6Troubleshooting

Error codes and front panel messages (cont'd.)

Message

Action

 

 

Jam — Paper long

The paper is too long. Remove the jammed paper.

 

Use shorter paper.

 

 

Jam — Paper narrow

The paper is too narrow. Remove the jammed paper.

 

Use wider paper.

 

 

Jam — Paper short

The paper is too short. Remove the jammed paper.

 

Use longer paper.

 

 

Printing

No user action required.

 

 

Processing data

No user action required.

 

 

Pull ink load lever

After you add an ink stick, close the ink cover and pull

 

down the ink load lever.

 

 

Ready

No user action required. The printer is ready to print.

 

 

Standby

Press TEST PRINT to bring the printer to Ready.

 

 

Stopped — Add < color >

The printer needs ink of this color. Add another

 

ColorStix ink stick.

 

 

Stopped — Add paper

Add paper, or install the paper tray.

 

 

Stopped — Close rear door

Close the rear cover.

 

 

Stopped — Close top door

Close the top cover.

 

 

Stopped — Close waste bin

Close the waste bin.

 

 

Stopped — Empty waste bin

The waste bin needs to be emptied, or was replaced

 

too quickly after being emptied.

 

 

Stopped — For hand feed

Insert paper for manual feed.

Stopped — Remove < color > The printer does not need ink of this color. Remove the

 

ink stick.

 

 

System failure. Service

Turn the printer off then on again. If the failure persists,

required

note the code number in the display and call your

 

dealer, or Tektronix service in the U.S. only at

 

1-800-547-8949.

 

 

Utilities

The printer is in Utilities mode. You can use this mode

 

to set the language on the front panel, clean the printer,

 

check the copy (print) count, empty the waste bin, clean

 

the fuser, and adjust head convergence.

 

 

Wait to add < color >

Wait up to 15 minutes before adding another ink stick.

 

 

Waiting for Data

No user action required.

 

 

6-4

Phaser 300X Color Printer

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Tektronix Phaser 300X user manual Error codes and front panel messages contd