Dell PP22L manual 118

Windows Vista

1Click Start →All Programs→Modem Diagnostic Tool.

2Follow the instructions on the screen to identify and resolve modem problems. Modem diagnostics are not available on all computers.

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —

Windows XP

1Click Start→Control Panel→Printers and Other Hardware→Phone and Modem Options→Modems.

2Click the COM port for your modem→Properties→Diagnostics→Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

Windows Vista

1Click Start →Control Panel→Hardware and Sound→Phone and Modem Options→Modems.

2Click the COM port for your modem→Properties→Diagnostics→Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have

subscribed to an Internet service provider. With the Outlook Express/Windows mail e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it, and then connect to the Internet. For help, contact your Internet service provider.

S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

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Troubleshooting