Dell R710 5 Running the Sy stem Diagnostics

Contents 9

Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 155

Troubleshooting a Wet System . . . . . . . . . . . . . 156

Troubleshooting a Damaged System . . . . . . . . . . 157

Troubleshooting the System Battery . . . . . . . . . . 158

Troubleshooting Power Supplies . . . . . . . . . . . . 158

Troubleshooting System Cooling Problems . . . . . . . 159

Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 160

Troubleshooting System Memory . . . . . . . . . . . . 160

Troubleshooting an Internal SD Card . . . . . . . . . . 162

Troubleshooting an Internal USB Memory Key . . . . . 163

Troubleshooting an Optical Drive . . . . . . . . . . . . 164

Troubleshooting a Tape Backup Unit . . . . . . . . . . 165

Troubleshooting a Hard Drive . . . . . . . . . . . . . . 166

Troubleshooting a Storage Controller . . . . . . . . . 167

Troubleshooting Expansion Cards . . . . . . . . . . . 168

Troubleshooting the Processor(s) . . . . . . . . . . . . 170

5 Running the System Diagnostics . . . . . 173

Using Dell™ PowerEdge™ Diagnostics . . . . . . . . 173

System Diagnostics Features . . . . . . . . . . . . . . 173

When to Use the System Diagnostics . . . . . . . . . . 174

Running the System Diagnostics . . . . . . . . . . . . 174

Contents

Main Notes, Cautions, and Warnings Contents 1 About Y our Sy stem 2 Using the System Setup Program and UEFI Boot Manager 55 3 Installing Sy stem Components Page Page 4 T roubleshooting Y our Sy stem 5 Running the Sy stem Diagnostics 6 Jumpers and Connectors 7 Getting Help Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Index About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. NOTE: Front-Panel Features and Indicators NOTE: NOTE: 14 NOTE: LCD Panel Features Home Screen Setup Menu View Menu 18 Hard-Drive Indicator Patterns for RAID NOTE: 3.5-in carrier 2.5-in carrier Back Panel Features and Indicators Page Power Indicator Codes NIC Indicator Codes LCD Status Messages Viewing Status Messages Removing LCD Status Messages Page Page Page Page Page Page ## # Page Page Page Page Page 36 NOTE: System Messages System messages appear on the screen to notify you of a possible problem with the system. Page Page Page y <ENABLED |DISABLED> Page Page 44 address, MEMTEST lane failure detected on y Page Page 48 geometry: count: and geometry: and rank count: Page Page n <message> Warning Messages Diagnostics Messages Alert Messages Other Information You May Need Using the System Setup Program and UEFI Boot Manager Choosing the System Boot Mode Entering the System Setup Program Responding to Error Messages Using the System Setup Program Navigation Keys System Setup Options Main Screen Page Memory Settings Screen 60 Processor Settings Screen SATA Settings Screen NOTE: Boot Settings Screen NOTE: Integrated Devices Screen 62 NOTE: PCI IRQ Assignments Screen Serial Communication Screen NOTE: Embedded Server Management Screen 64 NOTE: Power Management Screen 66 System Security Screen NOTE: Exit Screen Entering the UEFI Boot Manager Using the UEFI Boot Manager Navigation Keys UEFI Boot Manager Screen UEFI Boot Settings Screen System Utilities Screen NOTE: System and Setup Password Features Using the System Password Page Using the Setup Password iDRAC Configuration Utility Entering the iDRAC Configuration Utility Installing System Components Recommended Tools Inside the System Page Front Bezel (Optional) Removing the Front Bezel Installing the Front Bezel Information Tag Removing the Information Tag Replacing the Information Tag Opening and Closing the System Opening the System Closing the System Hard Drives Mixed SAS/SATA Hard-Drive Configurations Removing a Hard-Drive Blank Installing a Hard-Drive Blank Removing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Page Power Supplies Removing a Power Supply Replacing a Power Supply Removing the Power Supply Blank Installing the Power Supply Blank Internal SD Module Installing the Internal SD Module Page Removing the Internal SD Module Internal SD Flash Card Installing the Internal SD Flash Card Removing the Internal SD Flash Card Internal USB Memory Key Page Internal USB Cable Removing the Internal USB Cable Installing the Internal USB Cable Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) Installing an iDRAC6 Enterprise Card Removing an iDRAC6 Enterprise Card VFlash Media (Optional) NIC Hardware Key Cooling Shroud Removing the Cooling Shroud Installing the Cooling Shroud Cooling Fans Removing a Cooling Fan Replacing a Cooling Fan Removing the Fan Bracket Replacing the Fan Bracket Optical Drive Removing the Optical Drive Installing the Optical Drive Page Page Internal Tape Backup Unit Installing the Tape Backup Unit Page Page Removing the Tape Backup Unit Integrated Storage Controller Card Removing the Integrated Storage Controller Card Installing the Integrated Storage Controller Card Page Page Page RAID Battery Removing a RAID Battery Installing a RAID Battery Cable Routing Removing the Cable Retention Bracket Installing the Cable Retention Bracket Expansion Cards and Expansion-Card Risers Expansion Card Installation Guidelines Installing an Expansion Card Page Removing an Expansion Card Removing Expansion-Card Riser 1 Replacing Expansion-Card Riser 1 Removing Expansion-Card Riser 2 Replacing Expansion-Card Riser 2 Removing Expansion-Card Riser 2 From the Expansion-Card Bracket Replacing the Riser 2 Board on the Expansion-Card Bracket System Memory General Memory Module Installation Guidelines Page Mode-Specific Guidelines Page Page 134 Installing Memory Modules Page Removing Memory Modules Processors Removing a Processor Page Page Installing a Processor System Battery Replacing the System Battery Page Control Panel Assembly Removing the Control Panel Display Module Installing the Control Panel Display Module Removing the Control Panel Board Installing the Control Panel Board SAS Backplane Removing the SAS Backplane Installing a SAS Backplane System Board Removing the System Board Page Installing the System Board Page Page Troubleshooting Your System Safety FirstFor You and Your System Troubleshooting System Startup Failure Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Page Troubleshooting an Internal SD Card Troubleshooting an Internal USB Memory Key Troubleshooting an Optical Drive Troubleshooting a Tape Backup Unit Troubleshooting a Hard Drive Troubleshooting a Storage Controller Troubleshooting Expansion Cards Page Troubleshooting the Processor(s) Page Page Running the System Diagnostics Using Dell PowerEdge Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results Jumpers and Connectors System Board Jumpers Page Page System Board Connectors Page SAS Backplane Board Connectors Page Page Expansion-Card Riser-Board Components and PCIe Buses Page Disabling a Forgotten Password Page Getting Help Contacting Dell Page Glossary Page Page Page Page Page Page Page Page Page Index A B C D E F G H I J K L M N R S Page T U installing removing V W