Dell PP22L Optical drive problems

Troubleshooting 115

Windows Vista®

Click Start → Computer.

If the drive is not listed, perform a full scan with your antivirus software to

check for and remove viruses. Viruses can sometimes prevent Windows from

recognizing the drive.

TEST THE DRIVE —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that

the original media is defective.

• Insert a bootable floppy disk and restart the computer.

CLEAN THE DRIVE OR DISK —See "Cleaning Your Computer" on page206.

ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE

CHECK THE CABLE CONNECTIONS

CHECK FOR HARDWARE INCOMPATIBILITIES —See "Troubleshooting Software

and Hardware Problems in the Microsoft® Windows® XP and Microsoft

Windows Vista® Operating Systems" on page143.

RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page107.

Optical drive problems

NOTE: High-speed optical drive vibration is normal and may cause noise, which

does not indicate a defect in the drive or the media.

NOTE: Because of different regions worldwide and different disc formats, not all

DVD titles work in all DVD drives.

Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive

CLOSE OTHER PROGRAMS —CD-RW, DVD+/-RW, and BD-RE drives must

receive a steady stream of data when writing. If the stream is interrupted, an

error occurs. Try closing all programs before you write to the drive.

TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD/BD

DISC —See "Standby and Sleep Mode" on page56 for information on Sleep

state.

CHANGE THE WRITE SPEED TO A SLOWER RATE —See the help files for your

CD, DVD, or BD creation software.

Contents

Main Notes, Notices, and Cautions ____________________ Contents 1 About Your Computer . . . . . . . . . . . . . . . 21 2 Setting Up Your Computer. . . . . . . . . . . . 35 3 Using the Display . . . . . . . . . . . . . . . . . . 41 4 Using the Keyboard and Touchpad . . . . . 47 5 Using a Battery . . . . . . . . . . . . . . . . . . . . 53 6 Using Multimedia . . . . . . . . . . . . . . . . . . 61 7 Using ExpressCards . . . . . . . . . . . . . . . . 87 8 Using the Memory Card Reader . . . . . . . 91 9 Setting Up and Using Networks . . . . . . . 93 10 Securing Your Computer . . . . . . . . . . . . 103 11 Troubleshooting. . . . . . . . . . . . . . . . . . . 107 Page 12 Adding and Replacing Parts . . . . . . . . . 153 Page 15 Getting Help. . . . . . . . . . . . . . . . . . . . . . 187 Page Page Finding Information NOTE: 16 NOTE: 18 NOTE: Page About Your Computer Determining Your Computers Configuration Front View Page Page NOTE: 26 The blue lights located above the keyboard indicate the following: Left Side View Page Right Side View Back View Page Bottom View Page Page Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Windows Easy Transfer Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Using the Display Adjusting Brightness Using a Projector Making Images and Text Look Bigger or Sharper Microsoft Windows XP Windows Vista Using Both a Monitor and Your Computer Display Microsoft Windows XP Setting Display Resolution and Refresh Rate Microsoft Windows XP Page Using the Keyboard and Touchpad Numeric Keypad 48 Key Combinations System Functions Display Functions Battery Power Management Microsoft Windows Logo Key Functions Dell QuickSet Key Combinations Adjusting Keyboard Settings Touch Pad Customizing the Touch Pad Page Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Battery Meter Charge Gauge Low-Battery Warning Conserving Battery Power Power Management Modes Standby and Sleep Mode Hibernate Mode Configuring Power Management Settings Accessing Power Options Properties Charging the Battery Replacing the Battery Storing a Battery Using Multimedia Playing Media Page Playing Media Using Dell Travel Remote (Optional) Copying CD, DVD, and Blu-ray Disc (BD) Media How to Copy a CD, DVD, or BD Using Blank CD, DVD, and BD Media Helpful Tips Adjusting the Volume Adjusting the Picture Using Dell MediaDirect Connecting Your Computer to a TV or Audio Device Page S-Video and Standard Audio Page S-Video and S/PDIF Digital Audio Page Composite Video and Standard Audio Page Composite Video and S/PDIF Digital Audio Page Component Video and Standard Audio Page Page Page Page Enabling the Display Settings for a TV Page Page Using ExpressCards ExpressCard Blanks Installing an ExpressCard Removing an ExpressCard or Blank Page Using the Memory Card Reader Memory Card Blanks Installing a Memory Card Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Setting Up a Network Windows XP Wireless Local Area Network What You Need to Establish a WLAN Connection Checking Your Wireless Network Card Setting Up a New WLAN Using a Wireless Router and a BroadbandModem Connecting to a WLAN Page Mobile Broadband (or Wireless Wide Area Network) What You Need to Establish a Mobile Broadband Network Connection Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Securing Your Computer Security Cable Lock Passwords If Your Computer Is Lost or Stolen Page Troubleshooting Dell Technical Update Service Dell Diagnostics Page Page Page Dell Support Center Dell Support 3 Dell PC Tune-Up Dell PC CheckUp Dell Network Assistant DellConnect Drive Problems Optical drive problems Hard drive problems E-Mail, Modem, and Internet Problems Page Error Messages Page Page Page Page ExpressCard Problems IEEE 1394 Device Problems Keyboard Problems External Keyboard problems Unexpected characters Lockups and Software Problems The computer does not start The computer stops responding A program stops responding or crashes repeatedly A program is designed for an earlier Microsoft Windows operatingsystem A solid blue screen appears Dell MediaDirect problems Other software problems Memory Problems Network Problems Mobile Broadband (Wireless Wide Area Network [WWAN]) Power Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers No sound from headphones Touch Pad or Mouse Problems Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Page Page Page Restoring Your Operating System Using Microsoft Windows System Restore Starting System Restore Page Using Dell PC Restore and Dell Factory Image Restore Page Page Using the Operating System Media Page Page Adding and Replacing Parts Before You Begin Recommended Tools Turning Off Your Computer Before Working Inside Your Computer Page Hard Drive Removing the Hard Drive Replacing the Hard Drive Returning a Hard Drive to Dell Optical Drive Removing the Optical Drive Replacing the Optical Drive Hinge Cover Removing the Hinge Cover Replacing the Hinge Cover Keyboard Removing the Keyboard Replacing the Keyboard Memory Removing the DIMM A Memory Module Page Replacing the DIMM A Memory Module Removing the DIMM B Memory Module Replacing the DIMM B Memory Module Page Subscriber Identity Module Wireless Mini Cards Removing a WLAN Card Page Replacing a WLAN Card Removing a Mobile Broadband or WWAN Card Page Page Replacing a WWAN Card Removing a WPAN Card Replacing a WPAN Card Flash Cache Module Removing the FCM Replacing the FCM Internal Card With Bluetooth Wireless Technology Removing the Card Replacing the Card Coin-Cell Battery Removing the Coin-Cell Battery Page Dell QuickSet Features Page Traveling With Your Computer Identifying Your Computer Packing the Computer Travel Tips Traveling by Air Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Page Contacting Dell Specifications NOTE: 194 NOTE: Page 196 NOTE: Page Page Page Page Page Page Appendix Using the System Setup Program Viewing the System Setup Screen System Setup Screen Commonly Used Options Page Cleaning Your Computer Computer, Keyboard, and Display Touch Pad Mouse Media Dell Technical Support Policy (U.S.Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals FCC Notice (U.S. Only) FCC Class B Macrovision Product Notice Glossary A B C Page D E F G H I K L M N O P R S Page T U V W X Z Page Index Numerics A B C D E F H I K L M N O P Q R S T U V W