CK Electric Part C3000 manual Cannot receive a

Problem Cause Solution

Cannot receive a	The MultiPASS may not be
fax automatically	set to receive automatically.

The MultiPASS may have a document stored in memory.

The MultiPass Desktop Manager may have received the fax.

The sheet feeder may be empty.

The telephone line may not be connected properly

The MultiPASS is printing a document.

To receive faxes automatically, the Receive mode must be FAX Only, Fax/Tel, or Ans. Machine mode.

Print out any document stored in memory. (See page 5-5.)

Check the In Box in the Desktop Manager.

Make sure paper is loaded in the sheet feeder.

Make sure all phone line connections are secure.

The incoming fax is stored in memory and will print when the print job is complete.

The MultiPASS does	The MultiPASS may not
not switch automatically	be in Fax/Tel mode.
between telephone and
fax transmissions
	There may be a document
	in memory.
	The sheet feeder may be
	empty.
	The sending fax may not
	send the CNG signal that
	tells the MultiPASS that the
	incoming signal is a fax.

For the MultiPASS C3000 to switch automatically between telephone and fax reception, the Receive mode must be set to Fax/Tel mode.

Make sure you have printed out any documents in memory.

Make sure paper is loaded in the sheet feeder.

Some fax units cannot send the CNG signal that tells your MultiPASS the incoming signal is from a fax. In such cases, you will have to receive the document manually.

Cannot receive a	You may have pressed
document manually	START/COPY after hanging
	up the telephone.

Always press START/COPY before hanging up the telephone. Do not press START/COPY after you hang up the telephone; this will disconnect the call.

10-18 Troubleshooting Chapter 10