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Dell R710 owner manual 172

Models: R710

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172

Troubleshooting Your System

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Dell R710 owner manual 172

Contents

Dell PowerEdge R710 Systems September Contents Processor Settings Screen Entering the Uefi Boot Manager Using the Uefi Boot ManagerUefi Boot Manager Screen Uefi Boot Settings Screen Using the System Password Using the Setup PasswordRemoving the Front Bezel Installing the Front Bezel Entering the iDRAC Configuration UtilityInstalling a Hard Drive Into a Hard-Drive Removing the Cooling Shroud Installing the Cooling Shroud Installing the Optical DriveRemoving the Fan Bracket Replacing the Fan BracketInstalling the Integrated Storage General Memory Module Installation107 112Replacing the System Battery Installing the Control Panel Display ModuleInstalling the Control Panel Board Installing a SAS BackplaneSystem Diagnostics Features 155159 160177 Accessing System Features During Startup Front-Panel Features and Indicators Front-Panel Features and Indicators 2.5-Inch ChassisPower-on indicator Power button is not accessiblePower button causes the system to Power to the system is turned offSystem error messages LCD panel displays an errorIndicator on the back flash blue until LCD menuLCD Panel Features Buttons Description LeftSetup Menu Home ScreenView Menu Carrier Hard-Drive Indicator Patterns for RAIDDuring this time Profile, 24.13-cm 9.5-in length Back Panel Features and IndicatorsHeight, 24.13-cm 9.5-in length or Indicator, Button, or Power Indicator Codes NIC Indicator Codes Power Supply Status Indicator Power supply statusViewing Status Messages LCD Status MessagesRemoving LCD Status Messages Error DisabledRange. Power BatteryE122C CPU Power Fault. PowerE1229 Reseat CPUCPU configur CPU or BiosError. Power E1313 FanParity error Power cycleCheck error E1610 Power SupplyE1620 Power Supply Power errorE1624 Lost power E1626 Power SupplyError on Bus Error. ReviewE1711 PCI parity ## Device ##E1715 Fatal I/O E1716 Chipset IerrBus ## Dev ## E1717Fault. Review ConfigurationReconfigure E171F PCIe fatalConfigured But unusable Check DIMMs E2013 Bios unableE1A14 SAS cable a CheckE2017 Timer refresh Timer errorE2019 Parity error. Parity error E2014Configur E201A SuperIOE201B Keyboard E201CDuring Post Check screen Message E2023 Bios unable Error on DimmDisabled on E2022 GeneralErrors W1627 PowerI1911 LCD Log Full Check SEL toSystem Messages Rebooting Power requiredAlert! iDRAC6 not RespondingAlert! Power System bootMemory disabled Fatal errorBios Update Nvramclr jumper is installed on system boardCPU x installed Attempt FailedCurrent boot mode Bootable media isConfiguration on Is set to UefiPlease run Setup Gate A20 failureInvalid InformationAccessible USB Disabled. IfLocal keyboard May not workMirror mode Installed Pairs. Pairs must Be matched Size GeometryMemory odd/even Logic failure atNo boot device No timer tickInterrupt PCI Bios failed To installRead fault Plug & PlayQuad rank Dimm Detected afterSeek error Sata portDevice auto Seek operationSetup program DIMMs shouldFollowing DIMMs should Match in size Following DIMMs shouldTimer chip Will now resetCounter 2 failed Honored. SystemSystem Services Protected modeUnable to launch Image. SystemInstalled When in mirror orError has caused System resetSystem will Reboot Configuration isRecommended Memory Configuration PerformanceDiagnostics Messages Write faultWrite fault on Alert MessagesOther Information You May Need Choosing the System Boot Mode Using the System Setup Program and Uefi Boot ManagerEntering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys System if any changes were madeMemory Settings Screen System Setup OptionsMain Screen Option Description Sata Settings Boot SettingsBoot devices. See Boot Settings Screen Fans, and memory modules with preconfigured orMemory Settings Screen Processor Settings Screen Sata Settings ScreenBoot Settings Screen Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication ScreenEmbedded Server Management Screen Power Management Screen System Security Screen Enables or disables the NMI feature Exit ScreenEntering the Uefi Boot Manager Using the Uefi Boot Manager Navigation KeysDisplays the Uefi Boot Manager help file Other program screensUefi Boot Settings Screen Uefi Boot Manager ScreenSystem Utilities Screen System and Setup Password Features Using the System PasswordUsing the System Setup Program and Uefi Boot Manager Using the Setup Password IDRAC Configuration Utility Entering the iDRAC Configuration Utility Recommended Tools Installing System ComponentsInside the System Page Front Bezel Optional Removing the Front BezelInstalling the Front Bezel Information TagRemoving the Information Tag Replacing the Information TagOpening and Closing the System Opening the SystemClosing the System Lift up the latch on the coverHard Drives Chassis hooksMixed SAS/SATA Hard-Drive Configurations Removing a Hard-Drive BlankInstalling a Hard-Drive Blank Removing a Hot-Swap Hard DriveInstalling a Hot-Swap Hard Drive Installing a Hard Drive Into a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive CarrierSAS screw hole Power Supplies Removing a Power SupplyReplacing a Power Supply Removing the Power Supply Blank Installing the Power Supply BlankInstalling the Internal SD Module Internal SD ModuleInternal SD module connector Control panel board Release tabInternal SD Flash Card Installing the Internal SD Flash CardRemoving the Internal SD Module Internal USB Memory Key Removing the Internal SD Flash CardRemoving or Installing a USB Memory Key Control panel board USB memory keyInstalling the Internal USB Cable Remove the USB cable from the connector on the system boardInternal USB Cable Removing the Internal USB CableInstalling an iDRAC6 Enterprise Card Card Removing an iDRAC6 Enterprise CardRetention standoff posts VFlash Media Optional NIC Hardware Key Cooling Shroud Processors Installing System Components Removing the Cooling ShroudInstalling the Cooling Shroud Cooling FansRemoving a Cooling Fan Open the system. See Opening the System 100101 Replacing a Cooling FanFan bracket Removing the Fan Bracket Fan connector on system board Optical DriveReplacing the Fan Bracket 103Installing the Optical Drive Removing the Optical Drive15. Removing and Installing the Optical Drive Optical drive 105Sataa connector Cable retention bracket 106Internal Tape Backup Unit Installing the Tape Backup UnitCable retention bracket Sataa connector 107Installing System Components 109 Removing the Tape Backup Unit Integrated Storage Controller Card 111Installing the Integrated Storage Controller Card Removing the Integrated Storage Controller Card113 SAS a connector on backplane SAS B connector on backplane114 115 RAID Battery Removing a RAID BatteryInstalling a RAID Battery 117Cable Routing Removing the Cable Retention Bracket118 Chassis slots TabInstalling the Cable Retention Bracket Expansion Card Installation GuidelinesExpansion Cards and Expansion-Card Risers 119Installing an Expansion Card 120121 Removing an Expansion Card 123 Removing Expansion-Card RiserExpansion card Replacing Expansion-Card Riser 125 Card edge guidesReplacing Expansion-Card Riser 127 Tab slot Replacing the Riser 2 Board on the Expansion-Card BracketScrew System Memory General Memory Module Installation Guidelines129 Installing System Components Mode-Specific Guidelines 131Module Memory Mode Size Optimizer 132Dual Processor GB1Module Memory Mode Size Advanced Vacant 133GB1 Vacant Mirroring Vacant GB1Installing Memory Modules Sample Udimm Memory Configurations Per Processor134 Advanced Vacant30. Installing and Removing a Memory Module Memory module 135Removing Memory Modules Removing a Processor Processors137 31. Installing and Removing the Heat Sink Heat sink 139 Socket key ZIF socketInstalling a Processor Replacing the System Battery System Battery141 33. Replacing the System Battery Control Panel Assembly Installing the Control Panel Display ModuleExit the System Setup program Removing the Control Panel Display Module144 Removing the Control Panel BoardMounting screws 3 Torx Display module Installing the Control Panel Board 145SAS Backplane Removing the SAS BackplaneInstalling a SAS Backplane 147SAS a cable SAS B cable Securing slots Securing tabsSystem Board Removing the System Board149 Installing the System Board 150151 152 Troubleshooting Your System Troubleshooting External Connections153 Troubleshooting the Video Subsystem Troubleshooting a USB DeviceTroubleshooting a NIC Troubleshooting a Serial I/O Device155 Troubleshooting a Wet System Troubleshooting a Damaged System 157Troubleshooting the System Battery Troubleshooting Power SuppliesEnsure that none of the following conditions exist Troubleshooting System Cooling Problems159 Troubleshooting System Memory Troubleshooting a Fan160 161 Troubleshooting an Internal SD Card Troubleshooting an Internal USB Memory Key 163Troubleshooting an Optical Drive Troubleshooting a Tape Backup Unit 165Troubleshooting a Hard Drive Troubleshooting a Storage Controller 167Troubleshooting Expansion Cards 169 Troubleshooting the Processors 171 172 Using Dell PowerEdge Diagnostics System Diagnostics FeaturesRunning the System Diagnostics 173When to Use the System Diagnostics Running the System DiagnosticsSystem Diagnostics Testing Options Select the testing option in the Main Menu windowUsing the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options Testing Option Function Information Displays test resultsViewing Information and Results Jumpers and Connectors System Board JumpersDefault System boot Pins 2 and 4 The password feature is enabled178 Jumper Setting Description 179System Board Connectors Expansion-card riser 2 connectorExpansion-card riser 1 connector 180181 SAS Backplane Board Connectors Power supply connector for PS2Power supply connector for PS1 182Drive 0 drive 3 connectors Backplane power Bkpln SAS a connector SAS B connectorDrive 3 connector Backplane power BppwrDrive 5 connector 184Card edge connector Release button Jumpers and ConnectorsExpansion-Card Riser-Board Components and PCIe Buses 185Cm 9.5-in length Pin collars Card edge connector 186Cm 9.5-in length Card edge connector Disabling a Forgotten Password187 Jumpers and Connectors Contacting Dell 189190 Amperes AC Alternating current 191Glossary 192 CPU Central processing unit. See processor DC Direct current193 194 195 196 197 System memory See RAM198 199 200 201 IndexTesting options, 174 using Dell PowerEdge Installing into expansion-card bracketRAID battery, 116-117 riser 2 into expansion-card 203Microprocessor See processor Removing, 122 riser boards, 185 troubleshooting 205Index Upgrades processor 207208