The Dell Network Assistant provides the following features:
•Consolidated setup, alerting, and device status
•Simplified tracking of networked devices through a visual display of network status
•Proactive troubleshooting and repair of network problems
•Tutorials, setup wizards, and frequently asked questions (FAQs) to enhance understanding of networking principles
To access Dell Network Assistant:
1Click the Dell Support Center icon 
on your computer’s desktop.
2Click Self Help→Network / Internet→Network Management.
DellConnect
DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through an Internet connection, diagnose the problem and repair it. The associate works with your permission under your supervision, and you can work with Dell’s associate during the troubleshooting session.
To use this service, you must have an Internet connection and your Dell computer must be under warranty. DellConnect is also available for a fee through "Dell On Call."
To begin a live session with a Dell associate:
1Click the Dell Support Center icon 
on your computer’s desktop.
Click Assistance From Dell→Technical Support→DellConnect→Phone and follow the instructions.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Fill out the "Diagnostics Checklist" on page 191 as you complete these checks.
E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E —
Windows XP
Click Start→My Computer.
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Troubleshooting
