Starting the Dell Diagnostics From Your Hard Drive | Dell PP22L

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 192).

NOTE: If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

1Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2Turn on (or restart) your computer.

3Start the Dell Diagnostics in one of the following two ways:

aWhen the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu, and then press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, then shut down your computer and try again.

NOTE: Before attempting option B, the computer must be powered down completely.

bPress and hold the <Fn> key while powering the computer on.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities media.

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

•During the assessment, answer any questions that appear.

•If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

•If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell.

If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue.

4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

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Troubleshooting

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Dell PP22L manual Starting the Dell Diagnostics From Your Hard Drive, 108

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m October UX862 Contents Using the Keyboard and Touchpad Customizing the Touch Pad Using the Memory Card Reader Setting Up and Using Networks Dell Technical Update Service 107 Dell MediaDirect problems 128 Adding and Replacing Parts 153 Dell QuickSet Features Traveling With Your Computer 187 211 229 Contents Finding Information Drivers and Utilities Media Setup Diagram What Are You Looking For? Dell Support Utility Operating System Media Finding Information Determining Your Computer’s Configuration About Your Computer Front View M E R a I N D I C a T O R selections you made camera V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Ieee 1394 connector Right Side View Back View I D E O TV- O U T C O N N E C T O R Bottom View Fan Hard drive About Your Computer About Your Computer About Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Setting Up a Printer Transferring Information to a New ComputerWindows Easy Transfer Connecting a USB Printer Printer Cable Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Using the Display Adjusting BrightnessUsing a Projector Making Images and Text Look Bigger or Sharper Microsoft Windows XP Windows Vista Using Both a Monitor and Your Computer Display Setting Display Resolution and Refresh Rate Click the Windows Vista Start button and click Control Panel Using the Display Using the Keyboard and Touchpad Numeric Keypad Battery Power ManagementKey Combinations System Functions Adjusting Keyboard Settings Microsoft Windows Logo Key FunctionsDell QuickSet Key Combinations Click Hardware and Sound Click Keyboard Touch Pad Customizing the Touch Pad Using the Keyboard and Touchpad Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery MeterBattery Meter Microsoft Windows Battery Meter Check the Battery ChargeCheck the Battery Health Charge Gauge Conserving Battery Power Power Management ModesLow-Battery Warning Standby and Sleep Mode Hibernate Mode Configuring Power Management Settings Charging the BatteryAccessing Power Options Properties Windows XP Replacing the Battery Storing a Battery Using Multimedia Playing Media CD player includes the following basic buttons Playing Media Using Dell Travel Remote Optional How to Copy a CD, DVD, or BD Copying CD, DVD, and Blu-ray Disc BD MediaClick Start →All Programs→Roxio Creator→Projects→Copy Using Blank CD, DVD, and BD Media Helpful Tips DVD-Writable Drives Adjusting the Volume Click Open Volume Mixer Adjusting the Picture Using Dell MediaDirectIf the computer is turned on or in standby or sleep mode Connecting Your Computer to a TV or Audio Device If the computer is turned off or in hibernate mode Pdif digital audio connector Video and Standard Audio Standard S-video cable Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Enabling the Display Settings for a TV Enabling S/PDIF Digital AudioClick Advanced Click S/PDIF Interface Click Advanced Click the tab for your video card Using Multimedia Using ExpressCards ExpressCard Blanks Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Using the Memory Card Reader Installing a Memory CardMemory Card Blanks Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Setting Up a Network Wireless Local Area NetworkWindows XP What You Need to Establish a Wlan Connection Checking Your Wireless Network Card Start Button and Connect To OptionGeneral tab Order Confirmation for Your Computer Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Click Start→Settings→Control Panel→Network ConnectionsCompleting the Connection to the Wlan Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Click Start →All Programs→Dell Wireless101 Dell Wi-Fi Catcher Network Locator Enabling/Disabling the Dell Mobile Broadband Card102 Securing Your Computer Security Cable Lock103 Passwords 104 If Your Computer Is Lost or Stolen 105 106 Troubleshooting Dell Technical Update ServiceDell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive 108 109 Dell Diagnostics Main Menu 110 Dell Support Center 111 Dell Support 112 Dell PC Tune-Up Dell PC CheckUpDell Network Assistant 113 Drive Problems DellConnectClick Self Help→Network / Internet→Network Management 114 Optical drive problems Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive115 Hard drive problems Mail, Modem, and Internet Problems Click Start→All Programs→Modem Helper117 118 Error Messages 119 120 121 Click Uninstall 122 Click Start →Control Panel→Programs→Programs and Features 123 ExpressCard Problems Ieee 1394 Device Problems124 Keyboard Problems External Keyboard problems125 Unexpected characters 126 Lockups and Software Problems Computer does not startComputer stops responding Program stops responding or crashes repeatedly Dell MediaDirect problems Solid blue screen appears128 Other software problems 129 Memory Problems 130 Network Problems Mobile Broadband Wireless Wide Area Network Wwan131 Power Problems 132 Printer Problems 133 Scanner Problems Click Start →Control Panel→Hardware and Sound→PrinterClick Properties and click Ports 134 Sound and Speaker Problems No sound from integrated speakersNo sound from external speakers 135 Touch Pad or Mouse Problems No sound from headphonesClick Start→Control Panel→Printers and Other Hardware→Mouse Click Start →Control Panel→Hardware and Sound→Mouse Video and Display Problems If the display is blank137 If the display is difficult to read What Is a Driver? DriversIf only part of the display is readable 139 Reinstalling Drivers and Utilities Identifying Drivers Using the Drivers and Utilities Media Properties Click the Drivers tab→Roll Back Driver141 Manually Reinstalling Drivers At the Welcome Dell System Owner screen, click Next 143 Fix a Problem section, click Hardware Troubleshooter Restoring Your Operating SystemClick Start→Help and Support 144 Using Microsoft Windows System Restore Starting System RestoreClick Start →Help and Support 145 Undoing the Last System Restore 146 Using Dell PC Restore and Dell Factory Image Restore Dell PC Restore147 Removing PC Restore 148 Windows Vista Dell Factory Image Restore Click Dell Factory Image RestoreSelect Repair Your Computer 149 Using the Operating System Media Before You BeginInsert the Operating System disc 150 151 152 Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your Computer Before Working Inside Your ComputerWindows XP Click Start→Shut Down→Shut down Windows Vista 154 155 Hard Drive 156 Removing the Hard Drive 157 Replacing the Hard Drive Returning a Hard Drive to Dell158 Optical Drive Removing the Optical Drive159 Hinge Cover Replacing the Optical DriveRemoving the Hinge Cover 160 Keyboard Replacing the Hinge Cover161 Removing the Keyboard 162 Memory Replacing the KeyboardRemoving the Dimm a Memory Module 163 164 Replacing the Dimm a Memory Module 165 Removing the Dimm B Memory Module Properties→General Windows Vista166 Replacing the Dimm B Memory Module 167 168 Subscriber Identity Module 169 Wireless Mini Cards Removing a Wlan Card170 171 Replacing a Wlan Card 172 Removing a Mobile Broadband or Wwan Card 173 174 175 Replacing a Wwan Card 176 Removing a Wpan Card 177 Flash Cache Module Replacing a Wpan CardRemoving the FCM 178 Replacing the FCM 179 Internal Card With Bluetooth Wireless Technology Removing the Card180 Coin-Cell Battery Removing the Coin-Cell BatteryReplacing the Card 181 Replacing the Coin-Cell Battery 182 Dell QuickSet Features 183 184 Traveling With Your Computer Identifying Your ComputerPacking the Computer 185 Travel Tips Traveling by Air186 Getting Help Obtaining Assistance187 Technical Support and Customer Service DellConnect Online Services188 Problems With Your Order AutoTech ServiceAutomated Order-Status Service Product Information Returning Items for Warranty Repair or Credit Before You Call190 191 Contacting Dell Visit support.dell.com192 Specifications 193 194 Sdio 195 USB 196 Lvds 197 Wxga 198 199 200 201 202 Using the System Setup Program Appendix203 Viewing the System Setup Screen System Setup ScreenChanging the Boot Sequence Commonly Used Options USB Storage Device CD/DVD/CD-RW drive Modular bay HDD 205 Cleaning Your Computer Computer, Keyboard, and Display206 Cleaning a Non-Optical Mouse Cleaning an Optical MouseTouch Pad Mouse Dell Technical Support Policy U.S. Only Media208 Definition of Dell-Installed Software and Peripherals FCC Notice U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Class B Macrovision Product Notice 210 Glossary 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 Index BD. See Blu-ray Disc229 230 FCM. See Flash Cache Module 231 See also wireless switch 232 233 SIM. See Subscriber Identity Module 234 235 See also Mobile Broadband 236