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R710 owner manual 190
Models:
R710
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Troubleshooting
Install
Error codes
CPU configur
Will now reset
System Diagnostics Features
Setup Menu
Control Panel Assembly
Error
E2017 Timer refresh
Page 190
Image 190
190
Getting Help
Page 189
Page 191
Page 190
Image 190
Page 189
Page 191
Contents
Dell PowerEdge R710 Systems
September
Contents
Uefi Boot Manager Screen Uefi Boot Settings Screen
Processor Settings Screen
Entering the Uefi Boot Manager Using the Uefi Boot Manager
Using the System Password Using the Setup Password
Removing the Front Bezel Installing the Front Bezel
Entering the iDRAC Configuration Utility
Installing a Hard Drive Into a Hard-Drive
Removing the Fan Bracket
Removing the Cooling Shroud Installing the Cooling Shroud
Installing the Optical Drive
Replacing the Fan Bracket
107
Installing the Integrated Storage
General Memory Module Installation
112
Installing the Control Panel Board
Replacing the System Battery
Installing the Control Panel Display Module
Installing a SAS Backplane
159
System Diagnostics Features
155
160
177
Accessing System Features During Startup
Front-Panel Features and Indicators
Front-Panel Features and Indicators 2.5-Inch Chassis
Power button causes the system to
Power-on indicator
Power button is not accessible
Power to the system is turned off
Indicator on the back flash blue until
System error messages
LCD panel displays an error
LCD menu
LCD Panel Features
Buttons Description Left
Setup Menu
Home Screen
View Menu
Carrier
Hard-Drive Indicator Patterns for RAID
During this time
Profile, 24.13-cm 9.5-in length
Back Panel Features and Indicators
Height, 24.13-cm 9.5-in length or
Indicator, Button, or
Power Indicator Codes
NIC Indicator Codes
Power Supply Status Indicator Power supply status
Viewing Status Messages
LCD Status Messages
Removing LCD Status Messages
Range. Power
Error
Disabled
Battery
E1229
E122C CPU Power
Fault. Power
Reseat CPU
Error. Power
CPU configur
CPU or Bios
E1313 Fan
Check error
Parity error
Power cycle
E1610 Power Supply
E1624 Lost power
E1620 Power Supply
Power error
E1626 Power Supply
E1711 PCI parity
Error on Bus
Error. Review
## Device ##
Bus ## Dev ##
E1715 Fatal I/O
E1716 Chipset Ierr
E1717
Reconfigure
Fault. Review
Configuration
E171F PCIe fatal
E1A14 SAS cable a
Configured
But unusable Check DIMMs E2013 Bios unable
Check
E2019 Parity error. Parity error
E2017 Timer refresh
Timer error
E2014
E201B Keyboard
Configur
E201A SuperIO
E201C
Disabled on
During Post Check screen Message E2023 Bios unable
Error on Dimm
E2022 General
I1911 LCD Log Full
Errors
W1627 Power
Check SEL to
System Messages
Alert! iDRAC6 not
Rebooting
Power required
Responding
Memory disabled
Alert! Power
System boot
Fatal error
CPU x installed
Bios Update
Nvramclr jumper is installed on system board
Attempt Failed
Configuration on
Current boot mode
Bootable media is
Is set to Uefi
Invalid
Please run Setup
Gate A20 failure
Information
Local keyboard
Accessible USB
Disabled. If
May not work
Memory odd/even
Mirror mode
Installed Pairs. Pairs must Be matched Size Geometry
Logic failure at
Interrupt PCI Bios failed
No boot device
No timer tick
To install
Quad rank Dimm
Read fault
Plug & Play
Detected after
Device auto
Seek error
Sata port
Seek operation
Following DIMMs should Match in size
Setup program
DIMMs should
Following DIMMs should
Counter 2 failed
Timer chip
Will now reset
Honored. System
Unable to launch
System Services
Protected mode
Image. System
Error has caused
Installed
When in mirror or
System reset
Recommended Memory Configuration
System will Reboot
Configuration is
Performance
Write fault on
Diagnostics Messages
Write fault
Alert Messages
Other Information You May Need
Choosing the System Boot Mode
Using the System Setup Program and Uefi Boot Manager
Using the System Setup Program Navigation Keys
Entering the System Setup Program
Responding to Error Messages
System if any changes were made
Memory Settings Screen
System Setup Options
Main Screen
Boot devices. See Boot Settings Screen
Option Description Sata Settings
Boot Settings
Fans, and memory modules with preconfigured or
Memory Settings Screen
Processor Settings Screen
Sata Settings Screen
Boot Settings Screen
Integrated Devices Screen
PCI IRQ Assignments Screen
Serial Communication Screen
Embedded Server Management Screen
Power Management Screen
System Security Screen
Enables or disables the NMI feature
Exit Screen
Displays the Uefi Boot Manager help file
Entering the Uefi Boot Manager
Using the Uefi Boot Manager Navigation Keys
Other program screens
Uefi Boot Settings Screen
Uefi Boot Manager Screen
System Utilities Screen
System and Setup Password Features
Using the System Password
Using the System Setup Program and Uefi Boot Manager
Using the Setup Password
IDRAC Configuration Utility
Entering the iDRAC Configuration Utility
Recommended Tools
Installing System Components
Inside the System
Page
Front Bezel Optional
Removing the Front Bezel
Removing the Information Tag
Installing the Front Bezel
Information Tag
Replacing the Information Tag
Closing the System
Opening and Closing the System
Opening the System
Lift up the latch on the cover
Hard Drives
Chassis hooks
Mixed SAS/SATA Hard-Drive Configurations
Removing a Hard-Drive Blank
Installing a Hard-Drive Blank
Removing a Hot-Swap Hard Drive
Installing a Hot-Swap Hard Drive
Installing a Hard Drive Into a Hard-Drive Carrier
Removing a Hard Drive From a Hard-Drive Carrier
SAS screw hole
Power Supplies
Removing a Power Supply
Replacing a Power Supply
Installing the Internal SD Module
Removing the Power Supply Blank
Installing the Power Supply Blank
Internal SD Module
Internal SD module connector Control panel board
Release tab
Internal SD Flash Card
Installing the Internal SD Flash Card
Removing the Internal SD Module
Internal USB Memory Key
Removing the Internal SD Flash Card
Removing or Installing a USB Memory Key Control panel board
USB memory key
Internal USB Cable
Installing the Internal USB Cable
Remove the USB cable from the connector on the system board
Removing the Internal USB Cable
Installing an iDRAC6 Enterprise Card
Card
Removing an iDRAC6 Enterprise Card
Retention standoff posts
VFlash Media Optional
NIC Hardware Key
Cooling Shroud
Processors Installing System Components
Removing the Cooling Shroud
Removing a Cooling Fan
Installing the Cooling Shroud
Cooling Fans
Open the system. See Opening the System 100
101
Replacing a Cooling Fan
Fan bracket
Removing the Fan Bracket
Replacing the Fan Bracket
Fan connector on system board
Optical Drive
103
Installing the Optical Drive
Removing the Optical Drive
15. Removing and Installing the Optical Drive Optical drive
105
Sataa connector Cable retention bracket
106
Cable retention bracket Sataa connector
Internal Tape Backup Unit
Installing the Tape Backup Unit
107
Installing System Components
109
Removing the Tape Backup Unit
Integrated Storage Controller Card
111
Installing the Integrated Storage Controller Card
Removing the Integrated Storage Controller Card
113
SAS a connector on backplane
SAS B connector on backplane
114
115
RAID Battery
Removing a RAID Battery
Installing a RAID Battery
117
118
Cable Routing
Removing the Cable Retention Bracket
Chassis slots Tab
Expansion Cards and Expansion-Card Risers
Installing the Cable Retention Bracket
Expansion Card Installation Guidelines
119
Installing an Expansion Card
120
121
Removing an Expansion Card
123
Removing Expansion-Card Riser
Expansion card
Replacing Expansion-Card Riser
125
Card edge guides
Replacing Expansion-Card Riser
127
Tab slot
Replacing the Riser 2 Board on the Expansion-Card Bracket
Screw
System Memory
General Memory Module Installation Guidelines
129
Installing System Components
Mode-Specific Guidelines
131
Dual Processor
Module Memory Mode Size Optimizer
132
GB1
GB1 Vacant
Module Memory Mode Size Advanced Vacant
133
Mirroring Vacant GB1
134
Installing Memory Modules
Sample Udimm Memory Configurations Per Processor
Advanced Vacant
30. Installing and Removing a Memory Module Memory module
135
Removing Memory Modules
Removing a Processor
Processors
137
31. Installing and Removing the Heat Sink Heat sink
139
Socket key ZIF socket
Installing a Processor
Replacing the System Battery
System Battery
141
33. Replacing the System Battery
Exit the System Setup program
Control Panel Assembly
Installing the Control Panel Display Module
Removing the Control Panel Display Module
144
Removing the Control Panel Board
Mounting screws 3 Torx Display module
Installing the Control Panel Board
145
SAS Backplane
Removing the SAS Backplane
SAS a cable
Installing a SAS Backplane
147
SAS B cable Securing slots Securing tabs
System Board
Removing the System Board
149
Installing the System Board
150
151
152
Troubleshooting Your System
Troubleshooting External Connections
153
Troubleshooting the Video Subsystem
Troubleshooting a USB Device
Troubleshooting a NIC
Troubleshooting a Serial I/O Device
155
Troubleshooting a Wet System
Troubleshooting a Damaged System
157
Troubleshooting the System Battery
Troubleshooting Power Supplies
Ensure that none of the following conditions exist
Troubleshooting System Cooling Problems
159
Troubleshooting System Memory
Troubleshooting a Fan
160
161
Troubleshooting an Internal SD Card
Troubleshooting an Internal USB Memory Key
163
Troubleshooting an Optical Drive
Troubleshooting a Tape Backup Unit
165
Troubleshooting a Hard Drive
Troubleshooting a Storage Controller
167
Troubleshooting Expansion Cards
169
Troubleshooting the Processors
171
172
Running the System Diagnostics
Using Dell PowerEdge Diagnostics
System Diagnostics Features
173
System Diagnostics Testing Options
When to Use the System Diagnostics
Running the System Diagnostics
Select the testing option in the Main Menu window
Selecting Diagnostics Options
Using the Custom Test Options
Selecting Devices for Testing
Testing Option Function Information Displays test results
Viewing Information and Results
Jumpers and Connectors
System Board Jumpers
Default System boot
Pins 2 and 4 The password feature is enabled
178
Jumper Setting Description
179
Expansion-card riser 1 connector
System Board Connectors
Expansion-card riser 2 connector
180
181
Power supply connector for PS1
SAS Backplane Board Connectors
Power supply connector for PS2
182
Drive 3 connector
Drive 0 drive 3 connectors
Backplane power Bkpln SAS a connector SAS B connector
Backplane power Bppwr
Drive 5 connector
184
Expansion-Card Riser-Board Components and PCIe Buses
Card edge connector
Release button Jumpers and Connectors
185
Cm 9.5-in length Pin collars Card edge connector
186
Cm 9.5-in length Card edge connector
Disabling a Forgotten Password
187
Jumpers and Connectors
Contacting Dell
189
190
Amperes AC Alternating current
191
Glossary
192
CPU Central processing unit. See processor DC Direct current
193
194
195
196
197
System memory See RAM
198
199
200
201
Index
Testing options, 174 using Dell PowerEdge
Installing into expansion-card bracket
RAID battery, 116-117 riser 2 into expansion-card
203
Microprocessor See processor
Removing, 122 riser boards, 185 troubleshooting
205
Index
Upgrades processor
207
208