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Dell PP22L manual Dell Technical Update Service 107

Models: PP22L

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11Troubleshooting . . . . . . . . . . . . . . . . . . . 107

Dell Technical Update Service	107
Dell Diagnostics	107
Dell Support Center	111
Dell Support 3	112
Dell PC Tune-Up	113
Dell PC CheckUp	113
Dell Network Assistant	113
DellConnect	114
Drive Problems	114
Optical drive problems	115
Hard drive problems	116
E-Mail, Modem, and Internet Problems	117
Error Messages	119
ExpressCard Problems	124
IEEE 1394 Device Problems	124
Keyboard Problems	125
External Keyboard problems	125
Unexpected characters	126
Lockups and Software Problems	127
The computer does not start	127
The computer stops responding	127
A program stops responding or
crashes repeatedly	127
A program is designed for an earlier
Microsoft® Windows® operating system	127
A solid blue screen appears	128

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Contents

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Dell PP22L manual Dell Technical Update Service 107

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m October UX862 Contents Using the Keyboard and Touchpad Customizing the Touch Pad Using the Memory Card Reader Setting Up and Using Networks Dell Technical Update Service 107 Dell MediaDirect problems 128 Adding and Replacing Parts 153 Dell QuickSet Features Traveling With Your Computer 187 211 229 Contents Finding Information Drivers and Utilities Media Setup Diagram What Are You Looking For? Dell Support Utility Operating System Media Finding Information Determining Your Computer’s Configuration About Your Computer Front View M E R a I N D I C a T O R selections you made camera V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Ieee 1394 connector Right Side View Back View I D E O TV- O U T C O N N E C T O R Bottom View Fan Hard drive About Your Computer About Your Computer About Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Windows Easy Transfer Setting Up a PrinterTransferring Information to a New Computer Connecting a USB Printer Printer Cable Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Using the Display Adjusting BrightnessUsing a Projector Making Images and Text Look Bigger or Sharper Microsoft Windows XP Windows Vista Using Both a Monitor and Your Computer Display Setting Display Resolution and Refresh Rate Click the Windows Vista Start button and click Control Panel Using the Display Using the Keyboard and Touchpad Numeric Keypad Battery Power ManagementKey Combinations System Functions Adjusting Keyboard Settings Microsoft Windows Logo Key FunctionsDell QuickSet Key Combinations Click Hardware and Sound Click Keyboard Touch Pad Customizing the Touch Pad Using the Keyboard and Touchpad Using a Battery Battery Performance Battery Meter Checking the Battery ChargeDell QuickSet Battery Meter Microsoft Windows Battery Meter Check the Battery ChargeCheck the Battery Health Charge Gauge Conserving Battery Power Power Management ModesLow-Battery Warning Standby and Sleep Mode Hibernate Mode Configuring Power Management Settings Charging the BatteryAccessing Power Options Properties Windows XP Replacing the Battery Storing a Battery Using Multimedia Playing Media CD player includes the following basic buttons Playing Media Using Dell Travel Remote Optional Click Start →All Programs→Roxio Creator→Projects→Copy How to Copy a CD, DVD, or BDCopying CD, DVD, and Blu-ray Disc BD Media Using Blank CD, DVD, and BD Media Helpful Tips DVD-Writable Drives Adjusting the Volume Click Open Volume Mixer If the computer is turned on or in standby or sleep mode Adjusting the PictureUsing Dell MediaDirect Connecting Your Computer to a TV or Audio Device If the computer is turned off or in hibernate mode Pdif digital audio connector Video and Standard Audio Standard S-video cable Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Enabling the Display Settings for a TV Enabling S/PDIF Digital AudioClick Advanced Click S/PDIF Interface Click Advanced Click the tab for your video card Using Multimedia Using ExpressCards ExpressCard Blanks Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Memory Card Blanks Using the Memory Card ReaderInstalling a Memory Card Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Setting Up a Network Wireless Local Area NetworkWindows XP What You Need to Establish a Wlan Connection General tab Order Confirmation for Your Computer Checking Your Wireless Network CardStart Button and Connect To Option Setting Up and Using Networks Connecting to a Wlan Completing the Connection to the Wlan Determining the Wireless Network Device ManagerClick Start→Settings→Control Panel→Network Connections Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card 101 Connecting to a Mobile Broadband NetworkClick Start →All Programs→Dell Wireless 102 Dell Wi-Fi Catcher Network LocatorEnabling/Disabling the Dell Mobile Broadband Card 103 Securing Your ComputerSecurity Cable Lock Passwords 104 If Your Computer Is Lost or Stolen 105 106 Troubleshooting Dell Technical Update ServiceDell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive 108 109 Dell Diagnostics Main Menu 110 Dell Support Center 111 Dell Support 112 Dell PC Tune-Up Dell PC CheckUpDell Network Assistant 113 Drive Problems DellConnectClick Self Help→Network / Internet→Network Management 114 115 Optical drive problemsProblems writing to a CD-RW, DVD+/-RW, or BD-RE drive Hard drive problems 117 Mail, Modem, and Internet ProblemsClick Start→All Programs→Modem Helper 118 Error Messages 119 120 121 Click Uninstall 122 Click Start →Control Panel→Programs→Programs and Features 123 124 ExpressCard ProblemsIeee 1394 Device Problems 125 Keyboard ProblemsExternal Keyboard problems Unexpected characters 126 Lockups and Software Problems Computer does not startComputer stops responding Program stops responding or crashes repeatedly 128 Dell MediaDirect problemsSolid blue screen appears Other software problems 129 Memory Problems 130 131 Network ProblemsMobile Broadband Wireless Wide Area Network Wwan Power Problems 132 Printer Problems 133 Scanner Problems Click Start →Control Panel→Hardware and Sound→PrinterClick Properties and click Ports 134 Sound and Speaker Problems No sound from integrated speakersNo sound from external speakers 135 Touch Pad or Mouse Problems No sound from headphonesClick Start→Control Panel→Printers and Other Hardware→Mouse Click Start →Control Panel→Hardware and Sound→Mouse 137 Video and Display ProblemsIf the display is blank If the display is difficult to read What Is a Driver? DriversIf only part of the display is readable 139 Reinstalling Drivers and Utilities Identifying Drivers 141 Using the Drivers and Utilities MediaProperties Click the Drivers tab→Roll Back Driver Manually Reinstalling Drivers At the Welcome Dell System Owner screen, click Next 143 Fix a Problem section, click Hardware Troubleshooter Restoring Your Operating SystemClick Start→Help and Support 144 Using Microsoft Windows System Restore Starting System RestoreClick Start →Help and Support 145 Undoing the Last System Restore 146 147 Using Dell PC Restore and Dell Factory Image RestoreDell PC Restore Removing PC Restore 148 Windows Vista Dell Factory Image Restore Click Dell Factory Image RestoreSelect Repair Your Computer 149 Using the Operating System Media Before You BeginInsert the Operating System disc 150 151 152 Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your Computer Before Working Inside Your ComputerWindows XP Click Start→Shut Down→Shut down Windows Vista 154 155 Hard Drive 156 Removing the Hard Drive 157 158 Replacing the Hard DriveReturning a Hard Drive to Dell 159 Optical DriveRemoving the Optical Drive Hinge Cover Replacing the Optical DriveRemoving the Hinge Cover 160 161 KeyboardReplacing the Hinge Cover Removing the Keyboard 162 Memory Replacing the KeyboardRemoving the Dimm a Memory Module 163 164 Replacing the Dimm a Memory Module 165 166 Removing the Dimm B Memory ModuleProperties→General Windows Vista Replacing the Dimm B Memory Module 167 168 Subscriber Identity Module 169 170 Wireless Mini CardsRemoving a Wlan Card 171 Replacing a Wlan Card 172 Removing a Mobile Broadband or Wwan Card 173 174 175 Replacing a Wwan Card 176 Removing a Wpan Card 177 Flash Cache Module Replacing a Wpan CardRemoving the FCM 178 Replacing the FCM 179 180 Internal Card With Bluetooth Wireless TechnologyRemoving the Card Coin-Cell Battery Removing the Coin-Cell BatteryReplacing the Card 181 Replacing the Coin-Cell Battery 182 Dell QuickSet Features 183 184 Traveling With Your Computer Identifying Your ComputerPacking the Computer 185 186 Travel TipsTraveling by Air 187 Getting HelpObtaining Assistance 188 Technical Support and Customer ServiceDellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service Product Information 190 Returning Items for Warranty Repair or CreditBefore You Call 191 192 Contacting DellVisit support.dell.com Specifications 193 194 Sdio 195 USB 196 Lvds 197 Wxga 198 199 200 201 202 203 Using the System Setup ProgramAppendix Viewing the System Setup Screen System Setup ScreenChanging the Boot Sequence Commonly Used Options USB Storage Device CD/DVD/CD-RW drive Modular bay HDD 205 206 Cleaning Your ComputerComputer, Keyboard, and Display Cleaning a Non-Optical Mouse Cleaning an Optical MouseTouch Pad Mouse 208 Dell Technical Support Policy U.S. OnlyMedia Definition of Dell-Installed Software and Peripherals FCC Notice U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Class B Macrovision Product Notice 210 Glossary 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 IndexBD. See Blu-ray Disc 230 FCM. See Flash Cache Module 231 See also wireless switch 232 233 SIM. See Subscriber Identity Module 234 235 See also Mobile Broadband 236