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| Reference | |
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| Troubleshooting Tables | |
| Watching A Program |
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| What Is Happening |
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| Possible Reason |
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| What to Do |
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| • There may be interference |
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| • Check other nearby electrical devices as |
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| from other nearby electrical |
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| possible sources of interference. |
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| devices (such as radio towers, |
| • Check that all required coaxial cables are in |
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| cellular telephones, |
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| place. |
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| computers, microwave ovens, |
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| • Check for moisture or water leaking into all |
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| radios, stereos, or TVs). |
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| connections. Dry them out if needed, then |
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| seal them with coaxial cable sealant. |
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| • Check the |
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| if it is over 100 feet, call your dealer or |
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| installer. |
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| • Make sure the system is properly grounded. |
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| A “black box” fills almost all of the |
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| • You may have turned on the |
| • Using the TV remote control and/or menus |
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| TV screen. |
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| Closed Captioned feature on |
| displayed by the TV (not the receiver remote |
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| the TV, and put that feature |
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| control or the menus displayed by the |
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| into Text mode. |
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| receiver), turn off the closed captioned |
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| feature. |
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| The TV screen is all blue. |
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| • You may have connected the |
| • Check your TV owner’s manual for the |
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| receiver to an input on the TV |
| correct TV input to use for the signal output |
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| that is incorrect for the signal |
| from the receiver. |
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| output from the receiver. |
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| Favorites Lists |
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| What Is Happening |
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| Possible Reason |
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| What to Do | |
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| You press the remote Guide |
| • | If you have not added |
| • | You must add channels to a custom Favorites List | |||
| button while the Program |
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| channels to any custom |
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| before you can apply it. | |||
| Guide is displayed. You find |
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| Favorites List, you will be able |
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| that you can apply only the All |
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| to apply only the All Chan list |
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| Chan list or the All Sub list. |
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| or the All Sub list. |
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| You try to change the |
| • | The receiver will not allow you |
| • | Choose another list to change. | |||
| All Chan list or the All Sub list. |
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| to change the All Chan list or |
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| Note: You can change the All Sub list by changing | |||
| The receiver displays an |
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| the All Sub list. |
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| what channels you buy. | |||
| ERROR message. |
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| You try to apply an empty |
| • | The receiver will not allow you |
| • | Choose another list to apply, or add at least one | |||
| Favorites List. The receiver |
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| to apply an empty list. |
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| channel to the empty list. | |||
| displays an ERROR message. |
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| A Favorites List does not show |
| • | If you have set up the |
| • | Unlock the receiver for the list to show adult | |||
| channels that you know you |
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| Program Guide to hide adult |
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| channels. | |||
| have added to it. |
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| channels and the receiver is |
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| locked, the Favorites List will |
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| not show such channels. |
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