Reference
Troubleshooting Tables
Remote Control
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| What Is Happening | Possible Reason | What to Do |
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| You cannot find the remote control. | • N/A | • Use the receiver front panel Control |
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| Buttons to control the receiver until |
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| you find the remote. If the remote |
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| control is permanently lost or too |
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| damaged to use, call the Customer |
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| Service Center to order a |
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| replacement. |
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| When you press a button on the | • The remote control may be missing | • If the batteries are missing or dead, |
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| remote control, the receiver does not | batteries, the batteries may be | insert fresh |
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| do what you expect. | incorrectly placed in the remote, or | If the remote has fresh batteries, |
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| the batteries may be weak or dead. | check whether they are placed |
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| according to the label diagram. If not, |
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| remove them and place correctly. |
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| • You may be using the wrong remote | • Make sure you are using Remote |
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| control (1 or 2) for the menus (TV1 or | Control 1 (2) to control TV1 (TV2) |
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| TV2) you are trying to operate. | menus. |
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| Your UHF Pro remote control does not | • You may be experiencing | • Make sure the UHF antenna is |
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| work well from far away. | interference from objects near your | connected to the receiver and not |
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| receiver antenna. | touching anything else. |
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| • Vary the tilt angle of the receiver's |
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| UHF antenna. Locate the UHF |
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| antenna tip away from other |
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| electronics equipment or metal |
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| surfaces, even if separated by |
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| wooden shelving. |
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| • Move the receiver to different |
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| locations. For best results, place the |
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| receiver as high as possible, above |
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| all other equipment in your |
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| entertainment center. |
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| • Place the UHF antenna outside the |
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| entertainment center by using a |
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| coaxial cable to connect it to the |
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| receiver. |
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| When you press the remote control | • Other lights are too bright. | • Try other remote control buttons to |
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| Power button to turn the receiver ON, |
| see if the receiver is responding. |
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| the receiver front panel Power light |
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| does not light up. |
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| • Remote control is not operating | • Replace the remote batteries with |
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| properly or the batteries are weak or | fresh ones. |
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| dead. |
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| • The receiver power cord is not | • Check that the receiver power cord is |
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| plugged into a power outlet, or there | not damaged, and that the plug is |
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| may be a problem with the power. | inserted correctly into the outlet. |
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| • The remote control(s) may not be set | • Make sure the remote control(s) are |
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| to the address(es) used by the | set to the same address(es) used by |
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| satellite receiver. | the satellite receiver. See page |
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| page 72 for information on changing |
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| the remote control address. |
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| • You may be using the wrong remote | • Make sure you are using Remote |
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| control (1 or 2) for the menus (TV1 or | Control 1 (2) to control TV1 (TV2) |
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| TV2) you are trying to operate. | menus. |
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| • If the receiver is in Single Mode, the | • This is normal. No action required or |
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| TV2 indicator will not light. | switch to Dual Mode. |
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