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| Reference | |
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| Troubleshooting Tables | |
| Buying a |
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| What Is Happening |
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| Possible Reason |
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| What to Do |
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| Someone orders a | • | You may have been away |
| • | Lock the purchase of |
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| View program without your |
| from the receiver, and |
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| Remember that you are responsible for all Pay- |
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| permission. |
| someone else used it. |
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| authorize such purchases. If you lock |
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| View purchases, then anyone who wants to order |
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| a |
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| password. |
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| You find that you are not able | • | The receiver may not be |
| • | You must connect the receiver to an active |
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| to order a |
| connected to an active |
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| telephone connection at all times. If you install |
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| program. |
| telephone line. |
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| two or more receivers, you must connect each |
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| receiver to an active telephone connection at all |
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| times. |
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| You find that you are not able | • | You ordered a |
| • | You cannot cancel an order for a |
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| to cancel a |
| program, and then decided |
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| program, whether it was just ordered or ordered |
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| program. |
| not to watch it. |
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| earlier. |
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| Your setup includes more than | • | You ordered a |
| • | If you want to watch a |
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| one receiver. You order a Pay- |
| program, and want it to be |
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| TVs connected to up to six receivers, you must |
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| available via all the receivers |
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| order the program for each receiver but you only |
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| not appear via all of the |
| in your setup. |
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| pay for the program once. |
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| receivers. |
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| Menus |
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| What Is Happening |
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| Possible Reason |
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| What to Do |
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| You were using a menu, and it |
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| • The receiver has a |
| • Start over again. |
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| suddenly closed. |
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| feature that closes any menu |
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| after several minutes of no |
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| activity. This will discard any |
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| changes you have made, but |
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| otherwise does no harm to the |
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| receiver. |
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