Telephone Problems

Problem

Cause

Solution

You cannot dial

The telephone line may

Be sure the telephone line is

 

not be connected properly.

correctly connected to the

 

 

MultiPASS (see your Setup

 

 

Guide).

The unit may not be getting power.

Make sure the power cord is connected to the MultiPASS and to an AC outlet; make sure the AC outlet has power.

 

The MultiPASS may not

If you have a pulse line, be

 

be set for the type of

sure the MultiPASS is set for

 

telephone line in use

pulse dialing (see page 8-4).

 

(pulse/tone).

 

 

 

 

The phone disconnects

The MultiPASS may not be

Make sure the MultiPASS

while you are talking

plugged in properly.

is plugged in correctly.

on the line

 

 

If the MultiPASS is in Answer Machine Mode and Silent Receive is enabled, the unit will switch to fax receive mode when it detects a period of silence.

Disable the Silent Receive option on the Receive Fax tab of the Desktop Manager.

Copying Problems

Problem

Cause

Solution

Cannot make a copy

The telephone may be off hook.

Make sure the telephone is

 

 

in its cradle.

 

The document may not be

Make sure a document is set

 

loaded correctly.

in the ADF and the LCD

 

 

displays DOCUMENT READY.

 

 

Make sure the operator panel

 

 

is closed.

 

The BJ cartridge is not

Make sure the BJ cartridge is

 

installed.

installed correctly.

 

 

 

MEMORY FULL

The MultiPASS’s memory

Print one copy at a time.

appears in the LCD

is full.

 

when you are making multiple copies

10-20 Troubleshooting

Chapter 10

Page 222
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CK Electric Part C3000 manual Telephone Problems, Copying Problems