Troubleshooting 6
Operation hints
The paper skews as it passes through the paper path. Make sure that the paper is not excessively curled. You may have to clean the paper clamp. Refer to “Cleaning the paper tension blade, paper clamp, and drum” on page
Frequent paper jams occur when you are using the paper tray. Load the paper properly into the paper tray. Use paper grades such as Book, Bond, or Text in the paper tray. Is the paper too thick or thin for the printer? Refer to “All about media” on page
Printing on both sides of the paper. Use manual feed for the second side.
The paper jams while you are using manual feed. Set the paper guides so that the paper travels squarely into the printer. Feed the paper into the printer and let the printer take the paper out of your hands. Wait at least 5 seconds before inserting a second sheet. Is the paper too thin or thick for manual feed?
You pressed the TEST PRINT button and did not receive a test print. If the printer has been idle for more than 2 hours, you must press the TEST PRINT button again. See “Printer standby modes” on page
The print is wrinkled. You may be using paper that is too thin for the printer or have its grain running in the wrong direction. Use a different type of paper or position the paper correctly. Paper grades such as Bond, Book, and Text work best with the printer. Refer to the table “Guidelines for paper grade, weight, and thickness” on page
When you requested Tabloid Extra media, the page doesn’t print and you get a configuration error. You may have only
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