Dell MediaDirect problems 128 | Dell PP22L guide

Dell MediaDirect problems	128
Other software problems	129
Memory Problems	130
Network Problems	131
Mobile Broadband (Wireless Wide Area
Network [WWAN])	131
Power Problems	132
Printer Problems	133
Scanner Problems	134
Sound and Speaker Problems	135
No sound from integrated speakers	135
No sound from external speakers	135
No sound from headphones	136
Touch Pad or Mouse Problems	136
Video and Display Problems	137
If the display is blank	137
If the display is difficult to read	138
If only part of the display is readable	139
Drivers	139
What Is a Driver?	139
Identifying Drivers	140
Reinstalling Drivers and Utilities	140
Troubleshooting Software and Hardware
Problems in the Microsoft® Windows® XP and
Microsoft Windows Vista® Operating Systems . . . .	143
Restoring Your Operating System	144
Using Microsoft Windows System Restore . . . .	145

Contents

9

Image 9

Dell PP22L manual Dell MediaDirect problems 128

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m October UX862 Contents Using the Keyboard and Touchpad Customizing the Touch Pad Using the Memory Card Reader Setting Up and Using Networks Dell Technical Update Service 107 Dell MediaDirect problems 128 153 Adding and Replacing Parts Dell QuickSet Features Traveling With Your Computer 187 229 211 Contents Drivers and Utilities Media Finding Information Setup Diagram What Are You Looking For? Dell Support Utility Operating System Media Finding Information About Your Computer Determining Your Computer’s Configuration Front View M E R a I N D I C a T O R selections you made camera V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Right Side View Ieee 1394 connector Back View I D E O TV- O U T C O N N E C T O R Fan Hard drive About Your Computer Bottom View About Your Computer About Your Computer Connecting to the Internet Setting Up Your Computer Setting Up Your Internet Connection Setting Up a Printer Transferring Information to a New ComputerWindows Easy Transfer Printer Cable Connecting a USB Printer Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies Adjusting Brightness Using the DisplayUsing a Projector Making Images and Text Look Bigger or Sharper Windows Vista Microsoft Windows XP Using Both a Monitor and Your Computer Display Setting Display Resolution and Refresh Rate Click the Windows Vista Start button and click Control Panel Using the Display Numeric Keypad Using the Keyboard and Touchpad Power Management BatteryKey Combinations System Functions Microsoft Windows Logo Key Functions Adjusting Keyboard SettingsDell QuickSet Key Combinations Click Hardware and Sound Click Keyboard Touch Pad Customizing the Touch Pad Using the Keyboard and Touchpad Battery Performance Using a Battery Checking the Battery Charge Dell QuickSet Battery MeterBattery Meter Check the Battery Charge Microsoft Windows Battery MeterCheck the Battery Health Charge Gauge Power Management Modes Conserving Battery PowerLow-Battery Warning Standby and Sleep Mode Hibernate Mode Charging the Battery Configuring Power Management SettingsAccessing Power Options Properties Windows XP Replacing the Battery Storing a Battery Playing Media Using Multimedia CD player includes the following basic buttons Playing Media Using Dell Travel Remote Optional How to Copy a CD, DVD, or BD Copying CD, DVD, and Blu-ray Disc BD MediaClick Start →All Programs→Roxio Creator→Projects→Copy Using Blank CD, DVD, and BD Media DVD-Writable Drives Helpful Tips Click Open Volume Mixer Adjusting the Volume Adjusting the Picture Using Dell MediaDirectIf the computer is turned on or in standby or sleep mode If the computer is turned off or in hibernate mode Connecting Your Computer to a TV or Audio Device Pdif digital audio connector Video and Standard Audio Standard S-video cable Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Enabling S/PDIF Digital Audio Enabling the Display Settings for a TVClick Advanced Click S/PDIF Interface Click Advanced Click the tab for your video card Using Multimedia ExpressCard Blanks Using ExpressCards Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Using the Memory Card Reader Installing a Memory CardMemory Card Blanks Removing a Memory Card or Blank Connecting a Network or Broadband Modem Cable Setting Up and Using Networks Wireless Local Area Network Setting Up a NetworkWindows XP What You Need to Establish a Wlan Connection Checking Your Wireless Network Card Start Button and Connect To OptionGeneral tab Order Confirmation for Your Computer Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Click Start→Settings→Control Panel→Network ConnectionsCompleting the Connection to the Wlan Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Click Start →All Programs→Dell Wireless101 Dell Wi-Fi Catcher Network Locator Enabling/Disabling the Dell Mobile Broadband Card102 Securing Your Computer Security Cable Lock103 104 Passwords 105 If Your Computer Is Lost or Stolen 106 Dell Technical Update Service TroubleshootingDell Diagnostics When to Use the Dell Diagnostics 108 Starting the Dell Diagnostics From Your Hard Drive 109 110 Dell Diagnostics Main Menu 111 Dell Support Center 112 Dell Support Dell PC CheckUp Dell PC Tune-UpDell Network Assistant 113 DellConnect Drive ProblemsClick Self Help→Network / Internet→Network Management 114 Optical drive problems Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive115 Hard drive problems Mail, Modem, and Internet Problems Click Start→All Programs→Modem Helper117 118 119 Error Messages 120 121 122 Click Uninstall 123 Click Start →Control Panel→Programs→Programs and Features ExpressCard Problems Ieee 1394 Device Problems124 Keyboard Problems External Keyboard problems125 126 Unexpected characters Computer does not start Lockups and Software ProblemsComputer stops responding Program stops responding or crashes repeatedly Dell MediaDirect problems Solid blue screen appears128 129 Other software problems 130 Memory Problems Network Problems Mobile Broadband Wireless Wide Area Network Wwan131 132 Power Problems 133 Printer Problems Click Start →Control Panel→Hardware and Sound→Printer Scanner ProblemsClick Properties and click Ports 134 No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers 135 No sound from headphones Touch Pad or Mouse ProblemsClick Start→Control Panel→Printers and Other Hardware→Mouse Click Start →Control Panel→Hardware and Sound→Mouse Video and Display Problems If the display is blank137 If the display is difficult to read Drivers What Is a Driver?If only part of the display is readable 139 Identifying Drivers Reinstalling Drivers and Utilities Using the Drivers and Utilities Media Properties Click the Drivers tab→Roll Back Driver141 At the Welcome Dell System Owner screen, click Next Manually Reinstalling Drivers 143 Restoring Your Operating System Fix a Problem section, click Hardware TroubleshooterClick Start→Help and Support 144 Starting System Restore Using Microsoft Windows System RestoreClick Start →Help and Support 145 146 Undoing the Last System Restore Using Dell PC Restore and Dell Factory Image Restore Dell PC Restore147 148 Removing PC Restore Click Dell Factory Image Restore Windows Vista Dell Factory Image RestoreSelect Repair Your Computer 149 Before You Begin Using the Operating System MediaInsert the Operating System disc 150 151 152 Adding and Replacing Parts Before You BeginRecommended Tools Before Working Inside Your Computer Turning Off Your ComputerWindows XP Click Start→Shut Down→Shut down Windows Vista 154 155 156 Hard Drive 157 Removing the Hard Drive Replacing the Hard Drive Returning a Hard Drive to Dell158 Optical Drive Removing the Optical Drive159 Replacing the Optical Drive Hinge CoverRemoving the Hinge Cover 160 Keyboard Replacing the Hinge Cover161 162 Removing the Keyboard Replacing the Keyboard MemoryRemoving the Dimm a Memory Module 163 164 165 Replacing the Dimm a Memory Module Removing the Dimm B Memory Module Properties→General Windows Vista166 167 Replacing the Dimm B Memory Module 168 169 Subscriber Identity Module Wireless Mini Cards Removing a Wlan Card170 171 172 Replacing a Wlan Card 173 Removing a Mobile Broadband or Wwan Card 174 175 176 Replacing a Wwan Card 177 Removing a Wpan Card Replacing a Wpan Card Flash Cache ModuleRemoving the FCM 178 179 Replacing the FCM Internal Card With Bluetooth Wireless Technology Removing the Card180 Removing the Coin-Cell Battery Coin-Cell BatteryReplacing the Card 181 182 Replacing the Coin-Cell Battery 183 Dell QuickSet Features 184 Identifying Your Computer Traveling With Your ComputerPacking the Computer 185 Travel Tips Traveling by Air186 Getting Help Obtaining Assistance187 Technical Support and Customer Service DellConnect Online Services188 AutoTech Service Problems With Your OrderAutomated Order-Status Service Product Information Returning Items for Warranty Repair or Credit Before You Call190 191 Contacting Dell Visit support.dell.com192 193 Specifications Sdio 194 USB 195 Lvds 196 Wxga 197 198 199 200 201 202 Using the System Setup Program Appendix203 System Setup Screen Viewing the System Setup ScreenChanging the Boot Sequence Commonly Used Options 205 USB Storage Device CD/DVD/CD-RW drive Modular bay HDD Cleaning Your Computer Computer, Keyboard, and Display206 Cleaning an Optical Mouse Cleaning a Non-Optical MouseTouch Pad Mouse Dell Technical Support Policy U.S. Only Media208 FCC Notice U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals FCC Class B 210 Macrovision Product Notice 211 Glossary 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 Index BD. See Blu-ray Disc229 230 231 FCM. See Flash Cache Module 232 See also wireless switch 233 234 SIM. See Subscriber Identity Module 235 See also Mobile Broadband 236