Dell PP22L manual Solid blue screen appears, Dell MediaDirect problems, 128

1Click Start→All Programs→Accessories→Program Compatibility Wizard→Next.

2Follow the instructions on the screen.

Windows Vista

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.

1Click Start →Control Panel→Programs→Use an older program with this version of Windows.

2In the welcome screen, click Next.

Follow the instructions on the screen.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer.

Dell MediaDirect problems

C H E C K T H E D E L L M E D I A D I R E C T H E L P F I L E F O R I N F O R M A T I O N — Use the Help

menu to access Dell MediaDirect Help.

TO P L A Y M O V I E S W I T H D E L L M E D I A D I R E C T , Y O U M U S T H A V E A DVD D R I V E A N D

T H E D E L L DVD P L A Y E R — If you purchased a DVD drive with your computer, this software should already be installed.

VI D E O Q U A L I T Y P R O B L E M S — Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of video files.

C A N N O T P L A Y S O M E M E D I A F I L E S — Because Dell MediaDirect provides access to media files outside the Windows operating system environment, access to licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music and video files have a lock icon next to them. You can access licensed files in the Windows operating system environment.

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Troubleshooting