Dell UCPM-800 Physical disk issues

Warning event: Event 153, Disk

The IO operation at logical block address xxxxxx for Disk x was

retried

referring to the PercSAS2 driver is seen in the Windows Event log .

Corrective

Action:

These error messages may be triggered under some non-critical cases. See the

system status and the CMC logs to identify any persistent failures.

NOTE: Event 153 or Event 11 seen in the Windows Event log do not require any corrective action.

Shared PERC 8 Cards Fail To Function

Issue: Shared PERC 8 cards fail to function in systems with the Fault Tolerant Shared

PERC 8 card configuration.

Corrective

Action:

This issue may occur if the Shared PERC 8 card property settings between the two

Shared PERC 8 cards is not compatible. Make sure that the firmware packages are

identical for both the Shared PERC 8 cards.

Physical disk issues

Incorrect Number of Virtual Disks Displayed In Windows Disk Manager

Issue: The number of disks displayed in Windows Disk Manager is more than the actual

number of virtual disks assigned to the server.

Corrective

Action:

This issue occurs if the MPIO feature is not installed in systems with the Fault

Tolerant Shared PERC 8 card configuration. Install MPIO services from the list of

features that can be installed on the server. For instructions on how to install MPIO,

see Installing and Configuring MPIO at technet.microsoft.com.

Physical Disk In Failed State

Issue: One of the physical disks in the disk array is in the failed state.

Corrective

Action:

Update the Shared PERC 8 cards to the latest firmware available on dell.com/

support. Replace the physical disk with a working one which is compatible with the

old physical disk and is of equal or greater capacity.

Unable to rebuild a fault tolerant virtual disk

Issue: Cannot rebuild a fault tolerant virtual disk. For more information, see the alert log

for virtual disks.

Corrective

Action:

The replacement disk is too small or not compatible with the virtual disk. Replace

the failed disk with a compatible good physical disk with equal or greater capacity.

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Contents

Main Notes, Cautions, and Warnings Contents 3 Deploying The Shared PERC 8 Card................................................................22 Page About The Shared PERC 8 Card Configurations of the Shared PERC 8 card Specifications of a Shared PERC 8 card Page Supported Operating Systems Best Practices For Shared PERC 8 Related Documentation Locating your system Service Tag Contacting Dell Documentation Feedback Shared PERC 8 Card Features Physical Disk Power Management Consistency Checks Virtual Disk Initialization Background Initialization Of Virtual Disks Physical Disk Roaming Using Physical Disk Roaming FastPath Virtual Disk Migration Migrating Virtual Disks If The Target System Is Turned Off Migrating Virtual Disks If The Target System Is Turned On Virtual Disk Cache Policies Virtual Disk Write Cache Policies Write-Back Conditions Under Which Write-Back Is Employed Conditions Under Which Forced Write-Back With No Battery Is Employed Write-through Physical Disk Write Cache Policy Fault Tolerance The SMART Feature Patrol Read Physical disk failure detection Physical Disk Hot Swapping Auto Replacement Of A Virtual Disk Member And Revertible Hot Spares Shared PERC 8 Card Cache Preservation Cache Preservation With Non-Volatile Cache Battery Transparent Learn Cycle TLC Time Frame Conditions For Replacing The Battery The Controller Failover Feature Multipath Support Configuring Multipath Support In Windows Configuring Multipath Support In VMWare Multipath support in Linux Deploying The Shared PERC 8 Card Installing A New Shared PERC 8 Card Replacing A Shared PERC 8 Card Prerequisites For Removing The Shared PERC 8 Card Removing The Shared PERC 8 Card Page Installing The Shared PERC 8 Card Post-Installation Tasks For Shared PERC 8 Card Firmware installation or update Updating firmware Driver Installation Downloading Drivers From The Dell Systems Service And Diagnostic Tools Media For Windows Installing Or Updating Windows Drivers For Shared PERC 8 Installing Or Updating Linux Drivers For Shared PERC 8 Installing Or Updating The Driver Package On RHEL Using KMOD Support Installing Or Updating The Driver Package On SLES Using KMP Support Installing Or Updating VMware Drivers For Shared PERC 8 Management Applications For Shared PERC 8 Card Troubleshooting Performance variations between write-back and write- through cache modes Shared PERC 8 Card Boots Into Safe Mode Degraded State Of Virtual Disks General Issues Shared PERC 8 Card Has Yellow Exclamation Mark In Device Manager Shared PERC 8 Card Not Seen In Device Manager Critical Errors Or Disk Warning Messages Seen In The Windows Event Log Physical disk issues Incorrect Number of Virtual Disks Displayed In Windows Disk Manager Physical Disk In Failed State Unable to rebuild a fault tolerant virtual disk Fatal Error Or Data Corruption Reported Physical Disk Displayed As Blocked By Management Application Multiple Disks Become Inaccessible Rebuilding A Failed Physical Disk Virtual Disk Fails During Rebuild Using A Global Hot Spare Virtual Disk Fails During Rebuild Using A Dedicated Hot Spare Physical disk takes a long time to rebuild Controller cache issues SMART Errors SMART Error Detected On A Physical Disk In A Redundant Virtual Disk SMART Error Detected On A Physical Disk In A Non-Redundant Virtual Disk Auto Replacement Member Errors Source Disk Fails Target Disk Fails General Disk Fails Hard-Drive Indicator Patterns Getting help Contacting Dell Locating your system Service Tag Documentation feedback