Tektronix Phaser 300X user manual Image prints in black-and-white instead of color

Troubleshooting 6

The image prints in black-and-white instead of color.

■If you have a Macintosh, use the Phaser 300X driver or the Apple LaserWriter printer driver (version 6.0 or higher) that supports color PostScript. Select Color/Grayscale in the print dialog box. Refer to “Printing from a Macintosh” on page 3-11 for more details on how to print from a Macintosh.

■You may need to install specific application-related files such as PPDs, PDXs, and PDFs. Refer to the Phaser 300X Drivers and Utilities Printing Reference for information.

■Refer to the Phaser 300X Drivers and Utilities Printing Reference for information on the LaserWriter printer driver version 8.x.

■If you have a PC, be sure to use a driver that supports color PostScript. If you have Windows, use the Tektronix-supplied driver that was shipped with the printer’s software. Refer to the Phaser 300X Drivers and Utilities Printing Reference for information on the drivers.

The Ready message is displayed in the front panel, but the file does not print. Try printing the same file to another PostScript printer. If the file prints, then the problem could be with the interface cable.

For the best results, use Tektronix interface cables, especially if you are using the serial port. Refer to the table “Phaser 300X interface cables and adapters” on page 5-4 for a description of the Tektronix cables.

If the problem is not with the cable, refer to the Phaser 300X Drivers and Utilities Printing Reference for details on how to use the Tektronix Error Handler to determine the cause of the problem.

User Manual 6-25