Problem

Cause

Solution

 

 

 

BJ cartridge moves,

The BJ cartridge or a BJ tank

ink does not appear

may not be installed properly.

Make sure the BJ cartridge and its BJ tank(s) are properly installed. Make sure the orange tape is removed from the print head area (see page 9-12).

 

The nozzles on the BJ

Perform the print head

 

cartridge may be clogged.

cleaning procedure (see page

 

 

9-6) and print the nozzle check

 

 

(see page 9-5).

 

A BJ tank may be empty

Check the BJ tanks and

 

(BC-21 Color BJ cartridge).

replace them if necessary.

 

 

 

The printed output is

There may be a communication

Make sure the computer and

not what you expected

problem between the MultiPASS

and the application are

 

and your computer.

configured correctly for

 

 

communicating with the

 

 

MultiPASS.

 

The interface cable may not

Check the interface cable’s

 

be securely connected to the

connections.

 

MutliPASS and the computer.

 

The interface cable may not be the correct type.

Make sure you are using a bi-directional parallel interface cable that is less than 6 feet (2 m) long.

 

You may not be using the

Make sure you have

 

correct printer driver.

selected the MultiPASS

 

 

printer in your application.

 

 

 

Printout does not

Paper may not be loaded

Make sure the paper is loaded

match paper size

and aligned correctly in

and aligned correctly. See

 

the sheet feeder.

page 2-20.

 

The application’s page

Make sure the paper size and

 

size and margin settings

margin set in your application

 

may be incorrect.

are correct for the paper in the

 

 

sheet feeder.

 

The selected printer driver

Make sure you select the

 

may be incorrect.

MultiPASS printer in your

 

 

application.

Troubleshooting

Chapter 10

Troubleshooting 10-11

Page 213
Image 213
CK Electric Part C3000 manual Problem Cause Solution, Ink does not appear