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Dell PP22L manual Technical Support and Customer Service, DellConnect Online Services, 188

Models: PP22L

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Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 190, and then see "Contacting Dell" on page 192.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

•Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)

188

Getting Help

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Dell PP22L manual Technical Support and Customer Service, DellConnect Online Services, 188

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m October UX862 Contents Using the Keyboard and Touchpad Customizing the Touch Pad Using the Memory Card Reader Setting Up and Using Networks Dell Technical Update Service 107 Dell MediaDirect problems 128 Adding and Replacing Parts 153Dell QuickSet Features Traveling With Your Computer 187 211 229Contents Finding Information Drivers and Utilities MediaSetup Diagram What Are You Looking For? Dell Support Utility Operating System Media Finding Information Determining Your Computer’s Configuration About Your ComputerFront View M E R a I N D I C a T O R selections you made camera V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Ieee 1394 connector Right Side ViewBack View I D E O TV- O U T C O N N E C T O R Bottom View Fan Hard drive About Your ComputerAbout Your Computer About Your Computer Setting Up Your Computer Connecting to the InternetSetting Up Your Internet Connection Windows Easy Transfer Setting Up a PrinterTransferring Information to a New Computer Connecting a USB Printer Printer CablePower Protection Devices Surge ProtectorsUninterruptible Power Supplies Line ConditionersUsing the Display Adjusting BrightnessUsing a Projector Making Images and Text Look Bigger or SharperMicrosoft Windows XP Windows VistaUsing Both a Monitor and Your Computer Display Setting Display Resolution and Refresh Rate Click the Windows Vista Start button and click Control Panel Using the Display Using the Keyboard and Touchpad Numeric KeypadBattery Power ManagementKey Combinations System FunctionsAdjusting Keyboard Settings Microsoft Windows Logo Key FunctionsDell QuickSet Key Combinations Click Hardware and Sound Click KeyboardTouch Pad Customizing the Touch Pad Using the Keyboard and Touchpad Using a Battery Battery PerformanceBattery Meter Checking the Battery ChargeDell QuickSet Battery Meter Microsoft Windows Battery Meter Check the Battery ChargeCheck the Battery Health Charge GaugeConserving Battery Power Power Management ModesLow-Battery Warning Standby and Sleep ModeHibernate Mode Configuring Power Management Settings Charging the BatteryAccessing Power Options Properties Windows XPReplacing the Battery Storing a Battery Using Multimedia Playing MediaCD player includes the following basic buttons Playing Media Using Dell Travel Remote Optional Click Start →All Programs→Roxio Creator→Projects→Copy How to Copy a CD, DVD, or BDCopying CD, DVD, and Blu-ray Disc BD Media Using Blank CD, DVD, and BD Media Helpful Tips DVD-Writable DrivesAdjusting the Volume Click Open Volume MixerIf the computer is turned on or in standby or sleep mode Adjusting the PictureUsing Dell MediaDirect Connecting Your Computer to a TV or Audio Device If the computer is turned off or in hibernate modePdif digital audio connector Video and Standard Audio Standard S-video cable Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Enabling the Display Settings for a TV Enabling S/PDIF Digital AudioClick Advanced Click S/PDIF Interface Click AdvancedClick the tab for your video card Using Multimedia Using ExpressCards ExpressCard BlanksInstalling an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Memory Card Blanks Using the Memory Card ReaderInstalling a Memory Card Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem CableSetting Up a Network Wireless Local Area NetworkWindows XP What You Need to Establish a Wlan ConnectionGeneral tab Order Confirmation for Your Computer Checking Your Wireless Network CardStart Button and Connect To Option Setting Up and Using Networks Connecting to a Wlan Completing the Connection to the Wlan Determining the Wireless Network Device ManagerClick Start→Settings→Control Panel→Network Connections Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card 101 Connecting to a Mobile Broadband NetworkClick Start →All Programs→Dell Wireless 102 Dell Wi-Fi Catcher Network LocatorEnabling/Disabling the Dell Mobile Broadband Card 103 Securing Your ComputerSecurity Cable Lock Passwords 104If Your Computer Is Lost or Stolen 105106 Troubleshooting Dell Technical Update ServiceDell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive 108109 Dell Diagnostics Main Menu 110Dell Support Center 111Dell Support 112Dell PC Tune-Up Dell PC CheckUpDell Network Assistant 113Drive Problems DellConnectClick Self Help→Network / Internet→Network Management 114115 Optical drive problemsProblems writing to a CD-RW, DVD+/-RW, or BD-RE drive Hard drive problems 117 Mail, Modem, and Internet ProblemsClick Start→All Programs→Modem Helper 118 Error Messages 119120 121 Click Uninstall 122Click Start →Control Panel→Programs→Programs and Features 123124 ExpressCard ProblemsIeee 1394 Device Problems 125 Keyboard ProblemsExternal Keyboard problems Unexpected characters 126Lockups and Software Problems Computer does not startComputer stops responding Program stops responding or crashes repeatedly128 Dell MediaDirect problemsSolid blue screen appears Other software problems 129Memory Problems 130131 Network ProblemsMobile Broadband Wireless Wide Area Network Wwan Power Problems 132Printer Problems 133Scanner Problems Click Start →Control Panel→Hardware and Sound→PrinterClick Properties and click Ports 134Sound and Speaker Problems No sound from integrated speakersNo sound from external speakers 135Touch Pad or Mouse Problems No sound from headphonesClick Start→Control Panel→Printers and Other Hardware→Mouse Click Start →Control Panel→Hardware and Sound→Mouse137 Video and Display ProblemsIf the display is blank If the display is difficult to read What Is a Driver? DriversIf only part of the display is readable 139Reinstalling Drivers and Utilities Identifying Drivers141 Using the Drivers and Utilities MediaProperties Click the Drivers tab→Roll Back Driver Manually Reinstalling Drivers At the Welcome Dell System Owner screen, click Next143 Fix a Problem section, click Hardware Troubleshooter Restoring Your Operating SystemClick Start→Help and Support 144Using Microsoft Windows System Restore Starting System RestoreClick Start →Help and Support 145Undoing the Last System Restore 146147 Using Dell PC Restore and Dell Factory Image RestoreDell PC Restore Removing PC Restore 148Windows Vista Dell Factory Image Restore Click Dell Factory Image RestoreSelect Repair Your Computer 149Using the Operating System Media Before You BeginInsert the Operating System disc 150151 152 Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your Computer Before Working Inside Your ComputerWindows XP Click Start→Shut Down→Shut down Windows Vista 154155 Hard Drive 156Removing the Hard Drive 157158 Replacing the Hard DriveReturning a Hard Drive to Dell 159 Optical DriveRemoving the Optical Drive Hinge Cover Replacing the Optical DriveRemoving the Hinge Cover 160161 KeyboardReplacing the Hinge Cover Removing the Keyboard 162Memory Replacing the KeyboardRemoving the Dimm a Memory Module 163164 Replacing the Dimm a Memory Module 165166 Removing the Dimm B Memory ModuleProperties→General Windows Vista Replacing the Dimm B Memory Module 167168 Subscriber Identity Module 169170 Wireless Mini CardsRemoving a Wlan Card 171 Replacing a Wlan Card 172Removing a Mobile Broadband or Wwan Card 173174 175 Replacing a Wwan Card 176Removing a Wpan Card 177Flash Cache Module Replacing a Wpan CardRemoving the FCM 178Replacing the FCM 179180 Internal Card With Bluetooth Wireless TechnologyRemoving the Card Coin-Cell Battery Removing the Coin-Cell BatteryReplacing the Card 181Replacing the Coin-Cell Battery 182Dell QuickSet Features 183184 Traveling With Your Computer Identifying Your ComputerPacking the Computer 185186 Travel TipsTraveling by Air 187 Getting HelpObtaining Assistance 188 Technical Support and Customer ServiceDellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service Product Information190 Returning Items for Warranty Repair or CreditBefore You Call 191 192 Contacting DellVisit support.dell.com Specifications 193194 Sdio195 USB196 Lvds197 Wxga198 199 200 201 202 203 Using the System Setup ProgramAppendix Viewing the System Setup Screen System Setup ScreenChanging the Boot Sequence Commonly Used OptionsUSB Storage Device CD/DVD/CD-RW drive Modular bay HDD 205206 Cleaning Your ComputerComputer, Keyboard, and Display Cleaning a Non-Optical Mouse Cleaning an Optical MouseTouch Pad Mouse208 Dell Technical Support Policy U.S. OnlyMedia Definition of Dell-Installed Software and Peripherals FCC Notice U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Class BMacrovision Product Notice 210Glossary 211212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 IndexBD. See Blu-ray Disc 230 FCM. See Flash Cache Module 231See also wireless switch 232233 SIM. See Subscriber Identity Module 234235 See also Mobile Broadband 236