Reference

 

 

 

Troubleshooting Tables

 

Message Numbers

 

 

 

 

 

 

 

 

Number

Possible Reason

What to Do

 

 

 

 

 

 

 

 

• The receiver gives you three

• Wait a few minutes and then try again to enter the password.

 

 

 

chances to enter the correct

Note: The “time out” feature is designed to prevent someone

 

 

074

password. If you fail to do so, the

from trying password after password until he or she happens

 

 

receiver “times out” and will not

to guess the right one and so gains unauthorized access to

 

 

 

allow you to try again for several

the receiver.

 

 

 

minutes.

 

 

 

 

 

 

 

 

 

• You may not have connected the

• Connect the receiver to an active telephone line. Make sure

 

 

 

receiver to an active telephone

that the telephone line to which you connect the receiver is

 

 

 

line, or the telephone line may be

working properly.

 

 

078, 079,

defective.

Note: To be able to order Pay-Per-View programs, you must

 

 

 

keep the receiver connected to an active telephone line at all

 

 

080

 

times. If your setup includes more than one receiver, this

 

 

 

 

applies to each receiver. The receiver uses the telephone line

 

 

 

 

to make toll-free calls, usually in the middle of the night, to

 

 

 

 

send information to the Customer Service Center at 1-800-

 

 

 

 

333-DISH (3474).

 

 

 

 

 

 

 

 

• You may have set up the receiver

• If you want to reset the receiver to its factory default settings,

 

 

093

to reset itself back to the “factory

select the Yes option. If not, select the No option.

 

 

defaults,” that is, the settings it

 

 

 

 

had when it was shipped from the

 

 

 

 

factory.

 

 

 

 

 

 

 

 

 

 

 

 

Changing Channels

 

 

 

 

 

 

What Is Happening

Possible Reason

What to Do

 

 

 

 

 

 

 

You enter a desired channel

• You may have made a

• Carefully try entering again the channel number

 

 

number. The channel

mistake entering the channel

you want.

 

 

changes, but the new channel

number, or the channel

 

 

 

is not exactly the channel you

number you entered may be

 

 

 

entered.

invalid.

 

 

 

 

 

 

 

 

You are scanning up or down

• If so, the channel displayed is

• Select All Chan as the active Favorites List.

 

 

through the channels, and the

the closest possible to the

Unlock the receiver so that it does not skip adult

 

 

receiver is skipping channels

channel you entered.

channels. If you want to buy a channel, call the

 

 

that you know you have

 

Customer Service Center at 1-800-333-DISH

 

 

subscribed to.

 

(3474).

 

 

 

• If you entered the number for

 

 

 

 

a channel that you have not

 

 

 

 

subscribed to, the receiver will

 

 

 

 

change to the channel and

 

 

 

 

display a message suggesting

 

 

 

 

that you might want to

 

 

 

 

subscribe to the channel.

 

 

 

 

• If a Favorites List other than

 

 

 

 

All Chan is applied, the

 

 

 

 

receiver will skip channels that

 

 

 

 

are not on the applied list.

 

 

 

 

• If you have set up the

 

 

 

 

Program Guide to hide adult

 

 

 

 

channels and the receiver is

 

 

 

 

locked, the receiver will skip

 

 

 

 

such channels.

 

 

 

 

 

 

 

119

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Dish Network 622 manual 074, 078, 080, 093, What Is Happening Possible Reason What to Do