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•If you are a Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
•If you are a Government, Education, or Healthcare Customer, or an Individual Consumer who purchased through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "Total Satisfaction" return policy for most products that
•New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within thirty days from the invoice date. To return applications software or an operating system that has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within thirty days from the invoice date, but a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals division return policy are not available for Dell EMC storage products,
•Reconditioned or Refurbished
To return products,
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in
What is not covered by this limited warranty?
This limited warranty does not cover:
•Software, including the operating system and software added to the
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•Problems that result from:
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