Troubleshooting | CK Electric Part C3000 specs

Troubleshooting 10

This chapter contains information to help you solve problems you may have when using the MultiPASS C3000. It includes:

❍Paper jams

❍LCD messages

❍Printing problems

❍Faxing problems

❍Telephone problems

❍Copying problems

❍Technical notes

❍Memory Clear Report

If you have a problem with your MultiPASS C3000 and you cannot resolve it by referring to the information in this chapter, contact the Canon Computer Systems Customer Care Center. See page 1-2 for details.

Canon’s support personnel are trained in the technical support of Canon’s products and should be able to help you with your problem. If your printer requires service, they can provide you with the telephone number of your local Canon Authorized Service Facility (ASF).

N Attempting to repair the MultiPASS C3000 yourself may void the limited warranty as to that repair. See the limited warranty card for details.

Troubleshooting

Chapter 10

Troubleshooting 10-1

Image 203

CK Electric Part C3000 manual Troubleshooting

Contents

MultiPASS C3000 Trademarks CopyrightDisclaimer Order Information Power RequirementsLocation Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, Seven Days a Week Conventions Using Your DocumentationSetup Guide Viii Contents Closing the Desktop Manager High Resolution Paper HR-101Using the MultiPASS Desktop Manager Automatic Dialing Sending a Document Using Group Dialing Scanning a Document into the MultiPASS Desktop Manager Sending a PC Fax From a Windows ApplicationEditing an Existing Cover Receiving Faxes Working With Documents in the Desktop Manager Setting Up Send Fax OptionsUninstalling the Desktop Manager in Windows Maintaining the MultiPASS C3000 BJ Cartridge and BJ Tank Maintenance Using InkTroubleshooting Appendix a Specifications Entering Your User Information Appendix B Using the MultiPASS C3000 as a Stand-alone Fax Introduction Canon Canada Getting Help From Canon Servicing the MultiPASS C3000 Front View Main Components of the MultiPASS C3000 Inside the Printer Area Back View Using the Operator Panel Press when you want to resume printing Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Document on a flat surface to even the stack Loading the Document ADF until you hear a beep Adjust the document guides to the width of the documentFeed Printing With MultiPASS C3000 Shirt Transfers Greeting Cards Paper HandlingSelecting Paper Types Chapter Printing With the MultiPASS C3000 Paper Guidelines Installing a Printer Driver Printing a Document Opening the Printer Properties Dialog Box in Windows Printer Setup Within Windows Accessing the Printing Options Within Windows Using the Printer Driver in Windows Using the Windows Tabs Chapter Using the MultiPASS C3000 as a Printer Specifying Your Printing Options Driver settings To achieve Print Quality Color Model Results Recommended Graphics Settings Using the Setup Analyzer For High Quality Color Printing Printing Speed Versus ColorFor Quick Color Printing Other Ways to Improve Print Speed in Windows For Monochrome Printing Chapter Printing With the MultiPASS C3000 Setting the Paper Thickness Lever Follow these steps to set the paper thickness lever Set the paper thickness lever Complete the operation Media BC-21 BC-20 Method Limit Sheets Printer Settings for Various Print MediaPaper Thickness lever Automatically Feeding Paper Loading Paper Pull the paper support up until it stops Fan the paper Auto Feed Guidelines Paper Limit Start your print operation Manually Feeding Paper When you are prompted, insert the single sheet Make sure that the paper thickness lever is set to the right Printing On Envelopes Make sure the flaps of the envelopes are flat and not curled Curls and expel air from inside the envelopes Now you can start your print operation InsertStops Specialty Paper Guidelines Using Canon’s Specialty Papers Uncurling Back Print Film Rolled up for About five Minutes Using the Paper Output Guides High Resolution Paper HR-101 Set up Using the Cleaning Sheet Down going into the sheet feeder Sheet Printer Fabric Sheet FS-101Printing On a Fabric Sheet Dry and then wash the fabric sheet Set up the MultiPASS Printer Driver for Windows Using the Fax Log Using the Desktop Manager foldersSetting up the Address Book Setting up speed dialing Windows 95 Users Starting the MultiPASS Desktop Manager Windows 3.1 Users Exploring the MultiPASS Desktop Manager Window Toolbar Menu Bar Save AS -SA VES Closing the Desktop Manager System-defined Folders Using the Desktop Manager Folders User-defined Folders Viewing Documents in the Desktop Manager Sorting the Documents in the List Setting Up the Address Book Address Book Entries Sorting the Address Book Working With Address Book Entries Adding and Editing an Individual Entry Beginning of a number Adding and Editing a Group AddressSpace Using a Group Address Text file, click on Importing an Address BookTo import Column, click Import Click Import Click on Exporting the Address BookTo export Then click OK Setting Up Your Speed Dial AssignmentsClick Export Column, click Export Assigning an Individual Recipient to a Speed Dial Code Defining a Group Speed Dial Code Displaying the Fax Log Using the Fax Log Fax Log dialog box, double-click the fax document listed Viewing a Fax Listed in the Fax LogPrinting the Fax Log Sending Faxes With Party’s fax Number Sending a DocumentRegular Dialing Number MultiPASS C3000 begins Number you wish to fax to Automatic DialingLoad Use automatic Choose the group you wish to send to Sending a Document Using Group Dialing Automatic RedialingManual Unit then prints an error report Resending a Fax After an ErrorTo Cancel Automatic Redialing Pick up the telephone and dial the other party’s fax number Manual Sending Press Stop Cancel SendingMessages Displayed During Sending Feed the Place the document face-down in the ADF Transmitting the DocumentTo open the operator panel to remove the document see See START/COPY You press only one button even if you do not press Adjusting the Quality of Your FaxesSetting the Resolution Follow these steps to set the resolution MultiPASS C3000 has three resolution settings After about five seconds, the LCD returns to Standby mode Setting the Contrast Open the Print window in the application Sending PC FaxesSending a PC Fax From a Windows Application Create a PC Printer driver Print your Attaching a Cover Defining Send Fax Options Sending Faxes With the MultiPASS C3000 Designing a Fax Cover Creating a Fax Memo in the MultiPASS Desktop Manager Create and print your background Specify and hold the fax Preparing the Cover Page Background Document Viewer Opening the Cover Page DesignerLocate the held fax document and open it Save Using the Cover Page Designer Have your background template ready Creating a New Cover Inserting Variable Fields To move a field, drag the selected field to a new location Adjusting the Appearance of the FieldsDesired fields To select all fields, on the Edit menu, click Select All Sending Faxes With the MultiPASS C3000 Editing an Existing Cover To save the changes under the same name Deleting a CoverPrinting a Fax Cover Preview before printing Print the cover Receiving Documents Receiving Faxes How Fax/Tel Mode Works Receiving Documents Automatically-Fax Only Mode Using the Telephone to Receive a Fax Receiving Documents Manually-Manual Mode Using the MultiPASS C3000 With an Answering Machine Using an Answering Machine-Ans. Machine Mode Printing Documents Received in Memory Receiving Faxes to the MultiPASS Desktop Manager Receiving While Registering, Copying, or Printing C3000, press Function key Printing a Received Fax When Your Computer Is OffReceiving a Fax into the In Box Keypad Using the Distinctive Ring Pattern Detection Drpd FeatureSpeed dialing MultiPASS C3000 begins printing the document How Drpd Responds to Calls Types of Ring Patterns Does not ring Incoming Call Your Setting From Fax From TelephoneAnswers as a fax Without ringing Machine Tel Rings to alert you to pick Copying Documents If you want to change the copying resolution, press Enter the number of copies Click Using the MultiPASS Desktop Manager to Scan DocumentsScanning a Document into the MultiPASS Desktop Manager To start the scan, click the Scan button Scanning From a Windows Application Advanced Scanning Options Resolution Copying and Scanning With the MultiPASS C3000 Working With Documents Printing a Document in the Desktop Manager Managing Your Documents Desktop ManagerSelecting Documents in the Desktop Manager Print dialog box, specify the number of copies and click OK Working With Jobs in the Out Box Folder Each job in the Out Box folder is assigned a status Active Job Status On Hold Error Now Stopping an Active JobSending a Scheduled, Held, Failed, or Stopped PC Fax Needed From the File Menu, click New Folder Creating a FolderMoving a Document Deleting a Document or Folder Renaming a Document or Folder Importing a Document Emptying the Trash Folder Attaching a Document to Electronic Mail E-mail Exporting a Document Annotating a Document To do so On the File menu, click ExitViewer Features of the Document Viewer Window Annotation Panel Changing the Document Orientation Adjusting Your View of the Document Adjusting the Image Display Adjusting the Display Size Click the page on the Page Panel Paging Through Your DocumentReviewing Information About the Document Image Adding a Sticky-Note Adding Annotations to Your Document Concealing a Region Inserting a Stamp Creating a Drawing Graphic Highlighting Your Document Selecting One or More Annotations Revising Your AnnotationsShowing and Hiding Your Annotations Copying and Pasting an Annotation Moving an AnnotationResizing the Annotation Saving All or Part of a Base Page of Your Document On the File menu, click Export Removing an AnnotationExporting the Document Printing the Document Adjusting the Document Viewer Default Options Working With Documents in the Desktop Manager Setup and Other Utilities Setting Up MultiPASS C3000 Options in the Desktop Manager Date Format and Display Language Setting Up Preferences Phone Line Setting Up Send Fax OptionsVolume Fax Information Setting Up Advanced Send Fax Options Restoring the Default Settings Error Correction ECM Setting Up Receive Fax Options Setting Up Advanced Receive Fax Options Ring Tone You set the tone of the ring Ink Saver ModeSpeed Ring Time Default Action if No Answer to Telephone Setting Up Speed Dial Assignments Making a Phone Call From the Desktop Manager Phone dialog box, enter the phone number you Opening the Status Monitor Using the Status Monitor Using the Minimized Status Monitor Status Messages Using the Status Monitor Window Closing the MultiPASS Background C3000 has been reconnected to the port. You can also open When you open WindowsBackground first, you avoid receiving error messages when When you start the Desktop Manager again at a later time, Removing MultiPASS Background From StartUp Restarting the MultiPASS Background Adding MultiPASS Background to StartUp Using MultiPASS Diagnostics Disconnecting the MultiPASS C3000 Uninstalling the Desktop Manager in Windows Uninstalling the Desktop Manager Uninstalling the Desktop Manager in Windows Maintaining MultiPASS C3000 Guidelines Cleaning Inside the MultiPASS C3000 Routine Maintenance Platen Buttons until Printing the Nozzle CheckPress Function Press the or Cleaning the BJ Cartridge Print Head BJ Cartridge Guidelines BJ Cartridge and BJ Tank Maintenance Replacing the BJ Cartridge Using Ink Open Cartridge holder moves to the center of the unit Cartridge holder to the center of the unit Do not try to move the cartridge holder manually this mayDamage the unit. If the cartridge holder does not move Remove the protective material from the BJ cartridge Close the printer cover, and press Grasp both sides and lift it up Replacing a BJ Tank in the BC-21 Color BJ CartridgeCartridge holder then moves to the center of the unit Take the new BJ tank out of its packaging Unit Slide the new BJ tank into the empty slot Open Ink Cartridge Storage Box Storing a BJ Cartridge Close Pack the unit Transporting the MultiPASS C3000Make sure the BJ cartridge is in the home position All cables Troubleshooting NO. X X X X X X X Gently pull the operator panel toward you Paper JamsJams in the Automatic Document Feeder ADF Stops the operation Start your operation again Gently pull any jammed paper out of the unit Jams in the Sheet Feeder Information Messages Message Error Code Cause ActionLCD Messages Is full Contact the other party and have them check their fax Error Messages Cartridge mechanism Application may not be set up properly Printing Problems Ink does not appear Problem Cause Solution Print jobs vanish or you Occur Be causing the jams It in the sheet feeder. This Envelopes do not load Try turning the paper over To Coated Paper For the feature you want To use Faxing Problems Cannot receive a Quality. Be sure the other Copying Problems Telephone Problems Make the changes, contact the computer manufacturer Technical NotesWindows Printing System Users MultiPASS Hardware Cannot Initialize Troubleshooting Memory Clear Report Color Bubble Jet Printer Automatic feed LC-301Jet printers 17 to 24 lb 64 to 90 g/m2 Ieee 1284-compatible, bi-directional parallel interface 11.0 14.0Mm b 3.4 mm c 297 mm d 3.0 mm BJ Cartridges Facsimile Monochrome Scanner Copier 42 214 mm Document sizes Scanned image MultiPASS Desktop Manager for Windows General Specifications Type of call Receiving Faxes and Phone Calls Automatically Fax/Tel Mode LCD Menu System Entering Your User Information Entering Information MultiPASS C3000 Date Time usingSpeed dialing Keypad Then press Button Enter today’s 0730 = 730 a.m = 505 p.m Set the time using the 24-hour clock system Example After a few seconds, the LCD display changes to When the faxPress START/COPY MultiPASS C3000 returns to standby mode Glossary G CCITT/ITU-TS Drpd Glossary Glossary One-touch speed dialing keypad Pulse See Rotary pulse Printer driver Registering See Sending Typeface Transmit Terminal ID. See Sender ID Glossary Assorted Paper Starter Kit SK-101 Bulletin Board Service BBS Exporting 29, A-2 Importing Uncurling Setting up CD ROM A-8 Date format Default settings 8-5 Delete fax, after sending Printing, MultiPASS Desktop Manager Problems 10-17-19 Feeding paper Memory sending Menu bar 3-3-4, 4-22 Messages, LCD Jams, paper Job status Layout areaDisplay 1-6, A-5 Menu system B-1 Magnetic fields Print spooler Printable area A-3 Printer cover 1-4-5 Receive conditions Receive Mode 5-1-5, 5-10Receiving telephone calls Recommended graphics settings Technical notes Technical support 1-2 Spilled ink Spool settings Print Manager Printing options