective material from the BJ cartridge Close the printer cover, and press Cartridge holder then moves to the center of the unit Replacing a BJ Tank in the BC-21 Color BJ CartridgeGrasp both sides and lift it up Take the new BJ tank out of its packaging UnitSlide the new BJ tank into the empty slot Open Ink Cartridge Storage Box Storing a BJ CartridgeClose Make sure the BJ cartridge is in the home position Transporting the MultiPASS C3000All cables Pack the unitTroubleshooting NO. X X X X X X X Jams in the Automatic Document Feeder ADF Paper JamsStops the operation Gently pull the operator panel toward youStart your operation again Gently pull any jammed paper out of the unit Jams in the Sheet FeederLCD Messages Message Error Code Cause ActionInformation Messages Is full Contact the other party and have them check their fax Error MessagesCartridge mechanism Application may not be set up properly Printing ProblemsInk does not appear Problem Cause SolutionPrint jobs vanish or you Occur Be causing the jams It in the sheet feeder. This Envelopes do not load Try turning the paper over To Coated Paper For the feature you want To use Faxing ProblemsCannot receive a Quality. Be sure the other Copying Problems Telephone ProblemsWindows Printing System Users Technical NotesMultiPASS Hardware Cannot Initialize Make the changes, contact the computer manufacturerTroubleshooting Memory Clear Report Color Bubble Jet Printer Jet printers LC-30117 to 24 lb 64 to 90 g/m2 Automatic feedMm b 3.4 mm c 297 mm d 3.0 mm 11.0 14.0Ieee 1284-compatible, bi-directional parallel interface BJ Cartridges Facsimile Monochrome Scanner Copier42 214 mm Document sizesScanned image MultiPASS Desktop Manager for WindowsGeneral Specifications Type of call Receiving Faxes and Phone Calls Automatically Fax/Tel ModeLCD Menu System Entering Your User Information Entering Information MultiPASS C3000Speed dialing Keypad Then press Button Time usingEnter today’s Date0730 = 730 a.m = 505 p.m Set the time using the 24-hour clock system ExamplePress START/COPY When the faxAfter a few seconds, the LCD display changes to MultiPASS C3000 returns to standby mode Glossary G CCITT/ITU-TS Drpd Glossary Glossary One-touch speed dialing keypad Pulse See Rotary pulse Printer driverRegistering See Sending Typeface Transmit Terminal ID. See Sender IDGlossary Assorted Paper Starter Kit SK-101 Bulletin Board Service BBS Exporting 29, A-2 Importing Uncurling Setting upCD ROM A-8 Date format Default settings 8-5 Delete fax, after sendingPrinting, MultiPASS Desktop Manager Problems 10-17-19 Feeding paper Display 1-6, A-5 Menu system B-1 Jams, paper Job status Layout areaMagnetic fields Memory sending Menu bar 3-3-4, 4-22 Messages, LCDPrint spooler Printable area A-3 Printer cover 1-4-5 Receiving telephone calls Recommended graphics settings Receive Mode 5-1-5, 5-10Receive conditions Technical notes Technical support 1-2 Spilled ink Spool settingsPrint Manager Printing options