Manuals / CK Electric Part / Computer Equipment / All in One Printer

CK Electric Part C3000 Jams in the Sheet Feeder, Gently pull any jammed paper out of the unit

Models: C3000

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Jams in the Sheet Feeder

CLEAR PAPER JAM

1

Gently pull any jammed paper out of the unit.

2

Remove the stack of paper from the sheet feeder.

❍Fan the paper, and tap it on a flat surface to even out the stack.

❍Reinsert the paper into the sheet feeder. Make sure you adjust the paper guide to the stack, and that the stack does not exceed the limit mark.

3

Press STOP	STOP

This clears the error message.

❍If the ALARM light is on, press RESUME to eject the page and clear the error message.

❍If you are printing from a Windows application, follow any instructions displayed on your computer.

If the paper jam occurred while a fax was being received, the MultiPASS C3000 will store the fax in memory and print it when the jam is cleared.

Troubleshooting

Chapter 10

Troubleshooting 10-5

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CK Electric Part C3000 manual Jams in the Sheet Feeder, Gently pull any jammed paper out of the unit

Contents

MultiPASS C3000 Copyright DisclaimerTrademarks Power Requirements LocationOrder Information Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, Seven Days a Week Using Your Documentation Setup GuideConventions Viii Contents Closing the Desktop Manager High Resolution Paper HR-101Using the MultiPASS Desktop Manager Automatic Dialing Sending a Document Using Group Dialing Scanning a Document into the MultiPASS Desktop Manager Sending a PC Fax From a Windows ApplicationEditing an Existing Cover Receiving Faxes Setting Up Send Fax Options Uninstalling the Desktop Manager in WindowsWorking With Documents in the Desktop Manager Maintaining the MultiPASS C3000 BJ Cartridge and BJ Tank Maintenance Using InkTroubleshooting Appendix a Specifications Entering Your User Information Appendix B Using the MultiPASS C3000 as a Stand-alone Fax Introduction Canon Canada Getting Help From Canon Servicing the MultiPASS C3000 Front View Main Components of the MultiPASS C3000 Inside the Printer Area Back View Using the Operator Panel Press when you want to resume printing Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Document on a flat surface to even the stack Loading the Document Adjust the document guides to the width of the document FeedADF until you hear a beep Printing With MultiPASS C3000 Paper Handling Selecting Paper TypesShirt Transfers Greeting Cards Chapter Printing With the MultiPASS C3000 Paper Guidelines Installing a Printer Driver Printing a Document Opening the Printer Properties Dialog Box in Windows Printer Setup Within Windows Accessing the Printing Options Within Windows Using the Printer Driver in Windows Using the Windows Tabs Chapter Using the MultiPASS C3000 as a Printer Specifying Your Printing Options Driver settings To achieve Print Quality Color Model Results Recommended Graphics Settings Using the Setup Analyzer Printing Speed Versus Color For Quick Color PrintingFor High Quality Color Printing Other Ways to Improve Print Speed in Windows For Monochrome Printing Chapter Printing With the MultiPASS C3000 Setting the Paper Thickness Lever Follow these steps to set the paper thickness lever Set the paper thickness lever Complete the operation Printer Settings for Various Print Media Paper Thickness leverMedia BC-21 BC-20 Method Limit Sheets Automatically Feeding Paper Loading Paper Pull the paper support up until it stops Fan the paper Auto Feed Guidelines Paper Limit Start your print operation Manually Feeding Paper When you are prompted, insert the single sheet Make sure that the paper thickness lever is set to the right Printing On Envelopes Make sure the flaps of the envelopes are flat and not curled Curls and expel air from inside the envelopes Insert StopsNow you can start your print operation Specialty Paper Guidelines Using Canon’s Specialty Papers Uncurling Back Print Film Rolled up for About five Minutes Using the Paper Output Guides High Resolution Paper HR-101 Set up Using the Cleaning Sheet Down going into the sheet feeder Sheet Fabric Sheet FS-101 Printing On a Fabric SheetPrinter Dry and then wash the fabric sheet Set up the MultiPASS Printer Driver for Windows Using the Fax Log Using the Desktop Manager foldersSetting up the Address Book Setting up speed dialing Windows 95 Users Starting the MultiPASS Desktop Manager Windows 3.1 Users Exploring the MultiPASS Desktop Manager Window Toolbar Menu Bar Save AS -SA VES Closing the Desktop Manager System-defined Folders Using the Desktop Manager Folders User-defined Folders Viewing Documents in the Desktop Manager Sorting the Documents in the List Setting Up the Address Book Address Book Entries Sorting the Address Book Working With Address Book Entries Adding and Editing an Individual Entry Adding and Editing a Group Address SpaceBeginning of a number Using a Group Address Importing an Address Book To importText file, click on Column, click Import Click Import Exporting the Address Book To exportClick on Then click OK Setting Up Your Speed Dial AssignmentsClick Export Column, click Export Assigning an Individual Recipient to a Speed Dial Code Defining a Group Speed Dial Code Displaying the Fax Log Using the Fax Log Viewing a Fax Listed in the Fax Log Printing the Fax LogFax Log dialog box, double-click the fax document listed Sending Faxes With Sending a Document Regular DialingParty’s fax Number Number MultiPASS C3000 begins Number you wish to fax to Automatic DialingLoad Use automatic Choose the group you wish to send to Sending a Document Using Group Dialing Redialing ManualAutomatic Resending a Fax After an Error To Cancel Automatic RedialingUnit then prints an error report Pick up the telephone and dial the other party’s fax number Manual Sending Cancel Sending Messages Displayed During SendingPress Stop Feed the Place the document face-down in the ADF Transmitting the DocumentTo open the operator panel to remove the document see See START/COPY Adjusting the Quality of Your Faxes Setting the ResolutionYou press only one button even if you do not press Follow these steps to set the resolution MultiPASS C3000 has three resolution settings After about five seconds, the LCD returns to Standby mode Setting the Contrast Open the Print window in the application Sending PC FaxesSending a PC Fax From a Windows Application Create a PC Printer driver Print your Attaching a Cover Defining Send Fax Options Sending Faxes With the MultiPASS C3000 Designing a Fax Cover Creating a Fax Memo in the MultiPASS Desktop Manager Create and print your background Specify and hold the fax Preparing the Cover Page Background Document Viewer Opening the Cover Page DesignerLocate the held fax document and open it Save Using the Cover Page Designer Have your background template ready Creating a New Cover Inserting Variable Fields To move a field, drag the selected field to a new location Adjusting the Appearance of the FieldsDesired fields To select all fields, on the Edit menu, click Select All Sending Faxes With the MultiPASS C3000 Editing an Existing Cover Deleting a Cover Printing a Fax CoverTo save the changes under the same name Preview before printing Print the cover Receiving Documents Receiving Faxes How Fax/Tel Mode Works Receiving Documents Automatically-Fax Only Mode Using the Telephone to Receive a Fax Receiving Documents Manually-Manual Mode Using the MultiPASS C3000 With an Answering Machine Using an Answering Machine-Ans. Machine Mode Printing Documents Received in Memory Receiving Faxes to the MultiPASS Desktop Manager Receiving While Registering, Copying, or Printing Printing a Received Fax When Your Computer Is Off Receiving a Fax into the In BoxC3000, press Function key Keypad Using the Distinctive Ring Pattern Detection Drpd FeatureSpeed dialing MultiPASS C3000 begins printing the document How Drpd Responds to Calls Types of Ring Patterns Does not ring Incoming Call Your Setting From Fax From TelephoneAnswers as a fax Without ringing Machine Tel Rings to alert you to pick Copying Documents If you want to change the copying resolution, press Enter the number of copies Using the MultiPASS Desktop Manager to Scan Documents Scanning a Document into the MultiPASS Desktop ManagerClick To start the scan, click the Scan button Scanning From a Windows Application Advanced Scanning Options Resolution Copying and Scanning With the MultiPASS C3000 Working With Documents Managing Your Documents Desktop Manager Selecting Documents in the Desktop ManagerPrinting a Document in the Desktop Manager Print dialog box, specify the number of copies and click OK Working With Jobs in the Out Box Folder Each job in the Out Box folder is assigned a status Active Job Status On Hold Error Now Stopping an Active JobSending a Scheduled, Held, Failed, or Stopped PC Fax Needed Creating a Folder Moving a DocumentFrom the File Menu, click New Folder Deleting a Document or Folder Renaming a Document or Folder Importing a Document Emptying the Trash Folder Attaching a Document to Electronic Mail E-mail Exporting a Document Annotating a Document On the File menu, click Exit ViewerTo do so Features of the Document Viewer Window Annotation Panel Changing the Document Orientation Adjusting Your View of the Document Adjusting the Image Display Adjusting the Display Size Paging Through Your Document Reviewing Information About the Document ImageClick the page on the Page Panel Adding a Sticky-Note Adding Annotations to Your Document Concealing a Region Inserting a Stamp Creating a Drawing Graphic Highlighting Your Document Revising Your Annotations Showing and Hiding Your AnnotationsSelecting One or More Annotations Moving an Annotation Resizing the AnnotationCopying and Pasting an Annotation Saving All or Part of a Base Page of Your Document Removing an Annotation Exporting the DocumentOn the File menu, click Export Printing the Document Adjusting the Document Viewer Default Options Working With Documents in the Desktop Manager Setup and Other Utilities Setting Up MultiPASS C3000 Options in the Desktop Manager Date Format and Display Language Setting Up Preferences Phone Line Setting Up Send Fax OptionsVolume Fax Information Setting Up Advanced Send Fax Options Restoring the Default Settings Error Correction ECM Setting Up Receive Fax Options Setting Up Advanced Receive Fax Options Ring Tone You set the tone of the ring Ink Saver ModeSpeed Ring Time Default Action if No Answer to Telephone Setting Up Speed Dial Assignments Making a Phone Call From the Desktop Manager Phone dialog box, enter the phone number you Opening the Status Monitor Using the Status Monitor Using the Minimized Status Monitor Status Messages Using the Status Monitor Window Closing the MultiPASS Background C3000 has been reconnected to the port. You can also open When you open WindowsBackground first, you avoid receiving error messages when When you start the Desktop Manager again at a later time, Removing MultiPASS Background From StartUp Restarting the MultiPASS Background Adding MultiPASS Background to StartUp Using MultiPASS Diagnostics Disconnecting the MultiPASS C3000 Uninstalling the Desktop Manager in Windows Uninstalling the Desktop Manager Uninstalling the Desktop Manager in Windows Maintaining MultiPASS C3000 Guidelines Cleaning Inside the MultiPASS C3000 Routine Maintenance Platen Printing the Nozzle Check Press FunctionButtons until Press the or Cleaning the BJ Cartridge Print Head BJ Cartridge Guidelines BJ Cartridge and BJ Tank Maintenance Replacing the BJ Cartridge Using Ink Open Cartridge holder moves to the center of the unit Do not try to move the cartridge holder manually this may Damage the unit. If the cartridge holder does not moveCartridge holder to the center of the unit Remove the protective material from the BJ cartridge Close the printer cover, and press Replacing a BJ Tank in the BC-21 Color BJ Cartridge Cartridge holder then moves to the center of the unitGrasp both sides and lift it up Take the new BJ tank out of its packaging Unit Slide the new BJ tank into the empty slot Open Ink Cartridge Storage Box Storing a BJ Cartridge Close Pack the unit Transporting the MultiPASS C3000Make sure the BJ cartridge is in the home position All cables Troubleshooting NO. X X X X X X X Gently pull the operator panel toward you Paper JamsJams in the Automatic Document Feeder ADF Stops the operation Start your operation again Gently pull any jammed paper out of the unit Jams in the Sheet Feeder Message Error Code Cause Action LCD MessagesInformation Messages Is full Contact the other party and have them check their fax Error Messages Cartridge mechanism Application may not be set up properly Printing Problems Ink does not appear Problem Cause Solution Print jobs vanish or you Occur Be causing the jams It in the sheet feeder. This Envelopes do not load Try turning the paper over To Coated Paper For the feature you want To use Faxing Problems Cannot receive a Quality. Be sure the other Copying Problems Telephone Problems Make the changes, contact the computer manufacturer Technical NotesWindows Printing System Users MultiPASS Hardware Cannot Initialize Troubleshooting Memory Clear Report Color Bubble Jet Printer Automatic feed LC-301Jet printers 17 to 24 lb 64 to 90 g/m2 11.0 14.0 Mm b 3.4 mm c 297 mm d 3.0 mmIeee 1284-compatible, bi-directional parallel interface BJ Cartridges Facsimile Monochrome Scanner Copier 42 214 mm Document sizes Scanned image MultiPASS Desktop Manager for Windows General Specifications Type of call Receiving Faxes and Phone Calls Automatically Fax/Tel Mode LCD Menu System Entering Your User Information Entering Information MultiPASS C3000 Date Time usingSpeed dialing Keypad Then press Button Enter today’s 0730 = 730 a.m = 505 p.m Set the time using the 24-hour clock system Example When the fax Press START/COPYAfter a few seconds, the LCD display changes to MultiPASS C3000 returns to standby mode Glossary G CCITT/ITU-TS Drpd Glossary Glossary One-touch speed dialing keypad Pulse See Rotary pulse Printer driver Registering See Sending Typeface Transmit Terminal ID. See Sender ID Glossary Assorted Paper Starter Kit SK-101 Bulletin Board Service BBS Exporting 29, A-2 Importing Uncurling Setting up CD ROM A-8 Date format Default settings 8-5 Delete fax, after sending Printing, MultiPASS Desktop Manager Problems 10-17-19 Feeding paper Memory sending Menu bar 3-3-4, 4-22 Messages, LCD Jams, paper Job status Layout areaDisplay 1-6, A-5 Menu system B-1 Magnetic fields Print spooler Printable area A-3 Printer cover 1-4-5 Receive Mode 5-1-5, 5-10 Receiving telephone calls Recommended graphics settingsReceive conditions Technical notes Technical support 1-2 Spilled ink Spool settings Print Manager Printing options