Troubleshooting 6
Error codes and front panel messages
A numeric code may appear in the front panel message area when the printer detects an error. Try cycling power on the printer. If that does not solve the problem, then call your dealer or Tektronix for assistance at
Some messages, such as STANDBY, provide status information only. Those messages do not require user intervention. Other messages, such as JAM — OUTPUT TRAY, require you to perform some action such as remove a paper jam.
Caution To avoid damaging the printer, do not turn the printer off when any of the following messages appear in the front panel message area: Busy Cleaning Head, Printing, or Utilities, unless you turn the printer back on within
5 minutes.
Error codes and front panel messages
Message | Action |
|
|
Busy < message > | No user action required. |
|
|
Continue? See manual | You have pressed the CLEAN PRINT HEAD button five or |
| more times. See “Using the CLEAN PRINT HEAD |
| button.” If you want to continue cleaning and purge |
| more ink, press the button again; otherwise the |
| message clears in 10 seconds. |
|
|
Initializing | No user action required. |
|
|
Interface error | Turn the printer off then on again. |
|
|
Jam — < location > | Remove the paper jam. See the label under the top |
| cover for the location of the jam. The paper could be |
| too thick or too thin. |
|
|
Jam — Internal | 1. Check the 5 jam locations (see the label under the |
| top cover); clear if necessary. |
| 2. If the message still displays, cycle the power. |
| 3. Clean the drum if the message still displays. |
| 4. If the message still displays, write down the error |
| code number from the front panel and call the |
| Customer Support Hotline or your local Tektronix |
| office. |
|
|
User Manual |
