Dell UCPM-800 Driver Installation

4

Driver Installation

The Dell Shared PowerEdge RAID Controller (PERC) 8 card requires software drivers to operate with the

supported operating systems.

This chapter contains the procedures for installing the drivers for the Shared PERC 8 card.

NOTE: To check operating system compatibility, see dell.com/ossupport.

NOTE: Shared PERC 8 does not support booting to the shared storage.

Downloading Drivers and Firmware For Shared PERC 8

From The Dell Support Website For All Operating Systems

1. Go to dell.com/drivers.

2. In the Product Selection section, enter the service tag of your system in the Service Tag or Express

Service Code field.

NOTE: If you do not have the service tag, select Automatically detect my Service Tag for me to

allow the system to automatically detect your service tag, or select Choose from a list of all

Dell products to select your product from the Product Selection page.

NOTE: To download the latest firmware and drivers for a server module (for example Dell

PowerEdge M520, M620, and M820), enter the service tag or the model number of the server

module. To download the latest firmware and driver for components inside the PowerEdge

VRTX chassis (for example Shared PERC 8 firmware and driver), enter the service tag or the

model number of the PowerEdge VRTX chassis.

3. Select the Operating System, Category, Release Date, and Importance from the respective drop-

down lists.

The drivers that are applicable to your selection are displayed.

4. Download the drivers that you require to a diskette drive, USB drive, CD, or DVD.

5. During the operating system installation, use the media that you created with the Load Driver option

to load mass storage drivers. For more information on reinstalling the operating system, see the

operating system document at dell.com/operatingsystemmanuals.

Downloading Drivers From The Dell Systems Service And

Diagnostic Tools Media For Windows

To download drivers from the Dell Systems Service and Diagnostic Tools media:

1. Insert the Dell Systems Service and Diagnostics Tools media in a system.

The Welcome to Dell Service and Diagnostic Utilities screen is displayed.

2. Select your system model and operating system.

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Contents

Main Notes, Cautions, and Warnings Contents 3 Deploying The Shared PERC 8 Card................................................................22 Page About The Shared PERC 8 Card Configurations of the Shared PERC 8 card Specifications of a Shared PERC 8 card Page Supported Operating Systems Best Practices For Shared PERC 8 Related Documentation Locating your system Service Tag Contacting Dell Documentation Feedback Shared PERC 8 Card Features Physical Disk Power Management Consistency Checks Virtual Disk Initialization Background Initialization Of Virtual Disks Physical Disk Roaming Using Physical Disk Roaming FastPath Virtual Disk Migration Migrating Virtual Disks If The Target System Is Turned Off Migrating Virtual Disks If The Target System Is Turned On Virtual Disk Cache Policies Virtual Disk Write Cache Policies Write-Back Conditions Under Which Write-Back Is Employed Conditions Under Which Forced Write-Back With No Battery Is Employed Write-through Physical Disk Write Cache Policy Fault Tolerance The SMART Feature Patrol Read Physical disk failure detection Physical Disk Hot Swapping Auto Replacement Of A Virtual Disk Member And Revertible Hot Spares Shared PERC 8 Card Cache Preservation Cache Preservation With Non-Volatile Cache Battery Transparent Learn Cycle TLC Time Frame Conditions For Replacing The Battery The Controller Failover Feature Multipath Support Configuring Multipath Support In Windows Configuring Multipath Support In VMWare Multipath support in Linux Deploying The Shared PERC 8 Card Installing A New Shared PERC 8 Card Replacing A Shared PERC 8 Card Prerequisites For Removing The Shared PERC 8 Card Removing The Shared PERC 8 Card Page Installing The Shared PERC 8 Card Post-Installation Tasks For Shared PERC 8 Card Firmware installation or update Updating firmware Driver Installation Downloading Drivers From The Dell Systems Service And Diagnostic Tools Media For Windows Installing Or Updating Windows Drivers For Shared PERC 8 Installing Or Updating Linux Drivers For Shared PERC 8 Installing Or Updating The Driver Package On RHEL Using KMOD Support Installing Or Updating The Driver Package On SLES Using KMP Support Installing Or Updating VMware Drivers For Shared PERC 8 Management Applications For Shared PERC 8 Card Troubleshooting Performance variations between write-back and write- through cache modes Shared PERC 8 Card Boots Into Safe Mode Degraded State Of Virtual Disks General Issues Shared PERC 8 Card Has Yellow Exclamation Mark In Device Manager Shared PERC 8 Card Not Seen In Device Manager Critical Errors Or Disk Warning Messages Seen In The Windows Event Log Physical disk issues Incorrect Number of Virtual Disks Displayed In Windows Disk Manager Physical Disk In Failed State Unable to rebuild a fault tolerant virtual disk Fatal Error Or Data Corruption Reported Physical Disk Displayed As Blocked By Management Application Multiple Disks Become Inaccessible Rebuilding A Failed Physical Disk Virtual Disk Fails During Rebuild Using A Global Hot Spare Virtual Disk Fails During Rebuild Using A Dedicated Hot Spare Physical disk takes a long time to rebuild Controller cache issues SMART Errors SMART Error Detected On A Physical Disk In A Redundant Virtual Disk SMART Error Detected On A Physical Disk In A Non-Redundant Virtual Disk Auto Replacement Member Errors Source Disk Fails Target Disk Fails General Disk Fails Hard-Drive Indicator Patterns Getting help Contacting Dell Locating your system Service Tag Documentation feedback