Error Messages | CK Electric Part C3000 manual

Error Messages

Message	Error Code	Cause	Action

BUSY/NO SIGNAL	#005/018	The telephone number	Try sending the
		you dialed is busy.	document at a later
			time.

The fax number dialed was incorrect.

The other party’s fax is not working.

Check the fax number and dial again.

Contact the other party and have them check their fax.

The other party is not using a G3 machine.

Contact the other party and have them send or receive the document using a G3 machine.

The touch tone/rotary pulse setting on your MultiPASS is incorrect.

Set your MultiPASS to the setting that matches your telephone line (see page 8-4).

The receiving fax did not answer within 35 seconds.

Contact the other party and have them check their fax. You can try to send the document manually. For an over- seas call, add pauses to the registered number.

CARTRIDGE JAMMED

Cartridge holder cannot move. This is normally due to a paper jam.

Press STOP and clear the paper jam or what- ever is obstructing the cartridge holder. Do not attempt to move the cartridge holder manually.

CHECK DOCUMENT	#001	The document is
		jammed in the Automatic
		Document Feeder.
CHECK PAPER		The size of the paper
		in the sheet feeder and
		that specified in the fax
		setup are different.

The sheet feeder is empty or paper is jammed.

Remove the document you are trying to send or copy and start again.

Set the correct paper size in the Receive Fax dialog box of the Setup Options in the MultiPASS Desktop Manager (see page 8-7).

Add paper to the sheet feeder or check for a jam. Then try to print again.

10-8 Troubleshooting

Chapter 10

Image 210

CK Electric Part C3000 manual Error Messages, Contact the other party and have them check their fax

Contents

MultiPASS C3000 Copyright DisclaimerTrademarks Power Requirements LocationOrder Information Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, Seven Days a Week Using Your Documentation Setup GuideConventions Viii Contents Automatic Dialing Sending a Document Using Group Dialing High Resolution Paper HR-101Using the MultiPASS Desktop Manager Closing the Desktop Manager Receiving Faxes Sending a PC Fax From a Windows ApplicationEditing an Existing Cover Scanning a Document into the MultiPASS Desktop Manager Setting Up Send Fax Options Uninstalling the Desktop Manager in WindowsWorking With Documents in the Desktop Manager Appendix a Specifications BJ Cartridge and BJ Tank Maintenance Using InkTroubleshooting Maintaining the MultiPASS C3000 Appendix B Using the MultiPASS C3000 as a Stand-alone Fax Entering Your User Information Introduction Getting Help From Canon Canon Canada Servicing the MultiPASS C3000 Main Components of the MultiPASS C3000 Front View Back View Inside the Printer Area Using the Operator Panel Press when you want to resume printing Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Loading the Document Document on a flat surface to even the stack Adjust the document guides to the width of the document FeedADF until you hear a beep Printing With MultiPASS C3000 Paper Handling Selecting Paper TypesShirt Transfers Greeting Cards Chapter Printing With the MultiPASS C3000 Installing a Printer Driver Paper Guidelines Printing a Document Printer Setup Within Windows Opening the Printer Properties Dialog Box in Windows Using the Printer Driver in Windows Accessing the Printing Options Within Windows Using the Windows Tabs Chapter Using the MultiPASS C3000 as a Printer Specifying Your Printing Options Recommended Graphics Settings Driver settings To achieve Print Quality Color Model Results Using the Setup Analyzer Printing Speed Versus Color For Quick Color PrintingFor High Quality Color Printing For Monochrome Printing Other Ways to Improve Print Speed in Windows Chapter Printing With the MultiPASS C3000 Setting the Paper Thickness Lever Follow these steps to set the paper thickness lever Set the paper thickness lever Complete the operation Printer Settings for Various Print Media Paper Thickness leverMedia BC-21 BC-20 Method Limit Sheets Loading Paper Automatically Feeding Paper Pull the paper support up until it stops Fan the paper Auto Feed Guidelines Paper Limit Manually Feeding Paper Start your print operation When you are prompted, insert the single sheet Printing On Envelopes Make sure that the paper thickness lever is set to the right Curls and expel air from inside the envelopes Make sure the flaps of the envelopes are flat and not curled Insert StopsNow you can start your print operation Using Canon’s Specialty Papers Specialty Paper Guidelines Uncurling Back Print Film Rolled up for About five Minutes High Resolution Paper HR-101 Using the Paper Output Guides Using the Cleaning Sheet Set up Sheet Down going into the sheet feeder Fabric Sheet FS-101 Printing On a Fabric SheetPrinter Set up the MultiPASS Printer Driver for Windows Dry and then wash the fabric sheet Setting up speed dialing Using the Desktop Manager foldersSetting up the Address Book Using the Fax Log Starting the MultiPASS Desktop Manager Windows 95 Users Exploring the MultiPASS Desktop Manager Window Windows 3.1 Users Menu Bar Toolbar Closing the Desktop Manager Save AS -SA VES Using the Desktop Manager Folders System-defined Folders User-defined Folders Viewing Documents in the Desktop Manager Setting Up the Address Book Sorting the Documents in the List Address Book Entries Working With Address Book Entries Sorting the Address Book Adding and Editing an Individual Entry Adding and Editing a Group Address SpaceBeginning of a number Using a Group Address Importing an Address Book To importText file, click on Click Import Column, click Import Exporting the Address Book To exportClick on Column, click Export Setting Up Your Speed Dial AssignmentsClick Export Then click OK Assigning an Individual Recipient to a Speed Dial Code Defining a Group Speed Dial Code Using the Fax Log Displaying the Fax Log Viewing a Fax Listed in the Fax Log Printing the Fax LogFax Log dialog box, double-click the fax document listed Sending Faxes With Sending a Document Regular DialingParty’s fax Number MultiPASS C3000 begins Number Use automatic Automatic DialingLoad Number you wish to fax to Sending a Document Using Group Dialing Choose the group you wish to send to Redialing ManualAutomatic Resending a Fax After an Error To Cancel Automatic RedialingUnit then prints an error report Manual Sending Pick up the telephone and dial the other party’s fax number Cancel Sending Messages Displayed During SendingPress Stop See Transmitting the DocumentTo open the operator panel to remove the document see Feed the Place the document face-down in the ADF START/COPY Adjusting the Quality of Your Faxes Setting the ResolutionYou press only one button even if you do not press MultiPASS C3000 has three resolution settings Follow these steps to set the resolution Setting the Contrast After about five seconds, the LCD returns to Standby mode Create a PC Sending PC FaxesSending a PC Fax From a Windows Application Open the Print window in the application Print your Printer driver Defining Send Fax Options Attaching a Cover Sending Faxes With the MultiPASS C3000 Creating a Fax Memo in the MultiPASS Desktop Manager Designing a Fax Cover Preparing the Cover Page Background Create and print your background Specify and hold the fax Save Opening the Cover Page DesignerLocate the held fax document and open it Document Viewer Using the Cover Page Designer Creating a New Cover Have your background template ready Inserting Variable Fields To select all fields, on the Edit menu, click Select All Adjusting the Appearance of the FieldsDesired fields To move a field, drag the selected field to a new location Sending Faxes With the MultiPASS C3000 Editing an Existing Cover Deleting a Cover Printing a Fax CoverTo save the changes under the same name Preview before printing Print the cover Receiving Faxes Receiving Documents Receiving Documents Automatically-Fax Only Mode How Fax/Tel Mode Works Receiving Documents Manually-Manual Mode Using the Telephone to Receive a Fax Using an Answering Machine-Ans. Machine Mode Using the MultiPASS C3000 With an Answering Machine Printing Documents Received in Memory Receiving While Registering, Copying, or Printing Receiving Faxes to the MultiPASS Desktop Manager Printing a Received Fax When Your Computer Is Off Receiving a Fax into the In BoxC3000, press Function key MultiPASS C3000 begins printing the document Using the Distinctive Ring Pattern Detection Drpd FeatureSpeed dialing Keypad Types of Ring Patterns How Drpd Responds to Calls Without ringing Machine Tel Rings to alert you to pick Incoming Call Your Setting From Fax From TelephoneAnswers as a fax Does not ring Copying Documents If you want to change the copying resolution, press Enter the number of copies Using the MultiPASS Desktop Manager to Scan Documents Scanning a Document into the MultiPASS Desktop ManagerClick To start the scan, click the Scan button Scanning From a Windows Application Resolution Advanced Scanning Options Copying and Scanning With the MultiPASS C3000 Working With Documents Managing Your Documents Desktop Manager Selecting Documents in the Desktop ManagerPrinting a Document in the Desktop Manager Working With Jobs in the Out Box Folder Print dialog box, specify the number of copies and click OK Job Status Each job in the Out Box folder is assigned a status Active Error On Hold Needed Stopping an Active JobSending a Scheduled, Held, Failed, or Stopped PC Fax Now Creating a Folder Moving a DocumentFrom the File Menu, click New Folder Renaming a Document or Folder Deleting a Document or Folder Emptying the Trash Folder Importing a Document Exporting a Document Attaching a Document to Electronic Mail E-mail Annotating a Document On the File menu, click Exit ViewerTo do so Features of the Document Viewer Window Annotation Panel Adjusting Your View of the Document Changing the Document Orientation Adjusting the Display Size Adjusting the Image Display Paging Through Your Document Reviewing Information About the Document ImageClick the page on the Page Panel Adding Annotations to Your Document Adding a Sticky-Note Concealing a Region Inserting a Stamp Highlighting Your Document Creating a Drawing Graphic Revising Your Annotations Showing and Hiding Your AnnotationsSelecting One or More Annotations Moving an Annotation Resizing the AnnotationCopying and Pasting an Annotation Saving All or Part of a Base Page of Your Document Removing an Annotation Exporting the DocumentOn the File menu, click Export Printing the Document Adjusting the Document Viewer Default Options Working With Documents in the Desktop Manager Setup and Other Utilities Setting Up MultiPASS C3000 Options in the Desktop Manager Setting Up Preferences Date Format and Display Language Fax Information Setting Up Send Fax OptionsVolume Phone Line Restoring the Default Settings Setting Up Advanced Send Fax Options Error Correction ECM Setting Up Receive Fax Options Setting Up Advanced Receive Fax Options Ring Time Ink Saver ModeSpeed Ring Tone You set the tone of the ring Default Action if No Answer to Telephone Setting Up Speed Dial Assignments Making a Phone Call From the Desktop Manager Phone dialog box, enter the phone number you Using the Status Monitor Opening the Status Monitor Using the Minimized Status Monitor Using the Status Monitor Window Status Messages Closing the MultiPASS Background When you start the Desktop Manager again at a later time, When you open WindowsBackground first, you avoid receiving error messages when C3000 has been reconnected to the port. You can also open Removing MultiPASS Background From StartUp Restarting the MultiPASS Background Adding MultiPASS Background to StartUp Disconnecting the MultiPASS C3000 Using MultiPASS Diagnostics Uninstalling the Desktop Manager Uninstalling the Desktop Manager in Windows Uninstalling the Desktop Manager in Windows Maintaining MultiPASS C3000 Guidelines Routine Maintenance Cleaning Inside the MultiPASS C3000 Platen Printing the Nozzle Check Press FunctionButtons until Cleaning the BJ Cartridge Print Head Press the or BJ Cartridge Guidelines BJ Cartridge and BJ Tank Maintenance Using Ink Replacing the BJ Cartridge Cartridge holder moves to the center of the unit Open Do not try to move the cartridge holder manually this may Damage the unit. If the cartridge holder does not moveCartridge holder to the center of the unit Remove the protective material from the BJ cartridge Close the printer cover, and press Replacing a BJ Tank in the BC-21 Color BJ Cartridge Cartridge holder then moves to the center of the unitGrasp both sides and lift it up Unit Take the new BJ tank out of its packaging Slide the new BJ tank into the empty slot Storing a BJ Cartridge Open Ink Cartridge Storage Box Close All cables Transporting the MultiPASS C3000Make sure the BJ cartridge is in the home position Pack the unit Troubleshooting NO. X X X X X X X Stops the operation Paper JamsJams in the Automatic Document Feeder ADF Gently pull the operator panel toward you Start your operation again Jams in the Sheet Feeder Gently pull any jammed paper out of the unit Message Error Code Cause Action LCD MessagesInformation Messages Is full Error Messages Contact the other party and have them check their fax Cartridge mechanism Printing Problems Application may not be set up properly Problem Cause Solution Ink does not appear Print jobs vanish or you Occur Be causing the jams It in the sheet feeder. This Envelopes do not load Try turning the paper over To Coated Paper Faxing Problems For the feature you want To use Cannot receive a Quality. Be sure the other Telephone Problems Copying Problems MultiPASS Hardware Cannot Initialize Technical NotesWindows Printing System Users Make the changes, contact the computer manufacturer Troubleshooting Memory Clear Report Color Bubble Jet Printer 17 to 24 lb 64 to 90 g/m2 LC-301Jet printers Automatic feed 11.0 14.0 Mm b 3.4 mm c 297 mm d 3.0 mmIeee 1284-compatible, bi-directional parallel interface BJ Cartridges Facsimile Copier Monochrome Scanner Document sizes 42 214 mm MultiPASS Desktop Manager for Windows Scanned image General Specifications Receiving Faxes and Phone Calls Automatically Fax/Tel Mode Type of call LCD Menu System Entering Information MultiPASS C3000 Entering Your User Information Enter today’s Time usingSpeed dialing Keypad Then press Button Date Set the time using the 24-hour clock system Example 0730 = 730 a.m = 505 p.m When the fax Press START/COPYAfter a few seconds, the LCD display changes to MultiPASS C3000 returns to standby mode Glossary G CCITT/ITU-TS Drpd Glossary Glossary One-touch speed dialing keypad Printer driver Pulse See Rotary pulse Registering Transmit Terminal ID. See Sender ID See Sending Typeface Glossary Exporting 29, A-2 Importing Uncurling Setting up Assorted Paper Starter Kit SK-101 Bulletin Board Service BBS Date format Default settings 8-5 Delete fax, after sending CD ROM A-8 Printing, MultiPASS Desktop Manager Problems 10-17-19 Feeding paper Magnetic fields Jams, paper Job status Layout areaDisplay 1-6, A-5 Menu system B-1 Memory sending Menu bar 3-3-4, 4-22 Messages, LCD Print spooler Printable area A-3 Printer cover 1-4-5 Receive Mode 5-1-5, 5-10 Receiving telephone calls Recommended graphics settingsReceive conditions Spilled ink Spool settings Technical notes Technical support 1-2 Print Manager Printing options